Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie363 Oxford Street, W1C 2JW London, England, GB
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Lees wat reviewers zeggen
Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... Toon meer
Bedrijf heeft geantwoord
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... Toon meer
Bedrijf heeft geantwoord
The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Oxford Street
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
363 Oxford Street, W1C 2JW, London, England, Verenigd Koninkrijk
4,6
Uitstekend
893 reviews
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Antwoord van hmv (UK) - Oxford Street
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Oxford Street
Hi Ray,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice young man took my order.my order…
Nice young man took my order.my order arrived on time and was well packaged.
23 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Marc,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Oxford Street
Hi David
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy click & collect from store
Easy click & collect from store, with shared updates of dispatch and arrival at store.
19 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hello Mr Bassett
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff/email notifications
The staff are always excellent.
Also, when I order (in store) I receive confirmations of release dates and delayed releases (due to distributors pushing back releases).
So I always know what's happening with my order(s).
I'd highly recommend HMV, especially if you like to browse in store like I do.
Excellent service.
17 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi ade
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Oxford Street
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Click and collect
Click and collect, staff were very helpful and polite, quick service well done!
12 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Zoe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and a swift…
Great customer service and a swift delivery of the product I ordered.
18 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Donkey Kong Bananza
I bought a game from HMV a few weeks ago for my brother’s birthday. Although it was out of stock, the staff member explained everything clearly and assured me it would be delivered by Tuesday if I ordered in-store. He was very patient, and my order arrived exactly as promised. Thank you for the excellent service! I can’t remember his name, but I think he had long, mid-length curly hair. He was amazing!
31 mei 2026
Antwoord van hmv (UK) - Oxford Street
Hi Sherry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Disabled assistance was spot on
Disabled assistance was spot on, security and hmv staff couldn't of done anymore to help me from start to finish. Thank you so much hmv Oxford Street for making it possible for me to attend to meet my idol x
15 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Holly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Attended a signing event
Attended a signing event, very well organised and staff were very helpful
15 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No tracking for guest check out
For guest check out . You just get an email saying it dispatched and that's it .. no tracking available through royal mail . So your just left waiting . I don't want to sign up just to track my package so it would be so helpful if tracking was available to those who pick guest check out . Thank you
15 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused.
You should receive a tracking number on the dispatch email, Please contact us at website.service@hmv.co.uk so we can assist you further.
We didn’t wait too long
We didn’t wait too long. It was a good experience. It was really nice to meet Taylor we also shopped around afterwards and had a great experience in all would recommend
15 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Oxford Street
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service and expert advice.
Excellent customer service and expert advice from the store manager, who helped me choose the perfect CD album. As always, a great shopping experience. I will definitely be back for more CDs in the future.
16 mei 2026
Antwoord van hmv (UK) - Oxford Street
Hi Marcin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good thanks
12 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hello Martin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Pre-Order PS5 007 First Light
Pre-Order PS5 007 First Light, Great service got it by the day of release.
2 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Jefferson
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Really helpful staff
Really helpful staff. I was assisted by Angelina, as I was looking for a particular vinyl sleeve. She was patient as she was looking for the item that I really wanted, and even offered something that will complement my purchase. Thank you so much!
4 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service.
Good customer service whenever I have visited this store on event days. My latest event Jeff Goldblum on 6 June.
4 juni 2026
Antwoord van hmv (UK) - Oxford Street
Hi Mohammed
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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