Hifi Gear Reviews 

Expert knowledge and fantastic customer service from a team that go more than the extra mile to achieve customer satisfaction.

I visited the shop in Hereford to buy a Rega Brio amplifier and to have a new cartridge fitted to my turntable. Throughout communications - from initial phone call to conversations in person - I found the staff REALLY helpful, never pushy, totally knowledgeable and fair in advice and pricing. They sorted the turntable cartridge, also giving it a quick service and I'm really happy with the amp. Just a really good shop and great service. It's about an hour's drive for me but it's definitely where I will be going for any future upgrades to the sound system.

HiFiGear gave advice, arranged a home demo, took away used equipment.

Auditioning at HiFi Gear illustrates the importance of trusting one’s own ears when investing in high value hifi equipment, rather than relying too much on other people’s subjective assessment in online videos.

I nearly made that mistake - going in with a preconceived idea of which amplifier I would purchase without actually hearing it. But with Jamie’s help, knowledge and patience, I auditioned CD and streamed music through three shortlisted amplifiers for an hour over several cups of coffee. Although my original choice of amplifier sounded great, it was (to my own ears) significantly overshadowed by the Rega Elex Mk4, which is the one I purchased and is now connected up at home.

Perhaps an over used assessment in a hifi review, but honestly, listening to my music collection is like hearing it again for the first time. What the Rega is revealing in my music is nothing short of extraordinary.

Many thanks to Jamie and Charlie.

Ordered a pair of speakers from this Company on Wednesday, arrived at my home on the Isle of Man the following Monday. Great service!

Very professional Company - Jamie and Charlie suggested me to choose right Naim gear and both They were very patient when I was asked about technical details giving me more info with explanation.

Fast delivery, good communication with customer service,

Very helpful and knowledgeable.

Thank you to a great company who went the extra mile to find out the problem with my system and find a solution quickly and efficiently. Jamie was polite, professional and helpful and would recommend him and Hifi Gear to anyone.
Excellent-more companies should operate like this with high standards and attending to the needs of the customer!!

Great service and helpful advice, thanks guys

A fantastic company. Patient and very helpful. Many thanks to Jamie, Charlie and Phil

i have shopped here on a, couple of occasions. Jamie was absolutely brilliant helping me with purchasing my items. 1st set of speakers areived damaged in transit, but within the hour i got a phone call to reassure the problem would be resolved and even with stocking issues the replacement was dispatched the following day. would highly recommend shopping here

Ordered a Tweeter for a B&W CM9 Speaker on Friday 2nd August. It was delivered by lunchtime Saturday 3rd. Genuine B&W Part. Excellent Service. Speaker back to it's best.

Really helpful and knowledgeable staff. Great service. We are very happy with our new sound system.

Purchased a CDi-XR CD player from HiFi Gear recently. Very impressed with the knowledgeable staff and impartial advice offered. Compared different CD players in the listening room, allowing ample time to ensure I was happy with my choice. Highly recommended.

Ordered item had just been released and was a sort of pre-order, albeit only by a couple of days. Received a phone call to notify that item received by Hifi Gear and would be dispatched that day, which it was. My only area of concern was that the item was packaged in a Hifi Gear package (doesn't that increase the risk of 'going missing' in transit?) and the courier states will knock and leave on your doorstep if a safe location is not specified. I would have thought that high value items SHOULD ALWAYS be handed to a person and a signature obtained. Asking for doorstep theft and/or false claims of non receipt, I would have thought!

Superb, friendly and efficient.

I have found HIfi Gear an excellent HIFI dealer. They are very knowledgeable, their prices are competitive and they offer good after sales support.

They are very patient and polite.