Highbridge Caravans Reviews 

I have been waiting to write this review to see how Highbridge Caravans handled and rectified an error they made when we purchased our new Swift Trekker motorhome. I expected them to go above and beyond to ensure I drove away with a good feeling and instead they disappointed and did the bear minimum. Not good enough!
We purchased a new motorhome through them and took delivery in March 2026. We had confirmed on purchase the fitting of a Thule 8000 all weather awning and unbeknownst by us they swapped this out for a sunshade only simpler and cheaper awning Thule 5400. In April we used the awning and kept it up in a shower. 30' later when we were in the motorhome the awning came crashing down breaking the legs. The water had formed a pool and the legs had collapsed under the weight. Highbridge initially told us this was not covered under warranty and sent us packing. When another company looked at the awning it was then it was confirmed the awning was not the 8000 and if it had been it wouldn't have happened.
It still took a meeting and several calls with Highbridge aftersales to get them to take responsibility for the fact they had swapped out the awnings.
They had the motorhome back for 2.5 weeks. They had agreed to fit a skirt for a panoramic room we had purchased separately which I had asked them to do as a goodwill gesture given they had the motorhome in their workshop with technicians on site.
It was too much trouble and today we collected the motorhome. Yes, they had fitted the awning we were supposed to have had in the first place BUT we picked up an unwashed, dirty motorhome without the skirt fitting because it was too much trouble.
Badly done Highbridge. I am sorry but you should have gone above and beyond after giving us weeks of stress and back and forth before you finally took responsibility for your error - if it was an error!!!
Thank you Emma for all you tried to do to compensate for the lack of attention we were getting from your management.

We have reluctantly just bought our second brand new van from highbridge , would have preferred to purchase elsewhere but the van we wanted was available at there highbridge site . We had had a bad experience with after sales service with our first van , collected our new van last week . Almost straight away we had a few issues , quite small really and easily fixed however trying to report an issue and waiting for call backs is terrible . The sales man James was happy to butter us up making friendly chit chat so he got the sale but when we called to say we had a couple problems with our brand new van I don’t think he could give a hoot .. just transferred us to after sales who then said we would get a call back from an engineer.. the information we had given hadn’t been passed on , we detailed the problems and stressed our urgency as we had a trip booked … still waiting for the after sales team to call us back to arrange the van going in . Firstly we shouldn’t have such silly issues with a brand new van and surely we shouldn’t have to wait days for a call back ! The van was hurriedly handed over as we already had a issue as our brand new motor mover wouldn’t work due to no battery being installed so that ate into our designated hour slot . Unfortunately they are a large site with multiple vans therefore if u live in the south west buying from them is highly likely as they have such choice , however once they have your money and you drive out of there site it feels like they don’t really care ! .. used to be a small family business with excellent service now unfortunately they have become so busy you end up being just a customer number . I would advise anyone to try and purchase your van elsewhere as we should have .

The sales process was fine and we bought a second hand Cara and and starter kit, deliver was promised to a campsite. After a couple of weeks we went to the campsite to spend a few days 1t was obvious when we arrived that the starter hit had not been delivered so no step, electric cable, aquaroll or waste master. We rang Highbridge and they promised delivery that afternoon, it never happened. We rang Highbridge rand again. And delivery was promised for that morning, again it never happened. They eventually delivered the missing items that afternoon. So don’t listen to their promises and definitely or expect good customer service or an apology.kk

Sales side was fantastic. Friendly helpful staff. During the purchase of my van I was assured any issues would be resolved quickly and efficiently.
I had a leak in the sink that went under the floor causing the floor to rise.
I booked it in to get repaired but only the leak was fixed( in for 2 weeks)
I was advised to rebook to get the floor repairs done .
We had another leak from the same location which compounded the already damaged floor. It took 2 months to get the van booked in for a 2 week window where I as assured all the issues would be resolved.
After many calls and excuse after excuse the van was in for nearly 7 weeks.
On collection the van was dirty with no effort to clean it after the work was done.
After spending £50k on a van I can’t stress just how poor the after sales service was.
Very disappointed!!!

Can I give a big thank you for sophia at highbridge caravans ( Somerset) always freindly and nothing is to much trouble
What a credit she is to young people
Keep up the good work and you will go far
Could highbridge caravans please give her an award and send her to collage for a management degree,
This will be well deserved
Also happy 18th birthday for next week

Bought our caravan from Highbridge caravans Somerset. Excellent sales from James. Brilliant handover. We got the caravan on a seasonal pitch local to Highbridge. Had an issue Wednesday contacted Aftersales about it. Called to site today fixed the issues no drama. Thank you Highbridge caravans for an excellent service.

We paid cash for a van and was excited, but it spends more time with highbridge than it does with us , the after sales is awful, staff friendly however it has always got to be with them for a week , it makes no difference if it’s a small job or a big job ,,, we brought that van to use not to keep taking it back to them
Will never buy a van from them again

I bought a pre owned caravan from this company nearly 3 years ago. At the time, on the trade in, I felt I had a good deal. No hidden extras.
After several services and a collision repair, I couldn’t recommend them enough. Their staff are excellent. Nothing is too much for them.
Don’t bother with anywhere else. They have a huge inventory and are a well run fair company. I’m glad I found them.

