Homeavdirect Reviews 

DO NOT GO THERE! Given these unprecedented times of Covid - Isolation - Lockdowns - Staff Sickness and Delivery Companies inundated with delivering - isolating packages before opening etc...I like so many others started to get organised in November for Xmas assisting businesses with purchases and easing the stress of staff by buying early as unable to foresee ahead. UNBELIEVABLY THIS COMPANY has refused to accept a ( Bose ) Xmas gift return as it falls out of there 14 day return period!!!! The customer service is appalling!!! Totally Unacceptable to behave this way!!! HIGHLY suggest you support other companies whom want to stay afloat and excel with customer service..GIVEN OUR ENVIRONMENT TODAY and the passed 10 months this company blatantly steals from you without a conscience. Contacted Bose directly whom sincerely apologised for Home Directs Service and took responsibility of retrieving item and reimbursing me.

Had an issue with product, not damaged or not working just a basic set up issue which Viraj took time to contact the manufacturer and get the information to correct the issue. Would not hesitate to use again, very pleased.

I ordered a Bose Bass Module 700. On opening the box, I found the glass top of the unit to be damaged. I contacted the company, but instead of agreeing to replace the unit, I was accused of damaging it myself. I ended up having to contact Bose directly, who arranged pick-up and replacement of the product themselves. Unacceptable customer service and in particular accusatory behaviour by their employees.

Great customer service. I was shipped the wrong colour product, they quickly arranged for a pickup of the wrongly shipped device and a right coloured replacement. Thank you!

Ordered Sonos Beam and Sub on Saturday afternoon. Arrived Monday evening. Great products and great service. Delighted.

Very quick service considering the circumstances, no issues at all with the product and communication was very prompt throughout, thanks!

Great company amazingly fast shipping.Very quick replies to email.

Item arrived the next day, no damage, an easy and painless purchase.

Excellent Service. Ordered mid-afternoon, delivered the next day.

Superb service and competitively priced!
Cheaper than Amazon and personal service. Vee was so helpful and efficient.
There was an issue with part of the order, which was rectified with no quibble within 24 hours.
If you want any form of AV equipment these are the people to use!

Great advice, prompt delivery! Wouldn't hesitate ordering again..

Great price , great product , really nice delivery person

Easy ordering process and prompt delivery. Got a great deal on some Mission LX-1 speakers. Overall an excellent purchasing experience. Highly recommended.

Excellent service and a great price. Very pleased with product.

very fast delivery and was kept informed regular,would use again and the q acoustic stands where as expected,very smart and packaging was ok but not great all in all good service.

There was a week delay after ordering from Home AV Direct, so i called them. they said they were waiting for stock or the colour item i ordered. they said they had other colours in stock if i didnt want to wait. I changed to the stock coloured item and it was delived the next day!

Good website, smooth ordering, item in stock (how about that?!), prompt dispatch, excellent packaging. What would there be not to like?

Great communication and dispatched items straightaway.

After an initial minor hiccup, the pair of white speaker stands for my Concept 20 speakers were delivered 15 min into the 1-h delivery slot. I was most impressed by the delivery information sent to me by DPD. The stands are superb, and were easy to assemble.