HitPay is our primary payment provider at 1Plus1Gold, and they've been a big part of getting our business off the ground. Their approval process was quick, while still following every complian... Toon meer
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My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... Toon meer
Bedrijf heeft geantwoord
It makes me run my business smoothly with overseas customers as I am licensed travel agent and struggled a lot before in collecting payments from foreign visitors .. and also they give you a free spac... Toon meer
Bedrijf heeft geantwoord
Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contactgegevens
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4,4
Uitstekend
478 reviews
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Terrific
Terrific. The platform itself is wonderful, feature-rich and seamelssly integrates our POS and online website. But I would emphasise what makes Hitpay different is the service. Onboarding was miles ahead of competitors, and the service doesn't stop after you sign-up. Hoping they continue to succeed because we couldn't recommend highly enough.
1 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Stefan!
Thank you so much for the kind words and thoughtful feedback! We’re glad to hear that HitPay has been a great fit for your POS and online setup :)
It means a lot to our team to know that our service has made a positive difference, and we truly appreciate your support and recommendation!
We look forward to continuing to support your business as you grow 😊
DO NOT USE THIS PAYMENT GATEWAY!
I am extremely disappointed with HitPay’s handling of chargebacks.
Even after providing full invoice details, delivery proof, clear terms & conditions state in website and client information, HitPay still deducted the disputed amount and charged an additional fee.
What shocked me the most is that HitPay did not support the merchant at all, even though I delivered the service as promised. Instead, they sided with the customer’s bank immediately and placed the financial burden entirely on me.
I did nothing wrong, yet I was forced into a negative balance and told to “settle it,” or my account would be restricted. This is very unfair to small business owners who rely on payment gateways for honest work.
If you run a small business, be aware:
HitPay’s system offers zero protection for merchants when customers file false or mistaken chargebacks. You will lose the money AND pay the fees.
I can no longer trust HitPay, and I would strongly recommend other business owners to consider platforms with better merchant protection.
25 december 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Edward,
We’re sorry to hear about your experience and understand how frustrating chargebacks can be, especially for small business owners.
Chargebacks are initiated and decided by the cardholder’s bank, and unfortunately, the final outcome is determined by the bank based on their assessment of the case—not by HitPay. While we do our best to submit all evidence provided by the merchant (such as invoices, delivery proof, and terms & conditions), the bank may still rule in favor of the cardholder. In such cases, the disputed amount and chargeback fee are applied in accordance with card network rules.
We understand how this can feel unfair, and we truly empathize with the impact this has on your business. Our team is always available to help guide merchants through the chargeback process and share best practices to help reduce future disputes.
Our team will be glad to assist you further on any question or concern you may have!
They will reject your application and…
They will reject your application and delete your account even you submit all required document. Wonder they will magically delete your active account and keep your payment hostage in the future. Guess i dodge a bullet now.
18 september 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Amin
Thank you for sharing your feedback. We understand how frustrating this experience can feel.
Please note that all applications are reviewed thoroughly by our compliance team, and decisions are made strictly in line with our internal policies and applicable regulatory requirements. In some cases, even when documents are submitted, we may still be unable to proceed with an application following our review.
We do not hold customer funds without cause, and any actions taken are aligned with our obligations as a regulated payments provider.
If you would like further clarification on your case, we encourage you to reach out to our team at support@hit-pay.com. we’ll be happy to review and assist where possible. :)
poor customer service
poor customer service, they block credit card payments without any notice
24 augustus 2025
Review zonder uitnodiging
Antwoord van HitPay
Hey Shang Rong,
Thank you for your feedback! To ensure secure and compliant transaction processing, payment rules and controls are in place, which may occasionally result in certain card transactions being restricted. These measures are designed to protect both merchants and customers.
If you have questions about a specific transaction, please reach out to us at support@hit-pay.com, and our team will be happy to help!