We bought our van from Highbridge just over 3 years ago and while away on holiday had a problem with our gearbox which was caused by an error during manufacture at Peugeot. Peugeot UK were unwilling to take any action but Highbridge stepped in and sorted the problem very smoothly for us.

The key test of a supplier is how they react when things go bad and Highbridge exceeded my expectations - thanks !

This was our 5th motorhome purchase and was easily our best experience so far. All of the staff that we came into contact with were extremely friendly and helpful throughout the entire purchasing / part exchange process. We are delighted with our purchase and look forward to an ongoing relationship with Highbridge Caravans.

Bought a Brand New Buccaneer caravan from their Newton Abbott branch. Booked it in for its 1st yearly service with every thing working ok. Collected it and the TV signal didn’t work. That was Aug, 2025. Over 4 visits later and they still have not got the TV and Radio signals to work and it’s now Dec 2025.
There after sales service is terrible and as for accident repairs they do not do them and as for their Highbridge Branch they will charge an arm and a leg to do accident repairs which they are not keen to undertake anyway.
So remember if your thinking of buying a caravan from them apart from servicing that’s all their interested in.
They are a family Business which has expanded a lot at Highbridge, extended workshops and ground but at the expense of customer service which has gone down hill to a very unsatisfactory level . We will buy elsewhere in future.

Our sales contact, Oliver Matthews, was one of the most helpful, honest and communicative vehicle salespersons I have ever come across. He worked really hard to make our part exchange work financially and then ensured the campervan had everything we needed. All of the admin, handover and technical staff were also extremely helpful and efficient. The couple of snags we had with the van were also dealt with very quickly.
I would highly recommend Highbridge.

Went to Highbridge recently with the intention of putting a deposit on a used motorhome.
The sales person was so unhelpful and off with us that it wasn't a great experience at all.
Really disappointed with how we were treated as the salesman made us feel like we were wasting his time and that we couldn't afford anything, so we left with no motorhome.

Staff very good Dave who did the Van hand over was excellent loads of good information about the van.
Elddis CV40 just what we wanted, my wife loves it.
Not impressed that the sales team didn’t know the extended warranty scheme had been discontinued on the 30th of September as we purchased the van on the 1st October. That was stressful as one of the main conditions we purchased the van was to get the Fiat extended warranty.
After contacting various Fiat service centres I was told the new warranty scheme may be available in November, and the 14 day deadline for registering should be extended.

I Will update this review with the final outcome.

We bought our first touring caravan in July, spending a lot of money on what was sold to us as a 4 berth. On our very first trip with two friends, we discovered it wasn’t actually usable as a 4 berth because a key pillow/bed section was missing. This meant our friends had to stay in a hotel at our expense.

When we raised this with after-sales, they initially tried to tell us we were wrong until we physically showed them the issue. They then promised to contact Adria. After weeks of no update, we chased it ourselves and were told the Adria factory was closed until 28th August. It is now 8th September, and we still have had no contact or resolution.

Because of this, we’ve had to cancel holidays we had already booked, missing out on the whole summer with our children and friends. We feel completely let down and essentially missold a caravan that cannot be used as the 4 berth we paid for.

We recently purchased our second fantastic motorhome from the Devon branch at Teigngrace. We were satisfied with our trade in deal and communication from initial purchase to collection date. I have to mention the outstanding customer service and after sales service which is second to none that I have ever experienced. We would never consider purchasing from anywhere else. All the staff are so friendly and helpful, with special mention and thanks to Motorhome Sales Manager Jody White and to Richard, Rebecca and Catherine in the service team who have all looked after us so well.

Great service from start to finish . The handover of our new moterhome was exceptional. And all staff realy friendly and helpful . I would highly recommend

We bought our 9 year old motorhome last November and know we paid over the odds but wanted peace of mind a years warranty. We have already had a few repairs which were dealt with using brand new parts and a few other warranty repairs to follow next month. So far the service received has been great as staff has been friendly and helpful so a big thumbs up from me👍

So just picked up our caravan today and can honestly say the whole experience has been fantastic from start to finish. The team there are without exception brilliant. The hand over was very detailed and informative. A special mention to Mike Ford salesman extraordinaire. Helpful from start to finish and a pleasure to deal with. Thoroughly enjoyed the whole experience and have no hesitation in recommending their services.

We have spent hundreds of thousands of pounds with this company over the years. We purchased a new van months ago and various problems arose. Highbridge have now had the van for 3 weeks and it is only today after we had been informed we could pick it up that we were told there was a problem. They had obviously not done the work. We had a call from Leighton Grant. This was at 0900. We explained the situation and he assured us that he would get back to us. Nothing. It is now 1500. Numerous phone calls and numerous messages have left us having to wait all day with no call from him. My husband has cancer and we were due to have a short holiday before he goes to hospital for treatment that will last for weeks, after which he is unlikely to be able to drive. Now we will have to cancel because we have no idea when we will be able to get our van. A very nice receptionist said that they will arrange to deliver the van to our home address while my husband is in hospital. Meanwhile, we have lost our one opportunity for a short holiday thanks to the incompetence, disrespect and disgraceful treatment by Highbridge. This is the thanks one gets for being a loyal customer for very many years.