everyone was extremely nice and helpful. the service at the tills was amazing including pleases and thank yous ; which is highly unlikely nowadays! i was super impressed!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie31 Dale End, The Vault, B4 7LN Birmingham, GB
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Lees wat reviewers zeggen
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... Toon meer
Bedrijf heeft geantwoord
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... Toon meer
Bedrijf heeft geantwoord
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Birmingham Vault
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
31 Dale End, The Vault, B4 7LN, Birmingham, Verenigd Koninkrijk
4,7
Uitstekend
531 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent Customer Service
I went to the Leigh-Anne record signing event. It was very well managed and the staff were great in helping those with mobility issues and disabilities. Staff are always kind and helpful everytime I visit.
21 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Jess,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV the Vault Dale End,Bham
The staff were very helpful,polite,and professional,we were served by,Nathan.Thankyou for a pleasent experience while shopping in HMV the Vault Birmingham.
11 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi Barry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Having tried to purchase locally with…
Having tried to purchase locally with no luck. Great to get this online, despatched quickly. Great service.
20 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
I mainly love having a mooch around the store but, ordering on line is easy as well, good customer service all round.
9 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly staff well organised for…
Very friendly staff well organised for when we came too see Fatboy slim fantastic day
7 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Molotovs live
Great chance to watch a band up close and personal excellent value for money
4 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi Dean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I thought the service was good layout…
I thought the service was good layout of store was good and most of all the molotovs were ace ,sound system and plenty of space to move around .
4 februari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hello Dylan,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
We visited to see and hear…Mika and musicians
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and pleasantly. She pointed out the location in the store and we were able to leave for a drink and return in time to listen to fabulous Mika. A well organised and very enjoyable event. Thank you!
25 januari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great servuce and easy too order first…
Great servuce and easy too order first class delivery would fully recommend
19 januari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi DEAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful
Hmv vault birmingham city centre the staff are very helpful and very friendly
15 januari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hello ZEGERE
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reliable
Used HMV since my teens... Always have what I want , and often throws up a hidden gem.... Love the Sales more to be honest.. Have gotten very pricey over the recent yrs .
17 januari 2026
Antwoord van hmv (UK) - Birmingham Vault
Hi Andrew,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered an out of stock item after…
I ordered an out of stock item after staff in a HMV store helpfully explained that it would be coming back in shortly. After ordering I received updates on progress and it arrived after a couple of weeks, earlier than anticipated. Well packaged (vinyl).
29 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Steph
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Entertainment Retailer
Huge HMV store vast amount of stock to choose from !
Needs some heating
24 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Andrea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful with everything I needed.
I needed some special items for a special person from Christmas.They were so helpful to have get the size.Is that I needed and the dvd and cd that are needed
20 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Positive Signing Experience
This was the first signing I genuinely enjoyed. We had enough time to talk to the singer, no one was rushing us, and we were able to take photos comfortably. All signings should follow this format. The experience with Jessie J was excellent.
29 november 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The service was good and the delivery…
The service was good and the delivery time for the item ordered exceeded my expectations in the busy run up to Christmas.
12 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Cassius
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering straightforward
Ordering straightforward. Well informed regarding dispatch and delivery. Safely received. Thank you.oi
4 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Kay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered 2 cds together ,1 has arrived…
Ordered 2 cds together ,1 has arrived but still waiting for the other. Pointless ringing the store in Birmingham,even have to pay 7pence per minute and your phone providers charge as well after 3 attempts of calling no one bothers to answer.
6 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello,
Thanks for leaving us a review. We're really sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible. You may also choose to call the customer service team directly rather than the store by calling 0333 3234 754.
We’ll then take a look and get back to you as soon as possible.
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