HitPay is our primary payment provider at 1Plus1Gold, and they've been a big part of getting our business off the ground. Their approval process was quick, while still following every complian... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you pr... Toon meer
Bedrijf heeft geantwoord
It makes me run my business smoothly with overseas customers as I am licensed travel agent and struggled a lot before in collecting payments from foreign visitors .. and also they give you a free spac... Toon meer
Bedrijf heeft geantwoord
Have been using Hit Pay since last 4 years for my business and work life couldnt be more simpler. Fast payment processing, easy payouts, less processing fee. user friendly POS system. Customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HitPay is a no-code, full-stack commerce infrastructure for every small business. We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes. Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Contactgegevens
1 Keong Saik Road, 089109, Singapore, Singapore
- support@hit-pay.com
- www.hitpayapp.com
4,4
Uitstekend
478 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very disappointing experience
At first, I was satisfied with the service. However, my account was unexpectedly closed without any clear reason or prior notice. I contacted support but did not receive a helpful explanation.
29 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Alvaro,
Thank you for your feedback. We understand how concerning it must have been to have your account closed without a clear explanation.
Please note that all account approvals and closures are subject to our Compliance team’s review process and must adhere to applicable regulatory requirements and internal verification policies. These reviews are conducted carefully and consistently across all accounts.
Due to the nature of these regulations and internal policies, we’re unable to share specific details regarding individual account decisions. We understand this may be frustrating, and we sincerely appreciate your understanding in this matter.
Antwoord van HitPay
Thank you for sharing your feedback! We’re glad to hear this :)
Hit Pay review- love it !
I love using HitPay — it’s incredibly easy to use and very straightforward, even for beginners. The setup was quick, and everything works smoothly. Their customer service is also excellent; the team is responsive, helpful, and solves issues efficiently. Overall, it’s a very effective solution for managing payments, and I’d definitely recommend it.
25 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thanks for your support! We’re really glad to hear that you find HitPay straightforward and easy to use.
Our customer support team is always here to help if you need any assistance! :)
The app is quite intuitive in the sense…
The app is quite intuitive in the sense what i need for both in-person and online orders can be done under one roof. My sales has also picked up ever since customers can choose their preferred payment. CS is also top tier as they would address my concern and guide me step by step. Will recommend to other small biz too!
23 april 2026
Antwoord van HitPay
Thank you for your taking your time to share your review! We’re really glad to hear that you find the app intuitive and that it’s been able to support your specific needs. It’s especially great to know that offering your customers more payment options has helped boost your sales as that’s exactly what we aim to do.
Our customer support team is always here to help if you need assistance with anything!
Easy and smooth onboarding process
Easy and smooth onboarding process. However, the eKYC verification is not mobile-friendly—the display should be properly optimized to fit the screen.
23 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Kuriee, thank you for your positive feedback! We’re glad to hear that you found the onboarding process easy and smooth.
We also appreciate your thoughts regarding the eKYC verification experience. We’ll take note of this and share it with our team internally, as we’re always working to improve and provide the best possible experience for our users. :)
Nice app and services
23 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thank you for sharing your feedback! We’re glad to hear you’re enjoying the app and our services. :)
Using hitpay has improved our…
Using hitpay has improved our operational efficiency. As an SME, cost and reliability are critical, and they delivered on both. Their customer support team is responsive, and the onboarding process was smooth. We’ve seen measurable improvements in productivity within just a few months.
8 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hey Jerome,
Thanks for your feedback! We’re glad to hear that our platform and team has helped you in running your business. We appreciate your support!
Transitioning from sole prop
I've been with HitPay since 2023. Lately we transitioned to Sdn Bhd and of course that created chaos because a lot administrative and banking shifts. Thank you the compliance team, particularly Tracy, Mel and Via for helping me get things in line. Considering the difficulties we had with certain administrative snags, they finally helped me transition to my new company without disrupting the existing flow of business.
8 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Dr Arvin!
Thank you for your continued trust since 2023 and for sharing your experience.
Glad to hear our team, especially Tracy, Mel, and Via were able to assist you through the transition and keep everything running smoothly. Thank you for your patience and partnership! :)
Easy to use and install
Easy to use and install; it is an all-in-one platform that makes it easy to track our sales and inventory. It is especially useful during pop up events to facilitate fast and easy payments for our customers.
3 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thank you for sharing your experience!
We’re happy to hear that you find the platform easy to use and install. :)
Great experience
Easy to integrate. I'm a non coder so it's good for me. Payments are simple, reliable, and everything is easy to manage in one place. It saves us time and lets us focus more on the business.
2 april 2026
Review zonder uitnodiging
Antwoord van HitPay
Thank you for your kind feedback, Alyssa!
We’re glad to hear that you found the platform easy to integrate, especially as a non-coder. :)
Our goal is to make payments simple, reliable, and easy to manage all in one place, so it’s great to know it’s helping you save time and focus more on growing your business!
