Hell Bunny Reviews 207

I used to love their clothing, but buyers beware, the quality has gone way down. If you are already paying high fees for US delivery, just don't bother. I ordered literally the same pair of pants one year after I had initially ordered them (which I guess speaks to quality, the pair I had was still looking OK but a bit shabby despite my washing as instructed, and they are formalwear for work) and they were made of a different material (formerly a lovely material, now a bit costume-y), fit differently (very tight in unflattering areas), and the pockets were of different depth. It is clear cost-cutting has occurred. They do allow returns but there's a fee associated for people in the US and you have to find one of those DHS spot so it's a whole hassle. Not worth it, find more local clothing.

Have loved everything I’ve bought from Hell Bunny, the quality is excellent, very flattering styles for plus sizes, delivery has always been quick, 10/10

I love Hell Bunny. All the clothes are super high quality and the team is so nice. I have nothing negative to say at all ♥

Always fantastic clothes and the company itself are very friendly and compassionate people unlike most companies they are less professional and in a good way so you feel like you’re taking to a person

Beautiful well made clothes. Unique designs and fabrics. Great customer services . Quick delivery.
I fell in love with my clothes they are so beautiful and well made.
I would highly rate this company!.
Thank you hell bunny! 🐇🐇❤️🥰🙂

Beautiful dress. Well made, excellent quality fabric. Styling is very flattering. I found your size guide to be accurate. Thank you. Excellent job.

The delivery was right on point, very friendly and quick contact, the vest I‘ve bought is gorgeous, I love it and I‘m buying more clothes.

Customer service is absolutely fantastic a person called Kellie Rix was incredibly helpful and gave a first class service to me I will definitely be ordering more from this company because of the brilliant service I received so helpful and friendly

Kellie Rix.
Customer service manager?
Customer service extraordinaire!

She has been, single handedly, the best Customer service representative i have ever had the pleasure of dealing with.

I bought a coat following the size guide (which I've used every time purchasing Hell Bunny items) and unfortunately it was far too large this time round.

She helped me understand coat sizing information and made sure I was able to find the coat that was right for me.

I now have the pleasure of owning the correct sized coat (after 3 years of searching) and thanks to this wonderful lady, I am proud to own this coat for the next 10 years!

(I know it sounds so simple but with black friday deals, multiple refunds and hundreds of £s this close to Christmas, she really helped me make this process as painless as possible 🫶🏻)

Hell Bunny needs more people like Kellie and please, if you ever have the pleasure of dealing with her, leave a review and spread the word!

A true test of customer service is how they handle things going wrong. Evri seriously messed me around so it wasn’t even Hell Bunny’s fault but I contacted customer service and they arranged a redelivery with a different courier (very wise). The team, and Kellie in particular, were absolutely lovely and so on the ball. My issue was resolved within 24 hours of first contacting them while Evri is yet to reply and probably never will. Thank you so much for your hard work at this busy time, from customer service all the way to the warehouse. You’re all absolutely stellar and turned this into such a positive experience!

Excellent company. The sizing is spot on, and quality of all clothing I brought is absolutely beautiful and exactly as described. Fastest delivery, and great communication. Very friendly service.

Great support and contact with Hell Bunny when EVRI lost my parcel eventually delivered but Hell Bunny gave a great customer experience. Thank you

In love with my trousers. Quality is amazing, well worth the money. Super speedy delivery and quick response from customer service which is really refreshing. Will use again. Highly recommend.

Swoon! I have just tried on both dresses, and I absolutely love them both! I’m planning to wear the Bownita dress for my 50th birthday party this weekend. It’s perfect! Like it was custom made for me! I also bought the Heidi dress, which is the perfect LBD! I feel beautiful and comfortable in both of them.

Thank you so much for having such an awesome selection of styles!

I’ve placed a few orders with Hell Bunny over the last couple weeks. I’m overall positive, with one major criticism: their size guide. I normally wear a size 16, which Hell Bunny lists as equivalent to their size XL. However, my body measurements matched that of their size 2XL. Naturally, I thought body measurements would be more accurate than number sizing, so I went with the 2XL. I was wrong! I ordered 9 items (3 each of dresses, tops and skirts) and all except one blouse were far too large. This is a real shame because Hell Bunny does not offer free returns, so I had to pay ship it all back. I reordered my favourite items a size down and everything fit perfectly, if anything I could have potentially gone even smaller on a few items.

With that out of the way, I’m very happy with my clothes now that they fit. The designs are super cute and feel well-made. Another plus is that once I returned the original order, I received my refund in only two working days. Customer service also took less than a day to respond to a question I had about the return. And they ship super fast as well, all my orders arrived in 1-2 days without even choosing the next day delivery option.

Overall I’m a happy camper and will definitely order again, since the designs are very much my style, quality is good, and shipping, communication and refund processing was very fast. I do think the sizing is a significant issue however (especially since returns are not free) and I really urge Hell Bunny to review the body measurements. At least I know what to expect next time.

Hell Bunny is awesome. Clothing is comfy, well made and long lasting. Customer service is always helpful and lovely when needed. They are one of my favourite brands

Kellie from Hell Bunny was absolutely amazing to deal with! 💖 I reached out because the straps on my overalls were different lengths, and she couldn’t have been more helpful. Not only did she reply super quickly (which blew me away since she’s in the UK and I'm in Australia!), but she also gave me a few different solutions to choose from so I could pick what worked best for me.

Her emails were so kind, friendly, and professional—it honestly felt like chatting with a friend who genuinely wanted to help. She made the whole process stress-free and went above and beyond to make sure I felt looked after. It’s rare to get such personal and thoughtful service, and Kellie really made me feel valued as a customer.

I already loved Hell Bunny for their beautiful clothes, but Kellie’s amazing customer service has made me love the brand even more. Huge thank you to her—she’s an absolute star!

Sizing is wrong. According to the size chart online large/14 is 31.5" waist, but the actual measurement on the trousers I ordered is only 29". At a non-refundable £5 for delivery plus having to pay for returns, this is not great and I won't be risking ordering from this shop again.

Kellie Rix was incredibly helpful when I was trying to use a code that wouldn’t work and reorder a skirt that was too big. Super quick, helpful and efficient.

The customer service is so prompt and easy to reach feels like company is a friend and quality of material is very good. Will repurchase, I will recommed this store. Already purchased twice