We felt valued & can understand why this is a thriving business.Tom Robotham was extremely helpful.He spoke to us on our first visit last week,& completed our purchase today.He definitely goes above... Toon meer
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You just get the impression that this company is very well organised. From initial enquiry through to pick up, everything went perfectly and the staff are great. And not the first time that I have... Toon meer
Bedrijf heeft geantwoord
Pre-sale good: responsive and efficient communication once interest shown. I was able to reserve vehicle and this was extended to three days, helpful to allow me to travel to collect. Rej was perso... Toon meer
Bedrijf heeft geantwoord
Besides finding a lovely car it was a good experience all round. Fantastic straight forward advise. Open, friendly, efficient and a no-nonsense approach by sales man, Tom Robotham. Special thanks to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With now over 50 years of trading, Hilton Garage has the same approach to its customers now as it always has, from way back in the seventies when we pioneered the use of the courtesy car, up to the modern facilities in our purpose-built car supermarket site today, our reputation is the backbone of our business. The majority of our sales come from repeat business and recommendations, with Hilton Garage offering a service "second to none". Here at Hilton, we have vast stocks of used cars on sale at our massive Car Supermarket site in the heart of the Midlands with easy transport links from Burton on Trent, Derby, Leicester, Nottingham, and Birmingham. We regularly price-check our cars to make sure we are among the lowest-priced cars in the country. Because of this, we sell cars from miles around. From Scotland, Wales, and Ireland to the South Coast, Hilton Garage cars can be seen all over the UK. At Hilton Garage we have a no-pressure policy, our sales staff are here to help and assist, you are free to browse at your leisure and help is at hand if and when you need it. Test drives are no problem - just bring along your license. All of our cars are checked and prepared for you prior to collection, to make sure your car is the best it can be. We have been successful in business for over 50 years now because we are fair, offer a class-leading service, and have always had the best value and keenest priced cars.
Price Match Promise
If you find the same car at a lower price We will refund the difference plus £300!
At Hilton Garage we have been successful in business for over 45 years now because we are fair, honest and competitively priced, giving excellent service and making sure our valued customers get the best deal possible.
We are so confident that we can offer you the best deal that if you were to find a car of equivalent quality and condition at a lower price, not only will we refund you the difference we will also give you £300.
Head over to https://www.hiltongarage.co.uk/price-match-promise.php for more details and terms & conditions.
Contactgegevens
The Mease, DE65 5JJ, Derby, Verenigd Koninkrijk
- 01283732527
- sales@hiltongarage.co.uk
- www.hiltongarage.co.uk
4,4
Uitstekend
11K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Dream car ready for adventures
We had a wonderful experience on 18th September buying my first car independently, without my parents’ help. From start to finish, Moiz was absolutely amazing and went above and beyond to accommodate all of our needs.
As it was my first time driving an automatic on a test drive, I was quite nervous, but Moiz was incredibly reassuring and made me feel completely at ease. He took the time to explain everything clearly and simplify the whole process so that we understood every step.
He genuinely made us feel valued as customers, and we couldn’t be happier with our dream car! We’re one very happy family and can’t wait for all the adventures ahead in our new car. Thank you so much, Moiz, for making our first car-buying experience such a memorable one! 🚗
18 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Stephanie, for such a wonderful review! We’re delighted to hear that Moiz made your first car-buying experience so enjoyable and helped put you at ease during your first automatic test drive.
It’s fantastic to know you felt valued and that everything was explained clearly throughout the process. We’re so pleased you’re happy with your dream car and wish you and your family many happy adventures ahead! 🚗
Can't fault my experience with the…
Can't fault my experience with the company, they make you feel welcome very friendly, the car was exactly as advertised un like some I've been to look at, they take you through every step and everything is crystal clear, when I drove the car home I felt relaxed
24 september 2026
Antwoord van Hilton Garage
Thank you, Antony, for your fantastic review! We’re delighted to hear you felt welcomed and relaxed throughout the experience, and that the car was exactly as advertised.
It’s great to know our team made every step clear and straightforward for you. We really appreciate your kind words and hope you enjoy your new car!