5 Stars Payments App
We’ve shortlisted a few payment systems available in SG. And we all agreed on choosing Hitpay as our payments solution for our tradeshows. We’ve tried and tested hands-on. And we can tell you, No Regrets. It’s efficient, seamless and hassle-free. We also can tell you, Highly Recommended!
28 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Ghost Guard! Thank you for your kind words. We hope to continue our partnership!
Terrible customer support
Terrible customer support. Deleted my account without informing me before hand.
28 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Shaun,
We’re really sorry to hear about your experience, and we understand how this could have been frustrating.
Your account was removed as part of our routine dormant account review, which is conducted in line with regulatory requirements. Accounts with no transaction activity over an extended period (12 months) are flagged as inactive and may be deactivated accordingly. Prior to this, we did send out an email notification to keep you informed, but we’re sorry if this may have been missed or unclear.
If your primary intention is to use our platform for referrals, we recommend signing up for a partner account instead. This option is specifically designed for referral-based use cases and will not be affected by dormant account reviews, while still allowing you to earn commissions. You can find more details here: https://docs.hitpayapp.com/partner/overview
We’d be happy to assist you further and help you get set up in the most suitable way. Feel free to reach out to us anytime at support@hit-pay.com, and our team will be happy to guide you through the options. :)
Worst Payment Processor
One of the worst payment processor I've worked on.
1. They never specify the right payment methods in their documentation and its been missing you need to contact the support to get what is the right payload for creating transactions.
2. Sandbox fails, they updated to deprecate the webhook url as a payload so we are testing to move on into the new implementation but webhook are not sending.
RE: Update on this
They are quick to resolve the issue on sanbox.
23 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello,
We’re sorry to hear about your experience.
We’d like to share that while we aim to support as many payment methods as possible in our sandbox, some partners may not fully support testing environments. This can result in limitations when using specific payment methods during testing.
We’d really appreciate the opportunity to assist you further and better understand the issues you faced. If you’re open to it, could you share your email with us? Alternatively, you can reach out to us directly at support@hit-pay.com, and our team will be more than happy to help with your integration and any questions you may have.
We’re always here to help and would love to turn this experience around for you.
Antwoord van HitPay
Thank you for sharing your feedback! we’re glad to hear everything else has been going well.
We appreciate your suggestion on payout timing as well, and please know we're continuously working on enhancing our services.
If you need any help, feel free to reach out anytime!
The most complete payment gateway
The most complete payment gateway
Make us easier targeting foreign country
Easy to use
I have recommended many friends to use it
9 maart 2026
Review zonder uitnodiging
Antwoord van HitPay
Hi Min Heng,
We're really glad to hear that you find our platform easy to use and helpful for reaching customers in foreign markets—that’s exactly what we aim to achieve.
It also means a lot to us that you’ve recommended us to your friends. Your trust and advocacy truly motivate us to keep improving and delivering the best experience possible. :)
Highly recommended for payment gateway
Onboarding had some delay but it was under expectation. But the features is undoubtedly top quality. and customer support is superb, especially tracy, via and paul. They even reply to me at midnight and they definitely know what they're doing. Highly recommend using hitpay
3 februari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Solah,
Thank you for your thoughtful review! We are glad to hear you’re enjoying HitPay’s features. We appreciate your patience during onboarding and are glad you had a great experience with our team. :)
Still on Waitlist
Still on Waitlist. It has been over 2 Months and we have been in review with no communication at all.
2 februari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Naeem,
Thanks for your patience, and sorry for the delay. We know you’re eager to get started with HitPay. The waitlist allows us to reach out as we expand availability, and we’ll be in touch as soon as it’s available in your country. :)
friendly and informative!
From the first day of engagement, their representative was very engaging, helpful, friendly and informative. She (Tracy) answered our enquiries excellently and guided us through all the checklists. She even responded to us after office hours. I left out 1 star cos i havent use the system yet. Will come back and review again with 5 star if system is great and easy to use.
29 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello! Thank you so much for the thoughtful review! We’re really glad to hear that our team was able to support you well and make the onboarding experience smooth. 😊
We appreciate your feedback and look forward to hearing your thoughts once you’ve had a chance to use the system! Please also just reach out to us if you need any assistance.
Experience with compliance executive…
Experience with compliance executive April has been very negative with delayed responses and unclear instructions on what she's looking for despite proof of payment and invoice has been provided thrice.
23 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hello Clara,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration this has caused, and we understand how difficult it can be when responses feel delayed or instructions aren’t clear.
We’d like to look into this further and ensure this is properly addressed. Please share your contact details with us, or reach out to support@hit-pay.com. Our team will be glad to look into this and assist further!
Tracy and afgal have been very helpful…
Tracy and afgal have been very helpful in helping me set up an account!
13 januari 2026
Review zonder uitnodiging
Antwoord van HitPay
Hey Tony! Thanks for taking the time to share your experience :)
Glad to hear our team was able to assist you in getting set up smoothly. If you need anything else, we’re always here to help!
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