Homeavdirect Reviews 

Incredible customer service for a small mistake, rectified immediately. I ordered a Sonos Soundbeam and it arrived in the wrong colour. I'm not one to rant, so I asked for advice via the contact the supplier button on Amazon and within 1 hour, I received a call from Will, apologising for the error and organising a next day delivery of the correct colour, whilst simultaneously collecting the wrong one. That was yesterday morning at 11.30. Today, within 24 hours, the correct one arrived, the problem was solved with incredible speed, absolute professionalism and polite and cheerful service. I'm literally flabbergasted, as anyone can supply a product, but when things go wrong, that's when the real businesses step forward and take responsibility this way. Sincere thanks to Will for his cheerful management of the problem and to the owners and management of Home AV Direct, as this is the right way of running an operation.

I have bought Astell & Kern SR25 from this company via Amazon. Of course, I went to their website before making a decision. It says clearly that the warranty is 2 years, and that was a major factor in my decision to go for it. But when this device has got some issue, then I have found out that it's not true for what they have advertised on their website. They just said that it was a mistake and about to amend the information. I captured the screen of their website but still insist not to do as their promise. It's not a professional at all.

I ordered my new system, only to find out I'd ordered amp only, no speakers....not very good without.
I asked the question and was looked after by Viraj. Not only did Viraj answer promptly, I was offered suggestions for speakers to complete. When I cheekily asked for a price match to the price of the system I should have ordered, Viraj set it up for me.
what an absolute star. Customer service like this is not found everywhere. I know where I will go for any AV kit I need in the future. I will also make sure my friends and family know of the amazing service I received.

Ordered Bose Quiet Comfort Earbuds which arrived in a couple of days. Well packaged and shipped via DPD which allowed tracking. Would certainly recommend using them again.

Great customer service from Will at Homeavdirect.

Had major issues with my Pro-Ject turntable that would not resolve.

I had to request a return and this was dealt with very efficiently and resolved to my satisfaction.

Highly recommended.

Swiftly delivered and well packaged.

Bought headphones, they broke within a few months. Had to return them at my expense even though within warranty. Have been dealt with with nothing but benign neglect, no resolution of a refund or replacement. Simply hide behind excuses without solving the customers problem.

Phoned to see if the Q Acoustics Concept 40 Speakers I wanted were in stock in black. After a short pleasant chat, I ordered them via the website, paid with my Paypal account and I had them by lunchtime the next day!! Outstanding! Well done!

Good service, good product, thanks! Andy

WE RECEIVED THE ORDER THE FOLLOWING DAY AS PROMISED AND IT HAS WORKED SATISFACTORILY EVER SINCE

Trustworthy, excellent value, recommended

Ordered Tuesday, delivery Wednesday. Kept informed fully informed throughout via text and email.

Quick response to a couple of email queries I submitted.

Home AV Direct - I ordered, it arrived, I am happy. The commercial equivalent of
“Veni, vidi, vici!!!”
Thank you Home AV Direct for a transaction well done!!

I had previously ordered some nuraphones from nura and they spent over a week not dispatching them. After contacting them numerous times to be told different answers I received a refund. That was when I saw the price for homeavdirect.co.uk it was about £70 cheaper than what I was going to pay from the actual manufacturer. I received them the next day with the free next day shipping . This is the first review I have ever left for anything and it may even be my last but to be honest I feel homeavdirect have done me a service and I should return the favour.

Great price searched most retailers and these guys couldnt be beaten on price,the item was out of stock but kept me informed every step of the way

Great service and help. Ordered 3 p.m. and arrived 24 hours later.

Awful service we got a denon amplifier and the item was someone else’s return or a store model. When we tried to turn it on it wouldn’t even do that. They accepted the return and now it’s been sent back to them they won’t refund me. They stated 14 days by law to refund me it’s now been 18 and they won’t respond to calls or texts. Have to open a claim with PayPal. Go elsewhere many other places you can trust over this joke of a company. SHOCKING

Phoned for advice on which home theatre system to purchase. Received good personal advice and ordered home theatre system and speakers. Arrived 8 o'clock next morning. Couldn't have been more pleased. I called again for support advice and once more received top class assistance. Ordered new speaker stands and despite a small glitch by dpd this company sorted any problem immediately. First class company to deal with. I would reccomend unreservedly. Service doesn't get better than this.