Quick response and helpful it doesn't took me to get my keys more than one hour since I called, it's really surprised me , anyway special thanks to Leon and his professional
Quick response and helpful
21 september 2026
Antwoord van Hilton Garage
Thank you, Mohamed, for your fantastic review! We’re delighted to hear you received such a quick and helpful service, and that Leon was able to make the process so smooth and efficient.
We’ll be sure to pass on your kind words to Leon. Thank you for choosing us, and we hope you enjoy your new car!
I've just brought my daughter s first…
I've just brought my daughter s first car from Hilton Garage the service they have given has been exceptional from start to finish. Special thanks to Hana
24 september 2026
Antwoord van Hilton Garage
Thank you, Emma, for your lovely review! We’re delighted to hear you received exceptional service from start to finish, especially when buying your daughter’s first car.
We’ll be sure to pass your kind words on to Hana. Thank you for choosing Hilton Garage, and we hope your daughter enjoys her new car!
The range of stock is excellent
The range of stock is excellent, making it extremely easy to find the right car for me. My second purchase in 6 weeks after buying a car for my daughter previously. I delt with Marni from initial phone enquiry to collection. Marni was extremely pleasant, helpful and professional through the entire process.
I would 100% recommend this Garage to anyone looking for a car.
24 september 2026
Antwoord van Hilton Garage
Thank you, Shaun, for your fantastic review and for choosing us for a second time in just six weeks! We’re delighted to hear you’ve been happy with the range of cars and the service you received from Marni.
We’ll be sure to pass on your kind words to her. We really appreciate your continued support and 100% recommendation. We look forward to welcoming you back in the future!
Very good experience
Very straight forward, good communication, and helpful staff
11 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Lewis, for your lovely review! We’re pleased to hear you found the process straightforward and our team helpful and communicative. We really appreciate your feedback and hope you enjoy your new car!
Trevor is such a wonderful person
Trevor is such a wonderful person, he came to pick up my car today and he was very professional, polite and kind. He treated me with courtesy and respect. Thank you for being a wonderful individual, I’ll always refer people to Hilton garage.
24 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for your wonderful 5-star review. We’re delighted to hear that Trevor provided such a professional, polite and respectful service when collecting your car. It’s lovely to hear how much you appreciated his kindness and courtesy, and we’ll be sure to pass your fantastic feedback on to him. Thank you for recommending Hilton Garage, and we really appreciate your continued support!
Ok….just.
Ok, but not what was promised on the phone although the Sales Girl was friendly enough on the day, more on this later. Travelling a 180 miles round trip so reserved the car over the weekend. She promised to have it valeted inside and out and prepped ready to ‘drive away’. Car hadn’t been cleaned, there was a chip in the windscreen which her notes said had been sorted and it had been fully valeted, it hadn’t been touched. Front sensor was cracked, again this was in the notes as ‘being fixed’, they offered to take the bumper off and replace it if I could wait approximately 3 hours….I couldn’t. Disappointed in the customer service but as I can get the faults fixed I bought the car. One note, when I declined the RAC Warranty, £1500 over three years, the Sales girl bristled, thought I was being reckless…a friend who drove me down was also aware of the sudden change in her manner, he reckons her bonus could hinge on the warranty sale commission. Anyway, lovely car, now it’s been cleaned. Would I use Hilton’s again…they’d have to have the exact car I wanted but they wouldn’t be on my start list.
21 september 2026
Antwoord van Hilton Garage
Mike, a 180-mile round trip on the basis of assurances that weren't followed through on is a fair grievance, and we won't dress that up. If notes recorded the windscreen chip as resolved and the car as fully valeted, and neither was the case on the day, that's a breakdown in process that shouldn't have happened — and the offer to spend three hours replacing a sensor while you waited, rather than having it ready beforehand, compounds that.
On the warranty — declining cover is entirely your call, and a customer should never be made to feel judged for it. We can't speak to what drives individual attitudes in those conversations, but the manner you and your friend both noticed isn't acceptable regardless of the reason behind it.
We're glad the car itself is what you hoped for. The experience getting there wasn't good enough.
