Henig Furs Reviews 

Beautiful mink vest. I love it! Also, it arrived super fast!!

Henig Furs has 37 five star reviews on trustpilot (out of 60 total reviews), but still has a 2.1 rating. Henig Furs definitely deserves a higher rating. Something isn’t right here, trustpilot’s algorithm makes no sense. Henig Furs is a great company, with quality products and excellent customer service. Don’t listen to trustpilot’s rating, read the reviews for yourself.

I certainly was about to purchase a $2000 fur coat, I check all reviews when I’m spending my hard earned money. After reading all the reviews, I literally changed my mind. I will take my business to a company with much better reviews.

I spoke with a lady named Sophia at the Charlotte NC location and her attitude was beyond terrible. If this the way customers are treated over the telephone I definitely don't want to go in and purchase anything.

Not happy rite 😒 with my purchase, for the money I spented I'm really disappointed customers service was poor very poor if you're reading this post just know be careful with them.....

💥💣THE BOMB 💣💥 - I’ve never written a review before but the OUTSTANDING service, care, going ABOVE AND BEYOND from Henig Furs is something that you just don’t see….ever! I dealt with Colin Jones & I’m still in shock with him and his SUPER staff. FABULOUS 10 ⭐️Short story long-YES-this is REAL fur & being a person that almost loves animals more than anything in this world, I had ALOT of questions. It was time for me to buy a coat that would actually keep me WARM (I have a medical condition & I cannot maintain any body heat).I had done a ton of research online & called local and out of state fur shops and I could just tell that they were only interested in selling a coat.But I wasn’t just buying a coat, I was buying an animal so I need to truly KNOW and FEEL that the purchase I was making was coming from a compassionate, ethically farmed source.Then I called Henig Furs. I spoke with The salesperson, Jay, and started all my questions.Jay had said that He had been in the fur sales business for 20+ years & he was excellent on my questions.Jay was also intelligent enough to know when it was time for me talk to someone else.This is a BIG deal because,you already know, most salespeople would just think I was a grumpy questionable customer & they would just send me on my way instead of having me talk to someone else.But not Jay, he said, “ let me take your number, & I’ll have Colin call you back.I figured that I would never hear from anyone, but in less than 1hour, Colin called me back.I asked Colin TONS of difficult questions & Colin was able to answer all of my questions despite the political, controversial subject matter of my questions.He was kind, patient, & really took the time to educate me on real fur, the sources that they get their fur, AND the economics behind the fur market.Colin even gave the store cell number to text with any questions.Can you believe that!? AND the MOST AMAZING part, they have affordable prices!! 👏🏼 Once I decided to make the purchase, Colin gave instructions on measurements to me so the coat would be sized just for me.I also wanted a hood So he had his fur maker design a hood for my coat!It gets better-the sleeves were a little long so they fixed the sleeves for me AND MADE GLOVES saying,”they don’t let any go to waste!”SO VERY IMPORTANT to me!!Now this part is WAY above & beyond & I almost don’t want to say it because I don’t want everyone to expect this from them,but I had casually mentioned that I had been looking on Amazon to find a mannequin, but I couldn’t find the size I needed-I am SUPER SHORT-and Colin told me that he had a vendor that he could get that size from and he found that for me too!I had heard about fur coats but I had also read and heard about all the controversy regarding real fur. I mean, the luxury fashion houses and large luxury stores like Neimans and Saks are saying they aren’t going to see real fur anymore. Understandably for sure because just FYI, I DO NOT want to see harm come to ANY animal either. I won’t even let a Gardner kill a snake 🐍😥 I hv a hard time eating meat.In the past, I preferred to hide my head in the sand and just not think about that poor animal that was providing sustenance to me, but now, I just can’t and won’t ignore that it is an animal providing food and now warmth to me. Are you thinking that faux fur is just the same as real fur and more sustainable without killing an animal? If you are thinking that, THINK AGAIN. Faux fur is NOT warm!There has been a huge amount of research and testing showing that faux fur is made of non-biodegradable rubber, plastic, & chemicals and ends up in the landfills between 5-6 years vs real fur that lasts through several generations & real fur actually HOLDS HEAT!!Regardless, I’m not here to justify my purchase, I want to encourage research and education before you judge ppl and sentence them death from hypothermia.

I had another wonderful experience at Henig Furs. I purchased a Mink Vest for my brother and another Full Length Mink for myself. I was D\ PLEASED again. The quality is excellent. This is my fourth purchase from Henig and I am Pleased. I plan to purchase a stroller next week.
Dr. Ivin Moody, Jr
Potomac, Maryland

