everyone was extremely nice and helpful. the service at the tills was amazing including pleases and thank yous ; which is highly unlikely nowadays! i was super impressed!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie31 Dale End, The Vault, B4 7LN Birmingham, GB
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Lees wat reviewers zeggen
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... Toon meer
Bedrijf heeft geantwoord
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... Toon meer
Bedrijf heeft geantwoord
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Birmingham Vault
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
31 Dale End, The Vault, B4 7LN, Birmingham, Verenigd Koninkrijk
4,7
Uitstekend
531 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Brilliant in-store gig from The Divine…
Brilliant in-store gig from The Divine Comedy. Counter staff were extremely helpful and security team were mostly very jovial - appreciated the team taking photographs during the album signing too (some of the team didn’t seem to appreciate how long the gig and signing went on though - I hope they were well rewarded for their overtime! )
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I bought an album and a ticket for the…
I bought an album and a ticket for the signing, I arrived with my son and ona lady told me, one album allows one person to enter. Is this some kind of joke? If I wanted to sign the album and I will come with 2 children, I would need to buy 3 albums, really.
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Tomas
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Well organised event
My purchase and ticket were waiting for me when I arrived. Staff members were very helpful and the organisation of the live event was excellent.
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service, and a good new venue for in store shows.
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful staff
Friendly and helpful staff, well run event.
The carpark next door is a bit pricey but it is next door! There are plenty of others nearby.
Highly recommended.
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Lizzie,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Incredibly privileged for the intimate…
Incredibly privileged for the intimate show and signing by Newton Faulkner
24 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Gareth,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Came to hmv today to meet mimi webb…
Came to hmv today to meet mimi webb with my daughter. The security guy was brilliant. Asked about taking a selfie with her for my daughter. He said she is very chilled and willing to do it. He was very friendly and even had a chat with us. Very professional and daughter loved the experience.
17 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a box set as the price was…
I ordered a box set as the price was comparable with other outlets. Delivery was excellent arriving a day earlier than expected. Very please with the service.
15 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi JBailey,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Came in to The Birningham Vault and was…
Came in to The Birningham Vault and was blown away by the size of the store and how much stock you had in to fulfil music lovers needs.Staff very helpful and everything I needed or wanted was there,definitely be returning to this store because I'm pretty sure they'll be able to meet all my music needs.Chris.B
12 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
live event was great as were in store…
live event was great as were in store staff didnt like that the only option for payment was paypal, as i dont have it and had to get someone to order for me, why can i not just use apple pay or my card
12 september 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Marc
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Antwoord van hmv (UK) - Birmingham Vault
Hi Consumer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good price,quick delivery to chosen store.
Easy to order,item on offer and picked up at local store 48 hrs later.
29 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi terence
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
10 Stars superb service thank you very…
10 Stars superb service thank you very much! And thank you for extra prints ❤️
30 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Mantas
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Birmingham Vault
Hello Tony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Kpop shop goes above and beyond
Went to collect a preorder for a new release and the staff were all really lovely. What sets this place apart for me is the Kpop shop inside. They had an event on for said album I was collecting and it was so wholesome and fun. The vibes of the staff member made it even better with her own person touches which spoke about her knowledge and appreciation of not just the group but kpop as a whole.
22 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Jessica
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service.
Very good service. DVD delivered on time and in good condition. Packaged very well and DVD protected on its journey. No problems whatsoever. I will certainly buy from HMV again and would recommend HMV as a first choice.
17 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very understanding of my…
The staff were very understanding of my disability and were super helpful
13 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Jayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great and spacious.
11 augustus 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Sophie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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