Regards,
Hilton Garage
Max made everything quick easy and…
Max made everything quick easy and simple, would come again
19 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you, Eddie, for your great review! We’re delighted to hear that Max made everything quick, easy and straightforward. We really appreciate your kind words and look forward to welcoming you back again in the future!
Olivia was very good
19 september 2026
Antwoord van Hilton Garage
Thank you for your 5-star review. We’re delighted to hear that Olivia provided such a good experience and looked after you throughout your visit. We’ll be sure to pass your kind feedback on to her. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Please read this before buying a car…
Please read this before buying a car from Hilton Garage Derby. They are also deleting my reviews, so I won’t be surprised if this gets deleted. I will keep posting this review because I have this saved.
You have till the 27th of September before I take legal action.
I purchased a vehicle here around two years ago. While the initial sales transaction went smoothly enough, their post-sale customer service and aftercare have been appalling.
1. Broken Promises on Documentation
I was promised the vehicle's full service history upon purchase. It ultimately took 8 phone calls and a formal written complaint just to get them to send the documents over.
2. Zero Support During the Initial Warranty Period
When issues arose within the first 3 months, they refused to assist and simply sent me off to the third-party warranty company—ignoring basic dealership accountability.
3. Unlawfully Holding My Money
My car was recently written off. On 3rd September, my warranty company confirmed in writing that my pro-rata refund had been paid directly into Hilton Garage's account to be passed on to me. It is now 23rd September, and they are still withholding my funds.
4. Rude and Incompetent Customer Service
Chasing my own money over the phone has been a nightmare. Staff have been dismissive, blunt, and rude, making me feel like I was in the wrong for simply asking for an update. I was constantly transferred between departments and given endless excuses. To make matters worse, one representative explicitly confirmed seeing the refund in their bank account over two weeks ago—yet no payment or update has been provided since.
Summary:
Don't be fooled by their persuasive sales pitch. Hilton Garage will happily take your money, but the moment you require aftercare, support, or a legitimate refund, they abandon you. If you are currently dealing with their delay tactics, stop calling them—send a formal complaint letter and threaten court action immediately. It is the only way to get a response.
3 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
We want to address each of your points directly, because several of them don't reflect how these processes work.
On the service history — if it took eight calls to receive documents that were promised at handover, that's a fair criticism and one we won't dismiss. That shouldn't be the experience.
On warranty support in the first three months: directing you to your warranty provider is not fobbing you off — it's the correct process. A third-party warranty exists precisely to handle mechanical claims, and using it is how you access that cover. That said, we'd expect our team to have supported you in navigating that process rather than leaving you to manage it alone, and if that support wasn't there, we take that point.
On the refund — we do not withhold funds. What you're describing is a process where we await confirmation from the RAC of the exact pro-rata amount owed before passing it on, because we're invoiced monthly for warranty policies rather than holding a named sum per customer. We would not have confirmed a specific figure sitting in our bank account, and if a member of staff said that, it was either a misunderstanding of the process or miscommunication on their part. If your refund is still outstanding as of the date of this review, please email sales@hiltongarage.co.uk with your name, registration, and a reference to this review, and we will establish exactly where that credit sits and get it to you without further delay.
Regards,
Hilton Garage
Plenty cars to see
Plenty cars to see, and fair prices too, no rush se sell you the car like other dealers, and helpful staff also. I tested a lot of cars and find the one to sut my needs and drive home in the same day.
20 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review. We’re pleased to hear you enjoyed the wide choice of cars and found our prices fair. It’s great to know you felt comfortable taking your time to test drive several vehicles before finding the one that suited your needs. We’re also delighted you were able to drive away in your new car the same day. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
I found good guy he so nice and cool
23 september 2026
Antwoord van Hilton Garage
Thank you for your 5-star review. We’re really pleased to hear you had such a positive experience and found our team member friendly and helpful. We’ll be sure to pass on your kind feedback. Thank you for choosing Hilton Garage, and we hope you enjoy your new car.
