everyone was extremely nice and helpful. the service at the tills was amazing including pleases and thank yous ; which is highly unlikely nowadays! i was super impressed!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie31 Dale End, The Vault, B4 7LN Birmingham, GB
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Lees wat reviewers zeggen
I visited The Vault in Birmingham to see Jayler play. It was easy to order online. Not too many communications from you afterwards, just enough. Collected my vinyl and wristband and thoroughly enjoyed... Toon meer
Bedrijf heeft geantwoord
We visited the store to see and hear MIKA talking about his new music. Checked out the venue early afternoon and were served by Beth who issued wristbands, the CDs and checked our tickets quickly and... Toon meer
Bedrijf heeft geantwoord
Attended the Jack Savoretti event yesterday and although I really enjoyed his performance, I thought the organisation for the signing was poor. Lots of people from right at the back pushed in front an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Birmingham Vault
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
31 Dale End, The Vault, B4 7LN, Birmingham, Verenigd Koninkrijk
4,7
Uitstekend
531 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great experience as usual.
Fantastic, couldn't be happier. I was in to get the 4K Blu-ray for Akira Kurosawa's Throne of Death and it wasn't on the self. Staff were more than happy to check stock for me and retrieve a copy. Thanks.
26 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Kieran
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service!
Kept me informed of when my order would arrive. Picked my order up from store, staff helpful and polite 😀
24 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No Communication
I had tickets for a live & signing that ended up being cancelled. I had no communication from HMV about this, I was only notified from my bank that I was receiving a refund. I tried to call the phone number listed on Google and the call wasn’t answered. With no statement from the artist either, even now I don’t know why it was cancelled (or even if it is cancelled) and if it wasn’t for the random refund and my assumption it was cancelled I would still be going.
16 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hello Oliver,
Thanks for taking the time to leave a review. We were sorry to hear of your disappointment -- please be advised that all attendees were emailed with regards to this cancellation. We do apologise if this was not seen, or if it had been directed to your spam or junk folder instead. Apologies once more for any inconvenience this experience may have caused.
Polite and friendly staff
Polite and friendly staff at the signing we went to and well organised, even if the band have no time management skills and started late, although as fans we already knew this. Lovely to be able to wait inside in the cool building on one of the hottest days of the year.
14 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi DA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My experience is by meeting dearALICE…
My experience is by meeting dearALICE and the staff was very helpful
15 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Chloe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Box was damaged the plastic wrap was…
Box was damaged the plastic wrap was open and the discs where loose
4 juli 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi John
Thanks for leaving us a review. We're sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwoord van hmv (UK) - Birmingham Vault
Hi robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying made easy/delivery great time…
Buying made easy/delivery great time wise .Films all perfect.
26 juni 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Steven
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Birmingham Vault
Hi GraemeTowers
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pleased with the service
Pleased with the service. Item arrived on time in the store for me to collect
24 juni 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Vijay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Carol
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Staff were immediately helpful and…
Staff were immediately helpful and informative and very friendly
17 juni 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As usual everything was good
As usual everything was good, simple ordering, excellent service brilliant delivery
9 juni 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Dean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great company that went out of the way
Great company that went out of the way. And above and beyond.to get hold of a copy of Blondie against the odds 11Lp BOXSET which is discontinued and they managed to source a copy for me.kept to there motto we deliver.
23 mei 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Kevin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service!
Excellent service! My husband injured his leg and was on crutches and you made it possible for him to still attend the Bury Tomorrow meet and greet. You arranged a chair and made him very welcome. They had a great night thanks to your last minute help. Xx
18 mei 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Sonia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Roy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Birmingham Vault
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
got my pink pantheress signing cd was…
got my pink pantheress signing cd was so great smooth process and signing sooo cool!
12 mei 2025
Antwoord van hmv (UK) - Birmingham Vault
Hi Christel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Birmingham Vault
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
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