Hi. Was informed all the way. Up onto delivery. Parcel delivered no problems. HMV staff in Liverpool are all lovely. Tku
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, Williamson Square, L1 1EJ Liverpool, GB
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Lees wat reviewers zeggen
I made an online order of a box set. When I went to pick it up from the shop the person behind the counter asked "Is it a vinyl or a CD?". Slightly confusing because, I hadn't ordered "Vinyl" the... Toon meer
Bedrijf heeft geantwoord
The guy behind the desk took the whole time to understand my accent (English is not my first language) explained everything so perfectly step by step about vinyls and sort out my order even though the... Toon meer
Bedrijf heeft geantwoord
110-OUT 10 NEVER HAD ANY NEGATIVE PROBLEMS EVERY MEMBER OF STAFF ALLWAYS HELPFULL & LOT OF OTHER RETAILERS COULD LEARN FROM THIS SHOP & I CAN SEE HOW THE H.M.V BRAND HAS TURNED IT AROUND ITS JUST A SH... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Liverpool
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 1, Williamson Square, L1 1EJ, Liverpool, Verenigd Koninkrijk
4,8
Uitstekend
691 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Love my new vinyl purchases
Love my new vinyl purchases. 2 albums arrived damaged, exchange process was quick and simple and the replacement albums were reserved for me at Liverpool HMV store. The staff in store were excellent and the process in store was every bit as quick.
12 januari 2026
Antwoord van hmv (UK) - Liverpool
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service from start to finish.
24 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect service even at short notice just before Christmas
Brilliant service even though I only ordered right before Christmas the service I received was outstanding
10 januari 2026
Antwoord van hmv (UK) - Liverpool
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Liverpool
Hello Carla,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a dvd from the store in…
I ordered a dvd from the store in liverpool and from start to finish , it was very efficient.
5 januari 2026
Antwoord van hmv (UK) - Liverpool
Hi Raphael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent staff
Excellent staff. First time Ihad ordered in store. Staff friendly helpful and reassuring. I was worried it wouldn't arrive in time. But it did
17 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Maureen,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent customer service from David
Excellent customer service from David. Treated me very well as I am visually impaired.
13 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Joanne,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are pleasant and helpful
Staff are pleasant and helpful. I buy mainly CDs and would like to see a wider range of country/Americana made available in store.
4 januari 2026
Antwoord van hmv (UK) - Liverpool
Hello Dorothy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Went in to order a dvd and mug
Went in to order a dvd and mug. The experience I received was great. The staff were really helpful . They ordered everything I wanted online. And where helpfull with all the delivery details.
6 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Ann
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Liverpool
Hi Anne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery and good price
20 december 2025
Antwoord van hmv (UK) - Liverpool
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Liverpool
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Liverpool
Hi christopher
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The customer service is next to none
The customer service is next to none, amazing , friendly,
24 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Mad
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ritz Standards ⭐️⭐️⭐️⭐️
Patient, professional, but took time out & interest to research my subjects & explain process- all with good humour- Ritz Service 🌟 🌟 🌟 🌟🌟
18 december 2025
Antwoord van hmv (UK) - Liverpool
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No complaints
No complaints
Staff in the Williamson Sq store in Liverpool were ever so helpful and went out of their way to help me find what I needed.
21 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Lmacc
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Liverpool store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Kind & Amazing Staff
Staff were amazing !! Not very often found
I couldnt locate what i wanted the gift i was buying was for my nephew who has Aspergers & i needed to meet his expectation of the gift Young lady was extremly patient & found what i needed ordered it and was delivered in a day or two
Id also been looking for Vinyl records for ny husband again staff went above & beyond found all 6 for me i was so grateful to them all Thanks 😊😁
10 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Fiona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and super deals when…
Great service and super deals when purchasing multiple vinyl. Can't fault.
14 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Stephen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant service
The website is easy to navigate, and I was kept in the loop regarding arrival of my purchase. It arrived in good condition and in good time. Many thanks for your help.
14 december 2025
Antwoord van hmv (UK) - Liverpool
Hi Barbara
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Liverpool
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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