I went researching for a garden playhouse for my autistic little granddaughter. I wanted something strong and durable but with room for her to have her own little space too. I found Koala Play with He... Toon meer
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Lees wat reviewers zeggen
Bella absolutely loves her new house can’t get her in from her private little place so well made and know last years x
Bedrijf heeft geantwoord
We purchased the Bosse Play Unit from Hennessy’s a number of years ago for our then 2 and 4 year old. The unit just keeps on giving! We’ve recently added some new accessories as our children have gro... Toon meer
Bedrijf heeft geantwoord
We bought a playset from Hennessy timber group. The whole frame rotted within 3 years even though it’s treated timber. Tried to contact them with photographs and was going to purchase a replacement fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Koala Play, we bring families together through outdoor fun! Formerly known as Hennessy Outdoors Play Range, we’re proud to continue the same trusted Irish heritage and customer-first service — now with a fresh new name and even bigger range. Based in West Cork, we’re Ireland’s leading provider of premium wooden playhouses, swing sets, climbing frames, trampolines, and kids’ ride-on vehicles, designed to inspire active outdoor play and imagination. We’re passionate about quality, safety, and Irish service — every order is backed by friendly support, nationwide delivery, and hundreds of verified customer reviews that reflect our commitment to excellence. Whether you’ve shopped with us before as Hennessy Outdoors or are discovering Koala Play for the first time, you can trust that the same team, same care, and same exceptional standards remain at the heart of everything we do. Fun Starts Now!
Contactgegevens
Ahamilla, P85TH27, Clonakilty, Ierland
- 086 268 8392
- info@koala-play.com
- www.hennessyoutdoors.ie
4,5
Uitstekend
389 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great product
Great product, very happy with delivery, wish I'd received a confirmation email at time of order.
6 december 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Ann,
Thanks so much for taking the time to leave us a review, we are delighted that you are happy with the Isola Double Swing Set. We do always send confirmation emails with our orders but it may have ended up in your spam folder? If you get a chance we would love if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Antwoord van Hennessy Outdoors (Koala Play)
Hi Edel,
We apologize for the delay in the delivery of your voucher. The Christmas season often presents delays with An Post, leading to longer delivery times than usual. Your patience and understanding are greatly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
Hennessy Outdoors Team
Superb customer experience 👌
Ordered it and it was shipped straight away, no delay, arrived several days later exactly as advertised and in superb condition! Daughter absolutely delighted with her new Vespa ❤️
8 december 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Kenneth,
Thank you so much for the 5 star review for the Pink Vespa. We are thrilled that your daughter is delighted with it and that you were happy with the service. If you get a chance we would love if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Suppliers of great sheds
9 augustus 2023
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi Maureen,
Thanks so much for the 5 star review, we really appreciate it and are delighted that you are happy with your garden shed. Thank you for your order with us.
Kind regards,
Hennessy Outdoors
Terrible…
Edit. The response has been good and hennessy are usually good to deal with so I am changing the rating
Unfortunately my child's Christmas present. The army jeep was sent with a plug that won't charge the car. Unfortunately it's been sitting there unuseable since Christmas morning. I won't say it ruined Christmas but I already spent thousands with you
Bought the child's playhouse.last year.
Very very disappointed.
6 december 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Gary,
We apologize for the inconvenience you experienced with the charger for your child's army jeep and regret any frustration it may have caused.
We appreciate your continued support and understand your concerns after having purchased the child's playhouse last year. We take the quality of our products and customer satisfaction very seriously. Following your call yesterday, we immediately dispatched a replacement charger for your army jeep, which you should receive shortly. We will also be taking the issue up with our supplier.
Please do not hesitate to reach out to our customer support team if you have any further questions or require any additional assistance.
Kind regards,
Hennessy Outdoors
Great jeep
Great jeep. Got it for santy present and unfortunately no screws with it. The company dealt with it quickly and got the screws to us by post as soon as they could in fairness
5 december 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Angela,
Thanks for taking the time to leave us a review. We apologise again for the fact that the screws were not included in the box. We are following up on this with our supplier and taking this very seriously. We are glad that we were able to resolve the issue for you as soon as we could get them to you. Thank you for your order with us.
