Hilton Garage Reviews 

Sold me a car which broke down within 3 days! I've been told the turbo needs replacing and Hilton will not help me. AVOID

Great garage to deal with. The whole process was so easy and pleasant. Even had a magician there when we collected the car who was brilliant 👍👌

I had a great experience buying car from this Hilton Garage . The whole process was smooth, easy and professional. The staff were very friendly, helpful and welcoming, and they made sure everything was explained clearly.

My experience with Hilton garage was not set off to a great start when a member of staff took us to a desk to process payment for a car we hadn’t even chosen and wasn’t the one we were viewing. We were then put with a different sales man who was very helpful and talked us through the process of buying and everything about the car. Collected the car 48 hours later and noticed all oil over the roof lining of the car, no working aircon and the tracking was out. Called to explain and was told my car would be booked in for these problems to fixed. Dropped the car off on a Thursday night and was told it would all be done Saturday morning. I live an hour and a half away which this cost me fuel to and from. I called Friday to check everything was fixed before I made the drive up. To be told the aircon pipe has snapped and waiting for a new one. A whole WEEK went by hearing nothing from anyone at Hilton. I called myself numerous times to be greeted with rude staff and no information on when my car would be fixed. I decided after a week I was going to collect my car and book it in when the pipe had been delivered. When I got to Hilton to collect my car the member of staff on the desk left us waiting half an hour and thought we wanted to buy the car I already own. When I explained what had happened she handed me the keys and also a snapped wheel cap. I asked why it had been broken and they smirked and said they didn’t know. I hadn’t brought it in for a snapped wheel cap this had happened whilst in their hands and I had not been informed. Also when I checked my car over it was still covered in dirty oil which they had apparently ‘attempted to clean off’ I then booked the car in for 2 weeks later and was told a wheel cap would be ordered. I called the day before to ask if all parts had arrived, to then be told no your wheel cap has not arrived. I arrive to drop my car off and no wheel cap still ordered. However this had been ordered so I believe and is going to be now delivered to my house. My car was booked in for 9am and took them an hour and a half to even move it off the car park to be taken to be fixed. I have had to sit waiting for this work to be done as it’s costing to much money to go back and forth. The service I have received after I bought the car has been terrible and hardly any apology has been given up until the day I took it back for the aircon. I spoke with somebody else who was apologetic. However this is not a way to deal with buying customers when you apparently have 5 stars. The way I was spoken to via phone calls I had to make to chase where my car was is unacceptable. Will not return once my car is finally sorted. I collected my car with working air-con, however as I drove off leaving Hilton I now have a warning light come on. Called to speak to someone and was told I would get a call back. Which I haven’t received, but didn’t expect anything less as it’s nothing but problems with this place. Shall be getting it fixed elsewhere with someone reliable.

I purchased an Audi A7 from Hilton Garage for over £16,000 in cash. When I purchased the car, it appeared to be in beautiful condition. However, shortly after leaving the garage, I discovered serious mechanical problems.
Approximately 20 minutes after leaving the garage, the engine warning light came on. I immediately contacted Hilton Garage and explained what had happened. I was advised to take the vehicle to a RAC-approved garage, which I did.
After carrying out diagnostic checks, the garage identified several serious faults, including a faulty NOx sensor, AdBlue pump and AdBlue tank. The estimated repair cost was approximately £2,800.
Hilton Garage repeatedly told me to have the repairs carried out through the RAC warranty/insurance that I had been persuaded to purchase at the time of buying the car. I refused to do this because I did not believe it was reasonable for me to rely on the warranty for faults that were already present almost immediately after purchasing the vehicle. I also questioned what would have happened if I had not purchased the RAC cover.
The car remained at the garage for approximately one week while the situation was being investigated. Given the seriousness of the faults and the circumstances in which they occurred, I ultimately decided that I no longer wanted to keep the vehicle and arranged to return it to Hilton Garage.
I then had to wait a further two weeks to receive my refund. In total, I was without a car for approximately three weeks.
During this period, one of the managers tried to persuade me not to return the vehicle and offered to pay me £25 per day towards transport costs. While I appreciate the offer, this was not the solution I expected after spending over £16,000 on a car. I purchased the vehicle so that I could have reliable transport, including to get to work—not so that I would have to rely on buses or other alternative transport.
The whole experience has been extremely disappointing and stressful. I feel that the vehicle had serious faults from the time of purchase, and I am particularly concerned that the focus was placed on making a claim through the RAC cover rather than resolving the underlying issue directly.
I believe customers spending over £16,000 on a vehicle should be able to expect the car to be fit for purpose and free from serious faults immediately after purchase. Unfortunately, my experience was very different.

Long waiting time to get a car ready for test drive. Not happy about the fact that you don't get a spare tyre when you purchase a car. Very short one month warranty is not acceptable.

I saw a car i like on there website so today i drove there to view the car, i was quite impressed it was very busy i only had to wait 20 minutes to view the car,it was in perfect condition,there was no pressure to buy and they were helpful i shall be returning to buy a car from them in december of this year
thank you for your help,friendly staff,quick service considering how busy they were.

Went and looked at a car Matthew Kirby was fantastic, brought the car. Car was handed over in a good condition and has been as expected

I spoke to Joseph the day before on the phone and asked him if the car was in excellent condition and did he know if anything was wrong with it he said it had the checks and passed so he believed nothing was wrong. We drove nearly 90 miles to see this car and to arrive and see the car had a tear in the seat really upset me so when the girls on reception asked if I wanted to test drive it i was cross and said no I apologise for my reaction to them both it was not there fault so when Joseph asked me if I was happy with the car again I said no he seemed shocked he then tried to make out it was wear and tear, anyway at this point I was quite upset having travelled so far and had another 90 miles to drive back but then Joseph did everything in his power to sort the issue out for me and he absolutely smashed it for me he found two cars yes dearer than the one I was having but better and I didn't mind paying a little more even down to the fact didn't haggle with him. Excellent service from Joseph but all the staff on site were fantastic would definitely use this garage again. But my apologies to you all for taking my frustration out on everyone.

