I visit HMV in Newbury fairly frequently and more often than not pick something up physical media-wise in-store or place an order for collection. The staff are always friendly and helpful, and on this... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Lees wat reviewers zeggen
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Toon meer
Bedrijf heeft geantwoord
Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Toon meer
Bedrijf heeft geantwoord
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Newbury
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Verenigd Koninkrijk
4,9
Uitstekend
133 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Friendly helpful enthusiastic staff
Friendly helpful enthusiastic staff. Hmv is one of the few shops left where us older generation types can browse and purchase in a cool shop environment. The helpful staff made the visit to the Newbury branch a pleasure. Salute👍
6 januari 2025
Antwoord van hmv (UK) - Newbury
Hi Mr Jones
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a cd online and collected for…
I ordered a cd online and collected for free from Newbury store. Very good service.
5 januari 2025
Antwoord van hmv (UK) - Newbury
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Speedy delivery to store and very…
Speedy delivery to store and very helpful kind staff
16 december 2024
Antwoord van hmv (UK) - Newbury
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service.
Excellent customer service.
Looking for item not in stock. Staff arranged for click and collected.
9 december 2024
Antwoord van hmv (UK) - Newbury
Hi Alexis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly efficient service
27 november 2024
Antwoord van hmv (UK) - Newbury
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 factors
2 factors. Excellent discount on requested xmas presents and ease & security of store collection facility.
19 november 2024
Antwoord van hmv (UK) - Newbury
Hi Keith,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the Newbury branch of HMV…
The staff at the Newbury branch of HMV are really easy to talk to and spent a lot of time ordering this last item really do enjoy visiting this store
14 september 2024
Antwoord van hmv (UK) - Newbury
Thanks for the 5 stars and kind words about hmv Newbury Mark!
Helpful and informative staff
Helpful and informative staff; quick delivery of the item I ordered.
4 september 2024
Antwoord van hmv (UK) - Newbury
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found exactly what I was after
Found exactly what I was after, plus I purchased an instore bargain offer.
Staff were very friendly and helpful.
29 juli 2024
Antwoord van hmv (UK) - Newbury
Hi GRANT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality Service
Served by friendly and knowledgeable staff. My order came within a couple of days and the whole experience was extremely good. Great communication and customer service.
29 juli 2024
Antwoord van hmv (UK) - Newbury
Hi Anita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Newbury
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Newbury
Hello Stephen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Easy to order and reliable service.
Order easy to place. I was kept well informed of the status up to and including ready for collection. Nice staff at my local HMV store.
20 juli 2024
Antwoord van hmv (UK) - Newbury
Hello Garry
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Knowledgable friendly staff
Knowledgable friendly staff. CD delivered to store in 48 hours as promised.
12 juli 2024
Antwoord van hmv (UK) - Newbury
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Newbury
Hi Graeme
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from knowledgeable staff
12 april 2024
Antwoord van hmv (UK) - Newbury
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect a non-store stocked…
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option.
My local branch doesn't have the range of CD's I like so I have to get items from the webstore as there is more choice. The store has better selection on vinyl than on CD, and I prefer CD's for their convenience and sound quality.
2 april 2024
Antwoord van hmv (UK) - Newbury
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Newbury
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We were given the wrong item which we…
We were given the wrong item which we had ordered. Another item we bought in store had a security tag which wasn't visible until the item was completely opened.
The broken case was replaced
The wrong item had the same surname as ours.
14 maart 2024
Antwoord van hmv (UK) - Newbury
Hello Penny
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Excellent item fast delivery
8 maart 2024
Antwoord van hmv (UK) - Newbury
Hi Margaret
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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