CAN'T EVEN SIGN UP
Their system of sign-up is complete rubbish. They put you on a waitlist for almost a month, and you have to contact them via email to "expedite the process". When contacted, they'll ask you once what your business does, then ghost you. They haven't responded back; it's been 2 weeks. Was having high hopes for this one, but their onboarding kills it. I'll change my review if they can fix this right away.
11 juli 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Robin,
We’re sorry to hear about your experience and understand how disappointing this must have been. We know how important timely communication is, and we apologize for the delay and lack of follow-up you encountered.
While all applications are subject to regulatory and compliance reviews, we acknowledge that our communication in this case did not meet the standard we aim to provide. We take feedback seriously and will review this internally to improve our onboarding experience and communication. If you are still open to it, please reach out to us at support@hit-pay.com so our team can review your case and assist further!
Customer sevice very nice n helpful..
Customer sevice very nice n helpful..
3 april 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello Felix, thank you! can always reach out to us anytime. :)
Avoid HitPay Payment Solutions Sdn Bhd – Unprofessional & Disrespectful Service!
I recently had an incredibly frustrating experience with HitPay Payment Solutions Sdn Bhd, and I feel compelled to share my story so others can be aware.
While I understand that my company did not qualify for an account with them and respect their decision, what I cannot accept is their complete lack of professionalism in handling the process. Their platform allowed me to set up and work extensively on my account while waiting for approval, leading me to invest significant time and effort to configure it for my business needs.
As someone who is differently abled with deformities in both hands, any work I do takes considerable effort. Despite my challenges, I am determined to succeed, which makes this experience even more frustrating. Instead of notifying me of the rejection, HitPay simply ignored me—I had to reach out myself to find out my application was denied.
To make matters worse, when I appealed directly to their CEO and COO, neither of them had the courtesy to respond. Instead, a staff member, Paula Vitan, replied in a dismissive and rude manner. Is this really how a financial service provider should treat potential customers?
This kind of unprofessionalism and lack of respect is unacceptable. Financial service providers should be held to a higher standard, and HitPay has failed terribly in this regard. I hope others take note and think twice before considering their services.
If this is how they treat people before even opening an account, imagine what happens when you actually use their platform. Be warned.
14 maart 2025
Review zonder uitnodiging
Antwoord van HitPay
Hi Vinodh,
Thank you for sharing your experience with us. We’re genuinely sorry for the frustration and disappointment this caused. We understand how much time and effort you put into setting up your account, and apologies that our communication did not reflect the same.
While all applications do go through required regulatory and compliance reviews, we acknowledge that we should have been more proactive in keeping you informed. We sincerely apologize for the delays in updates and for the frustration this experience caused.
Your feedback is important to us, and please rest assured we will be reviewing this internally so we can do better.
Positive Experience with Hitpay
Hitpay is fuss free to integrate with my website and the fees are very reasonable as well.
5 maart 2025
Review zonder uitnodiging
Antwoord van HitPay
Hello! Thank you for the feedback!
We appreciate your support and are happy to be part of your journey with HitPay. :)
Easy to use interface
Easy to use interface, nice support help
21 februari 2025
Review zonder uitnodiging
Antwoord van HitPay
Thanks for your feedback, Shirley! We're always here to help :)
HitPay keep spamming me
HitPay keep spamming me.
We won't deal with spammers, so even if HitPay was the best product in its class we won't use them, and as an IT engineer supporting many SMEs, I would do my utmost to discourage my customers from using them too.
31 januari 2025
Review zonder uitnodiging
Antwoord van HitPay
Hi Kevin, we are sorry to hear about your experience. It would be helpful if you can write into hello@hit-pay.com or provide us with your email address and our CEO will personally write in to you to understand the issue you have described.
Transparent fees, easy to setup, great customer support
Amazing platform.
Fast and easy to setup with them! We had to move from Shopify to Wix. We found Hitpay during our move and they allowed us to accept all major payment methods very quickly. Their fees are also transparent and easy to understand.
Customer support was also amazing. Fast and effective. Shout out to Michelle who came to our aid on a Sunday morning.
24 november 2024
Review zonder uitnodiging
Antwoord van HitPay
Hello!
