Hippo Motor Group Reviews 

I visited this garage today to view a car I was potentially interested in purchasing, but unfortunately the experience left a lot to be desired, having driven an hour to get there to see the car.

As soon as I arrived, the focus seemed to be on my current vehicle rather than the car I had come to see. I was asked for my keys so they could assess my car before I had even been allowed to view the vehicle I was interested in.

I explained my budget and asked whether there was any flexibility on the figures. I was told there wasn’t, which is fair enough, but I was then effectively asked to confirm that I could make the finances work before I had even seen the car. I wasn’t asking for a test drive, just a chance to look around the vehicle so I could decide whether it was worth pursuing and potentially increasing my loan amount.

When I asked to see the car, I was told it would take 20–25 minutes to prepare, and there seemed to be little interest in showing it unless I could first commit to the numbers. I was also greeted with “Oh, we thought you weren’t coming until 3,” which immediately made me feel as though I was inconveniencing them. I even said to them I don’t mean to waste anyone time when the manager came over to discuss. I just felt like an inconvenience.

Overall, I felt pressured and unwelcome rather than valued as a potential customer. Buying a car is a significant financial commitment, and most people would reasonably expect to be able to view a vehicle before being asked to commit to funding it. As a result of the experience, I decided not to proceed and I did not see the car. I just wanted to leave.

Great customer service qt hippo motor group Peterborough by Josh on handover today of my new car its been a pleasure dealing with yourselves thank you will definitely use yourselves again

Excellent service, would recommend to anyone very happy

Fast application. Staff were really helpful and pleasant. Thank you!

I collected my new jaguar F pace today .Josh assisted me today and the process was a very fast and smooth hand over .

Excellent customer service

Great service, very nice and easy handover.

Great experience with Raphael

Great help from Josh. He spent a lot of time explaining the steps I need to take and provided a smooth experience.

Alan was such a gentleman made the handover so smoothly explained everything to me top man

Great service. Josh was very helpful

I bought my Ford Ranger from Hippo Motor Group, and honestly couldn’t be happier. From the first enquiry Lewis was friendly, helpful and never pushy — he listened to what I needed and worked within my budget perfectly. The Ranger was in fantastic condition for a used vehicle: clean, well‑maintained, and all service history and checks were shown and explained clearly so I felt fully confident.

Paperwork was quick and straightforward, no hidden fees or confusing jargon. When I picked it up it was freshly valeted and ready to drive. A few days later they checked in to make sure everything was still great — that extra care really makes a difference.

If you’re looking for a reliable used pickup or any car, Hippo Motor Group are the place to go. Fair prices, honest service and a great vehicle. 100% recommended — I’ll definitely be back!

Excellent service from first contact. My advisor Zac was very patient with me and went above and beyond to find me a suitable vehicle. Would definitely recommend Hippo.

Brilliant experience big thanks to Kane and Matt for all the help

Very helpful and confident

My experience was great! I was skeptical at first, but the team were professional, accommodating and reassuring the entire way. I worked with Ryan, Mohammed and Raphael across the Blackburn and Peterborough branches. Their service was top notch, and allowed me to get new dream car sooner than planned. Thank you gentlemen!

From Connor lill the manager Michela and the handover guys it was a great process they are nothing but helpful and will do what they can to get you your car sufian the handover guys was brilliant made everything easy from tax to changing logbook absolutely brilliant

I recently collected a Kia EV6 from Hippo Garage in Peterborough, and unfortunately my experience was extremely disappointing.

Prior to collection, I was assured that the vehicle had been inspected, was ready for handover, and would be fully cleaned and valeted. However, when I arrived to collect the car, it was immediately apparent that this was not the case.

The vehicle had not been properly cleaned, the interior was in poor condition, the driver’s seat was stained, carpets were missing, and the overall presentation fell far below what I would expect when purchasing a vehicle costing approximately £25,000.

What concerned me most was the condition of the vehicle itself. I arrived in an identical Kia EV6 with similar mileage, which gave me a direct comparison. The condition of the vehicle I purchased was significantly worse. Under the bonnet, there was a substantial build-up of dirt and grime that simply did not reflect the advertised mileage. It looked more like a vehicle that had covered well over 100,000 miles rather than around 20,000 miles.

Naturally, I raised these concerns with the staff on site. Rather than receiving reassurance or support, my concerns were largely dismissed. When I questioned the cleanliness of the vehicle, I was told, “We’re not detailers.” Frankly, I found this response unacceptable from a dealership selling vehicles at this price point.

I also requested the vehicle’s service records, service history documentation and logbook information. Rather than assisting me, I was told to check the dashboard and, if the documents were not there, to contact the salesperson from another branch myself. Again, this is not the level of customer service I would expect when collecting a newly purchased vehicle.

Further inspection revealed that the tyres were extremely worn and close to the legal tread limit. While Hippo later acknowledged replacing the rear tyres before sale, they refused to replace the front tyres, stating they were still acceptable. A goodwill gesture of £75 towards a valet was offered, but this does not address the wider concerns regarding the condition of the vehicle.

The combination of heavily worn tyres, mismatched tyre brands, and the overall condition of the car has unfortunately left me questioning whether the mileage accurately reflects the vehicle’s true history. While I have no evidence of wrongdoing, the condition of the vehicle simply does not correspond with what I would expect from a car showing such low mileage, particularly when compared with my own identical vehicle.

My concerns have effectively been brushed aside, and I have been left feeling that once the sale was completed, customer satisfaction was no longer a priority.

Based on my experience:

• The vehicle was not presented in the condition promised.
• Important documentation was not readily available.
• Customer service during collection was poor.
• Genuine concerns regarding the vehicle’s condition were dismissed.
• The offered resolution did not adequately address the issues raised.

Would I purchase another vehicle from Hippo Garage? No.

Would I recommend others thoroughly inspect any vehicle before accepting delivery? Absolutely.

My advice to anyone considering purchasing from Hippo Garage is to inspect every aspect of the vehicle carefully, check all documentation before collection, and do not rely solely on assurances that the vehicle has been fully prepared and inspected.

Overall, a very disappointing experience.

I have nothing but praise for this company I have been dealing with lewis Casson and he has been kind carrying and patient,he has managed to find the perfect car for me and everything went very smoothly,thank you Hippo Motor Group.

Good experience all round. Happy with my purchase.

Matt, was excellent in handling the part exchange and going through the paperwork for my new car. This is the second car I have bought from Hippo and I think I will be back for my 3rd. Excellent work all round.