Kind regards,
Hennessy Outdoors
Quick delivery and high quality
25 november 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Carmel,
Thanks so much for the 5 star review for your Pink Vespa Scooter, we really appreciate it. We hope your little one is very happy with it. If you get a chance we would love if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Antwoord van Hennessy Outdoors (Koala Play)
Hi Patricia,
Thanks so much for the great review we really appreciate the feedback. We hope your little ones are having fun on their new Tiger Junior Play Unit! If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Great communication
Great communication, got my order on time, driver was really helpful
25 november 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Sean,
Thank you so much for taking the time to leave us a 5 star review, its very much appreciated. We are thrilled you are happy with your McLaren Go Kart and with the service provided. If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Boxes damaged on delivery
One of the boxes was bust open. I emailed that day about this including a picture and received no reply yet 4 weeks later.
19 november 2023
Excellent to deal with
Excellent to deal with, very helpful staff and great communication. So easy to sort delivery with. Highly recommend Hennessy Outdoors
8 november 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Sonia,
Thanks so much for the 5 star review we really appreciate the feedback. We hope you are happy with the Milo Monkey Climbing Frame. If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Antwoord van Hennessy Outdoors (Koala Play)
Hi Pauline,
Thanks so much for the very kind review, we hope you are happy with the Rainbow Nest Swing. Thank you for your order with us!
Kind regards,
Hennessy Outdoors
Sound delivery driver!
Honest recommendation of product to suit me over the phone as I was undecided between two and could not travel to the showroom. And sound delivery driver!
9 november 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Alice,
Thank you so much for the great 5 star review, we really appreciate the feedback and always try to do our best in helping our customers find the righ product for them. We hope youre happy with the Dakar Buggy! We will make sure to pass on your compliments to the delivery driver. If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Buy kids traktor it’s very nice thanks…
Buy kids traktor it’s very nice thanks so much 👌
29 november 2023
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi Giedre,
Thank you so much for the 5 star review. Were delighted that you are happy with the New Holland Ride On Tractor. Feel free to send us in some photos or videos if you get a chance. Thank you for your order.
Kind regards,
Hennessy Outdoors.
Very good service
1 oktober 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Pat,
Thank you so much for the great review. We hope you are happy with the Audi R8 Spyder 12V Car and delighted you were happy with the service. Feel free to send us in some photos or videos if you get a chance. Thank you for your order.
Kind regards,
Hennessy Outdoors.
Fast delivery
14 september 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Patricia,
Thanks so much for the great review, we are delighted you were happy with the fast delivery of the New Holland Tractor. If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
Excellent service
Excellent service, all questions were answered promptly. Quality of the products is excellent.
26 augustus 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Paul,
Thanks so much for the excellent review and feedback, we really appreciate it. We hope you are happy with the accessories. We are pleased to hear that we were able to answer all your questions. Thank you for your order.
Kind regards,
Hennessy Outdoors
Beautiful and sturdy
I absolutely love the swing frame I purchased, the timber construction is 100% sturdy, so that even I as a fully grown adult feel perfectly safe using the swing. I love the natural look of it, and I appreciate that the timber hasn't been treated with some chemical.
I picked the parts up in my car and found assembly easy and quick enough
29 augustus 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Carla,
Thank you so much for your kind review! We are so happy to hear that you are enjoying your swing frame. We take pride in using high-quality materials and construction to create products that are both safe and durable.
We are also glad to hear that you found assembly to be easy and quick. We strive to make our products as user-friendly as possible, so we are always happy to hear feedback like this.
Thank you again for choosing Hennessy Outdoors! We hope you enjoy your swing frame for many years to come.
Kind regards,
Hennessy Outdoors
I'm giving 3 stars as my order has not…
I'm giving 3 stars as my order has not yet arrived and it's been over a month since I placed the order. No body contacted me to let me know the status of my order until I got in touch with the Company last week. Going forward I think you should get in touch with customers and let them know if there are any delays or/and when they can expect to receive their order.
31 augustus 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Lorna,
Thank you for taking the time to leave a review. We understand that you are frustrated with the delayed delivery of your order, and we apologize for any inconvenience this has caused.
We are committed to providing our customers with a positive experience, and we take all feedback on board. We will use your feedback to improve our communication and customer service processes.
We are glad to hear that you have now received your order. We hope that you are satisfied with your purchase. Thank you for ordering with us.
Kind regards,
Hennessy Outdoors
Found dealing with henessey very easy…
Found dealing with henessey very easy and helpful, no problems playhouse is fabulous love the design very greatful...
25 augustus 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Sam, thank you so much for the 5 star review. We're delighted to hear that you are so happy with the Tom Playhouse. We wish you many years of happiness with it! If you get a chance we would really appreciate if you could send us in some photos or videos of it. Thanks for your order.
Kind regards,
Hennessy Outdoors
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