The customer service was brilliant and I found them very helpful when I was looking for a certain CD, it wasn't in store but then I was told It could be ordered. The CD arrived within a few days
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 12, The Lanes, CA3 8NT Carlisle, GB
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Lees wat reviewers zeggen
Fantastic branch lots of items in store. Fantastic friendly and helpful staff found items for us as its a large store Will definitely go again
Bedrijf heeft geantwoord
I’ve had brilliant experiences with the Carlisle HMV, both in store and with Funko Pop pre-orders. The staff are always welcoming, helpful, and really know their stuff. Every time I’ve visited,... Toon meer
Bedrijf heeft geantwoord
Knowledge from the staff was amazing. Genuine interest in my love for music. Had conversation about how music of all genres can stir up memories especially of your teenage years. Ten out of ten.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Carlisle
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 12, The Lanes, CA3 8NT, Carlisle, Verenigd Koninkrijk
4,8
Uitstekend
142 reviews
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Staff very helpful
Staff very helpful. Good selection of dvds, cds, vinyl and merchandise.
18 december 2023
Antwoord van hmv (UK) - Carlisle
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivered on time & information…
Delivered on time & information provided was adequate & correct
16 december 2023
Antwoord van hmv (UK) - Carlisle
Hi Jon
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered in local store (Carlisle)…
Ordered in local store (Carlisle) helpful and friendly staff in store. Quick delivery of in stock item, still awaiting delivery of preorder which I have been notified will be despatched to me on the issue date. Great will get for Christmas.
14 december 2023
Antwoord van hmv (UK) - Carlisle
Hi Mrs Cowing
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast delivery
It was easy to navigate the site to find what I was looking for and it clearly stated what was in stock. Very fast dispatch and delivery of my order
14 december 2023
Antwoord van hmv (UK) - Carlisle
Hi Emily
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
8 december 2023
Antwoord van hmv (UK) - Carlisle
Hi Haydn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Carlisle
Hello Stevie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Friendly staff..very helpful..the order…
Friendly staff..very helpful..the order only took a couple of days to arrive..good service
6 december 2023
Antwoord van hmv (UK) - Carlisle
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Carlisle has some great products but bad placement
Carlisle has some great products for sale but with the sheer amount of things displayed pretty poorly, it makes for an overwhelming experience. I do understand that Carlisle isn't as big as Newcastle or Glasgow, but there are ways to display items and blocking isle ways, on the floor or balanced in corners isn't one of them. Workington is a good example because I've never had issues in there. Same with Whitehaven. I'm neurodivergent so it makes for an overwhelming experience when you walk into a shop and everything is everywhere, also, I have a toddler in a pram and with the sheer amount of things filling the isles, it's almost impossible to manoeuvre down. I was walking out backwards from places as I couldn't move the pram well, knocking over items by accident because they were just balanced in the way with no thought or care as to where they go.
There are ways to display things in smaller shops, but cluttering up isles and making it into an obstacle course isn't one of them. A wheelchair user would have a very difficult time trying to get around the store
4 december 2023
Review zonder uitnodiging
Antwoord van hmv (UK) - Carlisle
Hi Katie
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Friendly service in store
Friendly service in store, quick delivery, item as described.
1 december 2023
Antwoord van hmv (UK) - Carlisle
Hello Shaun
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Carlisle
Hi Scott
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and accurate collection from…
Quick and accurate collection from Carlisle Store.
12 november 2023
Antwoord van hmv (UK) - Carlisle
Hi Susan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Carlisle
Hi Theresa
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Carlisle
Hello Carolyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
No problem getting what I was looking…
No problem getting what I was looking for.
Allowed to pay in instalments.
No issues collecting delivery from local store.
Excellent service as usual, thank you!
15 oktober 2023
Antwoord van hmv (UK) - Carlisle
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and collect in store
Easy to order and collect in store. Vinyl was available to collect on release day as expected.
29 augustus 2023
Antwoord van hmv (UK) - Carlisle
Hi Delboy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still waiting to get the cd as nothing…
Still waiting to get the cd as nothing been emailed for the store to collextb
22 augustus 2023
Antwoord van hmv (UK) - Carlisle
Hi alison
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
We still have not received our order…
We still have not received our order yet, even though we had a message to say it had been dispatched weeks ago 😱
22 augustus 2023
Antwoord van hmv (UK) - Carlisle
Hi Bryan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Best wishes
Great service by Russ
Great service by Russ. Helped me find exactly what I was after. Thanks
13 juli 2023
Antwoord van hmv (UK) - Carlisle
Hello Jim
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Antwoord van hmv (UK) - Carlisle
Hello Daniel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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