Thank you so much for the kind words and for sharing your experience with us! We’re happy to know that our transparent pricing and customer support made a positive difference.
We’re grateful for the opportunity to support your business. Thank you for choosing HitPay! :)
Great Service
So far Hitpay had been one of the best payment gateways we had tried , whether on commission rates , smooth of integration, speed of pay out , variety of payment of options and no monthly overheads
27 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks Mohamed, this covers a lot and we're glad it all landed well! competitive commission rates, smooth integration, fast payouts, a good variety of payment options, and no monthly overheads, that's the full HitPay package we want every merchant to feel. really appreciate you comparing us against other payment gateways and still landing here!! <3
Antwoord van HitPay
thank you so much for the 5-star review trilogic! we're glad HitPay's has been a helpful part of supporting your business.
Honest Review
As a small business, providing a seamless experience for our customers is a top priority. After considering various payment solutions, we decided to adopt Hit Pay for our business, and it has been a game-changer. It allows convenient payment methods using credit card and paynow, compared to what we did before which was manually checking on paynow transfers. The payouts are also always done on time and it has been a pleasure adopting hitpay on our webstore!
23 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks for the honest review, this is exactly the kind of feedback we love! so glad HitPay's been a game changer for your webstore, especially not having to manually check PayNow transfers anymore, accepting credit card and PayNow side by side just makes checkout so much smoother for your customers. and on time payouts every time, that's non negotiable for us.
thanks for adopting HitPay, excited to keep this smooth for you!
Customer service representative
If you experience any difficulties or issues, the customer service representative is very responsive.
22 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks Grae! glad our customer service team's been responsive whenever you needed help. that quick support is something we take a lot of pride in, thanks for calling it out.
The HitPay Team is a supportive and efficient!
HitPay is a seamless payment system that works well with our other (booking) platform. It allows clients to book classes instantaneously, which makes a much better customer service situation. The support that we receive is tremendous, they're very active in their replies and are eager to offer solutions and resolutions swiftly.
21 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks Janie! love hearing HitPay's payment system integrates smoothly with your booking platform so clients can book classes instantly, that kind of seamless integration is exactly what we're aiming for. and glad our support team's been active and quick to solve things for you, that responsiveness matters a lot to us.
thanks for the kind words, excited to keep supporting your business!
One year review
We have been using Hitpay for about a year now. What we like the most is:
-Easy configuration and setup to start using.
-Customer service and support is amazing. We get answers for all our queries with no long time waiting.
-Payouts are never late and exceeds out expectations.
-Great payment option and easy to choose from.
-Clear and easy daily and payouts reports.
17 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thank you Mohammed! easy setup, quick and helpful support, on time payouts, a solid range of payment options, and clean daily payout reporting, that's basically the whole point of what we're building, so seeing it all land is great to hear.
thanks for a year of trusting HitPay with your business, here's to many more!
Easy & Efficient!
Hitpay is easy to cater to our simple shop and is quite efficient in giving us the support!
21 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks so much camel! love that HitPay's been a good fit for a simple shop setup, no unnecessary complexity, just efficient support when you need it. appreciate you sharing this!
So far i've been quite happy with the…
So far i've been quite happy with the payment gateway, no big issues that comes to mind.
20 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thanks Acme! glad the payment gateway's been running smoothly with no major issues, that's exactly what we want, HitPay just working quietly in the background so you can focus on the business. thanks for being with us!
Since I started using HitPay
Since I started using HitPay, I’ve seen significant growth in my business. Thanks to their services, I can now accept international card payments, which has allowed me to reach many more customers worldwide. The platform is easy to use, and transactions are fast and secure. Definitely an excellent solution for entrepreneurs looking to expand their global reach!
18 oktober 2024
Review zonder uitnodiging
Antwoord van HitPay
thank you Christel! international card payments opening up your whole customer base worldwide is such a good use case for HitPay honestly. glad it's been fast, secure, and easy on your end too. keep expanding, we'll keep up!
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