Hirix Reviews 649

JOSEF HMAR was my customer representative and he was kind, friendly and thorough. I purchased a 4-seater rattan garden furniture via wowcher from Hirix. Unfortunately item came damaged and I contacted Hirix and Josef resolved it really quickly with arranging a collection and refunding my money (although not via the original payment method but was refunded through wowcher). I did like the look of it, so I have ordered it again but in a different colour. Hopefully no damages and all pieces in the box. Looking forward to receiving it.

It’s easy to give a 5 star review just for receiving an item on time.

The real test is how they respond when there’s been an issue. So my ceramic bbq arrived and I used it immediately. After using it, I noticed a small chip in the paintwork. I contacted Hirix to ask if it would concern me or if it was just aesthetic. They told me it was aesthetic but immediately offered to replace it which I accepted. They arranged the collection of the old unit and then promptly sent out a perfect condition replacement.

Thanks to both Hirix and James who handled my order

I ordered a garden set through Debenhams on 28.2.26, due for delivery 5.3.26. Item didnt arrive. No correspondence from Hirix at all. It finally turned up unannounced 10.3.26 good job I was home. Put item together to find a piece missing. As of today 14 April it has taken 3 weeks since I reported the issue to try and get this sorted. Firstly it was ‘we will send the missing piece which didnt arrive when stated, then told it would arrive 8 days later and then told the item was out of stock so I could have a 10% refund for an incomplete sofa! or return it. I was called 9 April to say they would collect today (14 April) and they haven’t. Absolutely appalled at the lack of service and communication!

Had excellent service from Hirix, had an issue with what I thought was a missing item. Not only was I pleased with the quality of the products, they arrived on time and in good condition.

Ordered gaming chair. They couldn’t fulfil order in November 2025. No refund made despite several phone calls. Claimed charge back via my bank and lo and behold got email early January saying money would be paid into account within 3-5 days. I am still waiting on the refund !!

Chairs are comfy and arrived on the day they were due to come.
I thought there was a tray missing and contacted them and they messaged me very quickly. I then explained it had fallen out and I had the tray. Thanking them for their quick response and for delivering my chairs on time.
Lost a star as I think the delivery charge is astronomical.

Polite, listening and understanding

Amazon is awesome.

Their services are nop notch.

Javed was very helpful and provided a full refund for the product, it was an efficient service

I had a missing item. But it was sorted out assp. Josef called me today to make sure I had received my missing item which I have. I was also sent a 10% discount on my next order

Sadly I no longer needed my item but the return process was easy, and the refund received within 24 hours. Thank you to Mrinal for excellent customer service.

Had a problem with assembly instructions being missing, made a call - quickly and efficiently dealt with by Mrinal, who called me back and forwarded the PDF instructions straight away.

Very helpful refunded full amount without any hassle.Mrinal was a very helpful young man and couldn't be more helpful.

I ordered a dinner set from via Debenhams and unfortunately it was damaged arrival. I rang Hirex International and spoke to Josef Hmar who was very polite and helpful in sorting this out by arranging a new dinner set to be sent and guided me on the phone the process in returning the damaged one.
The whole process was made easy by Josef Hmar thank you so much

The product unfortunately didn’t meet my expectations, which was disappointing. However, I want to highlight the excellent customer service I received from Mrinal.
Mrinal was helpful, professional, and supportive throughout the process. He clearly explained how to return the item, guided me step by step, and ensured everything was handled smoothly. Most importantly, he made sure my refund was processed promptly.
While the product wasn’t right for me, the customer service experience – especially thanks to Mrinal – was outstanding.

Spot on
Great customer service
Polite and expedient
Resolved all my issues , quick returns and so polite, a refreshing change in this day and age.

Excellent support from seller. Even though mirror come damaged replacement was sent immediately . Great service and product

I recently had an issue of the wrong item sent..I cannot rate the staff highly enough...especially Josef Hmar...the service provided was excellent, he strived to resolve my problem despite several difficulties...excellent customer service and care, polite and personable, he made resolving a problem a pleasure to deal with...thank you Josef!!!

Would have got full 5 but my patio set had to go back two times but staff on phone was very helpful and got me one out that was perfect there customer service is 5 star you can't jude them on 2 been broken things happen