Bought my first car through Hilton Garage. Simple process with every step explained in detail, we pointed out some potential areas of concern on a recent service report and they replaced the parts (brakes) for us after re-servicing them themselves. Will be back for my next car for sure!

Would have 5 but we were kept waiting so long to be seen by a salesman we almost walked until Dan stepped in.
From there everything changed, we ended up leaving in a new car which is amazing, we were treated fantastically by Dan all the way through. I am, however waiting to have my e-mail acknowledged after there are a couple of possible faults with the car that need logging

I live about a three hour drive away, I found the car I wanted but there was no way I could test drive it, I am disabled and couldn't travel that far. So I took the plunge and asked lots of questions and a lovely man called Leon, was my sales person. I even got a deal for taking out a warranty and the cost of the car to be delivered. I ordered it on the Tuesday and received it in the same week on Thursday, how quick was that!
The car is perfect, thank you Leon, for dealing with the sale from start to finish. I would recommend buying a car here!

I was looked after by Lydia, can’t thank her enough she was very welcoming and helpful when a couple of problems arose, they were swiftly dealt with and managed to drive away on the day, communication leading up to the sale was great the only downside I have is that it was overwhelmingly busy on the day of collection so there was quite a bit of waiting around totalling around 3hrs in store before we drove away due to sales pers dealing with multiple customers at once, all round though they’re perfect and would absolutely purchase from them again!!! Highly recommended

Pre sale everything was fine. We had time to view and test drive alone and were happy with the quality of the car.

During the sale, I felt pressured to decide on a warranty package there and then, but decided to agree because I was told full RAC breakdown cover was included. I specifically asked this as I knew complete RAC cover was £150+.

When I picked up the car, I had to wait an hour for the MOT to finish, whilst inconvenient it was fine. I got the keys & paperwork and drove away.

When I went to activate the free breakdown cover, it turned out that only the most basic RAC breakdown cover was included, so I still have to pay £147 for complete cover. If I’d known this, I wouldn’t have agreed to the warranty. There is cheaper breakdown cover out there and I feel like I’ve been deceived.

We picked this garage to purchase from as we’ve been scammed during car purchases 3 times in the last 5 years, and I’m devastated that it’s happened with the warranty.

I’ve not had the car long enough to give a review on the car itself. Hopefully it doesn’t breakdown!

EDIT - it’s been clarified that the breakdown cover and warranty are 2 separate things, but when they’re combined you get almost all of the cover you’d get in a comprehensive breakdown cover (home start excluded). Not a scam just overly confusing. Changed my review from 2 to 3 stars.

Great friendly service highly recommended

Absolutely recommend Hilton Garage to everyone. Amazing service from the whole team. Mathew was brilliant and made the whole process quick, easy and stress-free. He was very helpful, friendly and professional throughout. I’m very happy with the service and would definitely use Hilton Garage again. Highly recommended!

If you are considering buying a car from Hilton Garage, turn around and walk away. Our experience has been a masterclass in misleading sales conduct, zero quality control, and disgraceful aftersales care.

The vehicle suffered a catastrophic breakdown less than two miles after driving off the forecourt. The "rigorous pre-delivery checks" advertised on their site are nonexistent.

Our salesperson gave explicit assurances regarding the vehicle's condition, downplaying a dashboard warning light that turned out to be severe. He later bragged about how the sale impacted his commission.

When the car failed on a busy dual carriageway, the sales and operations teams explicitly refused to assist. They left us stranded in 32°C heat for three hours until we arranged our own private recovery.

After validly rejecting the vehicle under the Consumer Rights Act 2015, we had to chase them daily for over six weeks just to recover the funds owed.

Hilton Garage displays a complete lack of basic ethics and customer care. Save yourself the stress and buy elsewhere.

Very pleased with the ease of purchasing my first electric vehicle from Hilton garage. Tom Robotham was my sales gentleman and I can not rate him highly enough. Nothing was too much for him. I had a private number plate on my part ex and he assisted in the change over of the number plate with no problems at all.
Nothing was too much trouble for him and the after sales has been fantastic too.
Highly recommendable. Thank you for your help and great communication during and after the sale.

This is the 4th car i have purchased from Hilton Garage in the last 10 years. Always a friendly team and Hana was great to deal with. The car was fully checked and had to have a few things which Hana was 100% right as a family owned business they care that the car is right. Its a car for my daughter so it had to be right. I will be back to change my car next year and will 100% buy my next car from the Hilton team.

Unfortunately, my experience with Hilton Garages was extremely disappointing from start to finish.

The finance process was awful. I was left waiting without clear updates and had to repeatedly chase for information about what was happening with my application. When you’re purchasing a car and arranging finance, you expect the process to be handled professionally and to be kept informed throughout. Instead, I was left frustrated and unsure about what was happening.

The communication was also very poor. When I decided to request a refund for the reservation, I contacted Hilton Garages and was told that someone would call me back. Nobody did, meaning I had to contact them again myself to chase this up. I eventually received my refund, but I shouldn’t have had to chase them in the first place.

Overall, the lack of communication, the poor handling of the finance process and having to repeatedly chase for updates made the whole experience unnecessarily stressful.

I expected much better customer service when making such a significant purchase. They also very rude and not understanding. Unfortunately, based on my experience, I would not recommend Hilton Garages