Purchased a car from Matthew King who…made the car buying experience a stress free one
Purchased a car from Matthew King who made the whole experience relaxed and stress free. Smooth transaction from start to finish, he made us aware without any pressure of all the additional services. All in all a great service would highly recommend .
23 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Matthew made the whole experience relaxed and stress-free. We really appreciate your kind words and recommendation, and hope you enjoy your new car!
Hilton Garage had a wide variety of…
Hilton Garage had a wide variety of cars. All staff were friendly. Especially Matt Kirby, who sorted out my deal. He communicated well and was accommodating through the entire process. I would highly recommend Matthew Kirby. I am very happy with the experience and hopefully come back to upgrade.
19 september 2026
Antwoord van Hilton Garage
Thank you for your fantastic 5-star review! We’re delighted to hear that Matt Kirby looked after you so well and made the whole process smooth and enjoyable. We really appreciate your kind words and look forward to welcoming you back when you’re ready for your next upgrade!
Help from moiz and rob really worked…
Help from moiz and rob really worked out in the end! Finally got my car after the back and forth! Moiz was so patient and helped out with any problems we had to the best of his ability honestly I really appreciate him and he made the bad experience we first had with others turn into a good experience! If you need help with a car at Hilton - I highly recommend moiz!
20 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you for sharing your feedback. We’re pleased to hear that Moiz and Rob were able to turn your experience around and help you get your car in the end. It’s particularly lovely to hear how patient and supportive Moiz was throughout the process, and we’ll be sure to pass your kind words on to both him and Rob. We’re sorry that your initial experience did not meet expectations, but we’re glad our team was able to put things right. Thank you for choosing Hilton Garage, and we hope you enjoy your new car!
Hi highly recommend Georgina for all…
Hi highly recommend Georgina for all her help and especially Alex for all your help and assistance thank you so much 😊
Great team definitely recommend you and great service.
22 september 2026
Antwoord van Hilton Garage
Thank you so much for your lovely 5-star review! We’re delighted to hear that Georgina and Alex were able to help and provide such great service. We really appreciate your recommendation and kind words 😊
Would 100% recommend
I had a really good experience dealing with Tom Rodgers when buying my car! He answered any questions I had and was genuinely helpful from start to finish and made the whole experience a lot easier and less stressful . I’d definitely recommend him to anyone looking to buy a car. Thank you so much !
22 september 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
Thank you so much for your fantastic review! We’re delighted to hear that Tom was so helpful throughout the process and made your car-buying experience easier and stress-free. We really appreciate your recommendation and hope you enjoy your new car! 😊
The staff were all really helpful and…
The staff were all really helpful and approachable.
19 september 2026
Antwoord van Hilton Garage
Thank you for your lovely review! We’re really pleased to hear that you found our staff helpful and approachable. We really appreciate your feedback and hope to see you again in the future!
Mis sold car leading to legal action
Mis sold car leading to legal action
I was sold a car but was misled about the service history and condition of the car. Within a month of having the car, I discovered a fuel leak, which left the car undrivable for several weeks.
After months of emails and calls with the aftersales team and management, with them refusing to take the car back, I was forced to take legal action. Only then was I able to resolve the matter.
If you are being ignored as I was, I would advise you to contact the Operations Manager. Avoid this company at all costs, Don't be fooled by them removing negative reviews either.
3 april 2026
Review zonder uitnodiging
Antwoord van Hilton Garage
We are sorry that you remain disappointed with your experience, particularly as we understood the agreed resolution had brought the matter to a close.
We investigated your concerns about the service history. While we appreciate that a full service history was important to you, our checks confirmed that the vehicle was not advertised or sold as having a full service history. We also reviewed your concerns about its condition and considered it to be in good condition for its age and mileage.
Your complaint was handled through our usual process. Following escalation, as you remained unhappy with the vehicle’s bodywork, we offered to accept its return as a goodwill gesture to bring the matter to a close. You declined that option and requested an alternative compensation arrangement, which we agreed to, and the matter was settled on that basis.
We therefore understood that we had reached a resolution acceptable to you. We are sorry that this has not restored your confidence in us, but we feel it is important to clarify the steps taken to address your complaint.
Many Thanks
Hilton Garage
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