hmv (UK) - Oxford Street Reviews 

HMV online is usually pretty good.

I went to your store in person at Oxford street and had to wait forever to be served because one of the sales assistants downstairs was blowing up a balloon instead of serving me on the till. After a while, he asked me if I was waiting to which I replied I had been waiting some time.

Poor customer service; not even an apology made for the wait. I have deducted a star for this.

The lady we dealt with couldn't have been more helpful and provided great customer service. We were looking for something specific which needed to be ordered. The till malfunctioned, but she stayed calm and helpful throughout. Unfortunately, I didn't get her name but she is a credit to HMV.

I went to the HMV Oxford Street’s Spider-Man fan event today, after queueing for over two hours, I watched two white customers—including one who had been standing behind me in the queue—be allowed into what staff described as a “photo activity”, while I was singled out, stopped, and told very firmly that I was not allowed to participate. As a person of colour, I left feeling I had been treated differently because of my race.
When I demanded an explanation from the manager, he refused to listen. Instead, he dramatically shouted, “Don’t touch me!” after I accidentally brushed his arm while gesturing during the conversation. It felt like he was more interested in escalating the situation than resolving a legitimate customer complaint.
To make matters worse, one member of staff openly told me that staff could say whatever they wanted to customers and that customers simply had to accept it. I’ve genuinely never encountered such an arrogant and disrespectful attitude towards customers.
The entire Spider-Man event was incredibly poorly organised. Thousands of people queued in the street for hours, only to leave without seeing or receiving anything because of the terrible crowd management. It felt less like a fan event and more like a marketing exercise designed to generate publicity and sales, with little regard for the people who had waited for hours.
If your idea of customer service is using a hugely popular IP to attract crowds, creating chaos, treating customers with contempt, and making people leave feeling discriminated against, then this is the place for…………

Excellent service and an atmosphere perfect for browsing

My daughter and 2 friends attended the Spiderman event today 23/7/26 arriving at 6am. Only few in front of them. When sraff were handing out limited wristbands for being able to get a goodie bag they past my daughter and her 2 friends so one of them asked if they could have wristband as they passed to carry on giving them out to the staff was very rude Absolutely disgusted . All 3 are neurodiverse and massive fans and made the effort and we're enough early as they wanted to get a wristband.

Very easy to order online - arrived at store within a couple of days - kept up to date throughout. Collection process was simplicity itself

Wicked album thanks for ordering it in for me

Great value and service

Was helped by members of staff to order a vinyl that was not in store, given the option for the offer, and served very quickly.
The item was delivered super quickly as well

The order was carefully allocated to my address, the item securely packaged and delivered safely in only just two days from purchasing 10/10

My order was received in the timescales promised and I was able to pick up in store, the staff there were efficient, helpful and courteous.

Tout s est très bien passé

Great service in the shop, prompt delivery and happy with the product

Good Customer Care. The assistant was very helpful. Convenient click and collect service.

Siempre que voy a Londres, desde la primera vez que pisé la ciudad y la descubrí, me paso por HMV para ver qué joyas y ofertonas encuentro. Esta vez iba hasta con una lista de discos para buscar y como uno de ellos no lo tenían allí, la dependienta me lo pidió y me explicó que seguro que llegaba a tiempo antes de que me marchara de la ciudad, como así pasó, pero que no me preocupara que si no era así me devolverían el dinero al echarlo para atrás.

El personal es muy amable, la tienda enorme, limpia y ordenada y está en una zona estupenda (Oxford Street). Recomendable para discos, películas, libros y todo tipo de merchandising.

perfect. everything was clear. staff were very helpful

Easy to order on the HMV website. Choice to have my UHD Blu ray, either delivered or collect from store, chose to have it delivered to my local store. Was informed when it arrived at the store, collected that day.

Collected promptly, friendly staff, very organised

It was almost perfect. Only thing that i didn't like was everything was payments and package was individually sent and taken. I can understand packages being sent indiviually due to weight and size. But couldn't payments been done as one. Maybe choice could be offered before customer agrees sale. To have payments done in one or separately. Just a thought.