I am very disappointed with the service i am receiving from Carol In the Jackson Mississippi store located in the North Park Mall. I went into the store on 1/20/2021, purchased 3 coats and 2 head wraps. I was able to take 2 coats with me and was told my 3rd coat will be shipped via FedEx and the Jackson store will have it NLT Wednesday January 20, 2021. To my surprise the coat was not shipped to the store and I DID NOT receive a call from Carol and have not received any of my certificates. I live in Texas so i asked my mother to stop by the store to find out what was going on with my order. Carol stayed in the back looking for my file almost 30 minutes and when my mother called me and put me on speaker Carol got upset, but she acted as if she didn’t have a clue who my mother was and by her putting me on speaker Carol realized who she was. Carol and another customer talked about my mother while she was in the store. The customer told Carol my mother was rude and asked Carol if she was okay according to Carol. Like i told Carol you are in the back for almost 30 minutes looking for my file I would have been upset as well and the least she could have done was assured my mom she was still looking for the file, that would have made things so much easier. I told Carol that was unprofessional to talk with another customer about a situation the other customer had no clue and the customer didn’t have anything to do with the situation at hand. if the customer felt uncomfortable they should have left the store and returned later. Carol assured me on 2/3/2021, she would make a special order for a coat that has been paid for (1/20/2021), I had to call Carol on 2/4/2021, to ask for a copy of the order. I DO NOT appreciate her telling me the large looked good to her and she could take the medium long coat and have it cut off to fit my needs. I told her if i wanted a long coat i would have ordered one and I DO NOT want a cut off coat I don’t care how many years furriers has been doing this. If i can’t get what i paid for i want my money back ASAP. I think someone from corporate need to make a visit to the Jackson Mississippi store to ensure Carol is ordering and filing paperwork properly. Why i say this is because she couldn’t find my file because it was on top of the filing cabinet with a large amount of other files and the coats that suppose to be stored was on a rack with tags on them, if that’s the way they are stored I’ll pass on the storage because i can store them in my own closet if that’s how they are being stored. Carol was kinda rude from the beginning because when we walked into the store she didn’t move, didn’t ask if we needed help because she was on the telephone chit chatting and when i asked can i get some help she told the person she had to go. When she realized i was buying coats she was super nice, but since I’m not there in person she’s rude. I called today 2/4/2021, to check the status of my paperwork and my special order she put me on hold and proceeded to talking to whomever was in the store, i was on hold for 10-15 minutes. I really do not want to deal with Carol and her rudeness, however, i do want my merchandise i paid for and i wanted it ordered like i paid for I DO NOT want a cut off coat and if this order can’t be fulfilled the way i ordered i want my money back. I am very transparent and I prefer to be treated the same, i feel Carol lied and deceived me because she know I don’t live in Mississippi. She was happy when she received my money, so she need to be happy and send me my certificates and my merchandise. I would like for someone from corporate to call me ASAP, because I am not a happy customer. Someone from Corporate need to make a surprise visit to the Jackson Mississippi store ASAP, I don’t think you would be satisfied with your finding or have a undercover boss day and you will see just what I’m talking about.

Collin Jones was excellent he helped me over the phone. Pick out a size for my wife. She cried when she saw her mink coat. Was a great experience

Horrible customer service, they promise a solution but do not follow through with the fix. Reported them to BBB they still sent the wrong piece (broken pom pom) after promising me a replacement coat for months. Colin is full of crap.

I placed my order. After several weeks passing, I called to learn that my payment was accepted though my order not received. The gentleman who ultimately handled my issue was nice and assured me my order would be shipped the next day. That did not happened and I called again. The gloves were finally shipped. Once I received them, though nice, they were not as expected. I ordered long gloves (according to the photo) with mink trim, but told (with another call) that was the correct length. In the end, I kept the gloves as they were a Christmas present for someone and, with the delay, I had run short on time. I told myself the sale price was my ‘prize’—then they went on sale even more the following week. Ha—what an experience!

WOW! 2nd time shopping w Henig. Both experiences were outstanding. I purchased the multi colored mink vest. So beautiful! That’s the thing ...seeing it online ,never does it justice. I’m happy!

I have purchased 10+ coats from Henig over the past 15 years. I recently moved back to Hoover and looked forward to visiting the store after purchasing 2 coats at the Wyndham Hotel sale. I went to the store to return a leather jacket I purchased online from Henig. The sales person immediately started telling me about a "no return" policy and that I should take it to Belk's to return it because they had more leather. I was confused. I was also treated as if I couldn't "afford" anything in the store. I bought a coat and earmuffs that day but was extremely disappointed in what used to be a first class store. When I was asked about other services I used to get like tightening buttons on Henig's coats and having name put in the linings, I was told they didn't do that anymore. Again, very disappointed.

Very Professional, although I had to follow-up on a couple of matters. Henig's staff rectified all / any concerns right away. I definitely would purchase from them again. Also, Pricing is competitive, but reasonable.

Very bad customer service. Merchandise is not quality. Will not refund your money.

I ordered a coat. I understood that I only had a few days to return it if I neede too. I never received the coat or heard from them. I finally called and was told they didn't have the coat and and had located it at another store (I paid for expediated shipping) and my shipping charges would be refunded. I still didn't received the coat, so I called back again and was told the wrong coat came in and they were trying to locate a hood for the coat and that if they didn't find it I would be contacted to see if I wanted the coat without the hood. The. Exit thing I knew my full purchase price was refunded and I still have not been contacted regarding that refund. I went into the store in Hsv and purchased another coat, but I am very disappointed with the online services that I received

Good quality, besides the fact it came late the fur itself is pretty. The only thing I have a problem with is discounts code

Wonderful, fast, knowledgeable.

The rabbit jacket was nice but to much shedding