everyone was extremely nice and helpful. the service at the tills was amazing including pleases and thank yous ; which is highly unlikely nowadays! i was super impressed!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie31 Dale End, The Vault, B4 7LN Birmingham, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... Toon meer
Bedrijf heeft geantwoord
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... Toon meer
Bedrijf heeft geantwoord
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Birmingham Vault
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
31 Dale End, The Vault, B4 7LN, Birmingham, Verenigd Koninkrijk
4,7
Uitstekend
531 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van hmv (UK) - Birmingham Vault
Hi Bex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great Venue
Great Venue
Love how you have artists performing and doing meet and greet
29 november 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Meeting Jessie J for cd signing
Staff were friendly and helpful.
Given how long people had been waiting in the queue. It would been fairer to have allowed alternate movement from the two respective queues.That is , a person from the special needs queue, alternating with a person from the main queue.
1 december 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Ray
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and we are pleased to hear you enjoyed the event.
This is a new store HMV in Birmingham
This is a new store HMV in Birmingham. I like the staff here better than the Bull Ring (I think more friendly) and I go here instead of the Bullring. New store design in my opinion is better than Birmingham Bullring. Recommeded to visit.
9 maart 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Patrick,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to find vinyl
Easy to find vinyl. site is easy to navigate. Prompt delivery.
4 stars because I made an error in one of my selections and tried to organise a direct swap via a note enclosed with my return.
This didn’t happen. I just received a refund. however this did come within the time specified in the returns portal
8 november 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Lynda
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Quick service really happy with my…
Quick service really happy with my order should of joined hmv online sooner definitely ordering again on there.
9 november 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
KT Tunstall’s 20year debut re-release of eye to the telescope ,,signing and performance
First time at this hmv venue for this event,,it was good meeting up with friends that had travelled far and wide to see KT Tunstall play ,,it was nice to be able to stay in the record store while she sound checked too ,,I think what was nice was at the end of the gig we had the artwork signing which was made especially great as I believe it was manager of the store that was individually taking our phones off us to take photos of ourselves meeting KT ,,that was a very nice thing for him to do due to the volume of fans waiting to meet her ,,it’s always good to have some nice photos as a keepsake to add to the memories of the day ,,I’m definitely gonna keep my eye open anymore of my fave artists doing signing /instore gigs at this venue ,,it was a very special day for sure ,,”keep on rockin ‘🎸hmv ,many thanks Julian Ford
29 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Julian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really lovely experience and the event…
Really lovely experience and the event was well organised, easy to access and fun!
5 november 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Days
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
KT Tunstall
As part of a bundle, I got the new KT Tunstall CDs and a ticket to see her perform at HMV Vault. It was an amazing night - fantastic to experience a small venue where I was so close to the stage. KT and Andy were brilliant and afterwards I got to meet and chat with KT. What an amazing experience, thank you HMV Vault, and KT!!!
30 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Jo
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great in store gig at hmv Vault Birmingham
Fantastic in store gig from the brilliant KT Tunstall with Andy Burrows.
Superbly organised by hmv Vault Birmingham and their staff and security.
29 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Peter
Thank you for leaving a 5-star review regarding one of our recent hmv live events! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
KT Tunstall at HMV Vault, amazing
Went to see KT Tunstall at HMV Vault in Birmingham. Super impressed with the experience from getting tickets to seeing the show. 10/10
29 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Customer
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great store! Album launch live set + signing
I went to an album launch, gig and signing for KT Tunstall at the HMV Vault in Birmingham. It was absolutely brilliant! Really well organized, a fantastic event, and all the HMV staff were fantastic, especially the amazing guy taking photos of everyone when we were getting our artwork signed. I made a note to go back there another time and have a proper look around at all the vinyl! I love the life-size Chewbacca too!
30 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Bella
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store for the event. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Had what I wanted delivered on time and…
Had what I wanted delivered on time and kept me informed about any delays .
27 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Jason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and amazing shipping
21 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Diego
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi REHAAN
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Birmingham Vault store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
First class service
First class service
Came before the due date kept updating me on delivery.
18 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Anita
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Drive 4k brilliant reprduction in 4k
Nrilliant store stock every thing dvds vynal rvery thg for music lovers my speciality is movies soundtrack cds
13 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Mr Parry,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Well organiser
Well organiser. The event was lovely. Was given lots of time to collect autographs and spend time with artist (orbit culture) just wish they could have done one song.
12 oktober 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Melissa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Birmingham Vault
Hello Andrew
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Hats off to HMV The Vault…
Staff at HMV The Vault had set things up well and were very helpful - they did an exceptional job. It was just a shame that Tom Grennan wasn’t as fan friendly - he was a real disappointment
13 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi ruftytuftyrider
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.