I ordered a new kitchen from the Broadstairs branch. Liam was very helpful and knowledgeable (and patience) in helping me design my new kitchen. He also came up with a brilliant idea regarding my wor... Toon meer
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Good selection of product. Store clean, tidy, inviting. Checkout assistant (Claire, 236021) was very rude. For the entire time she was 'serving' me, she talked over my head to a colleague saying som... Toon meer
Bedrijf heeft geantwoord
Professional and friendly. We didn't know where to start with a new kitchen design, but the designer in store helped us make the best choice for us. He took some time getting to know us and listene... Toon meer
Ordered online houseplant compost. When I picked it up. Wasnt the correct version, a cheaper version. If I hadnt had checked the online price, wouldve lost £5 in difference. The staff should really ch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Homebase - Broadstairs
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Westwood Gateway Retail Park,, CT10 2PU, Broadstairs, Kent, Verenigd Koninkrijk
- 0345 640 7828
4,4
Uitstekend
95 reviews
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Heeft 49% van zijn negatieve reviews beantwoord
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Above and beyond calm and collected excellent service
Lovely customer service today at Westwood cross branch. Having not realised I'd made a mistake doing click and collect. I'm not a techy person and it showed. I ordered the wrong colour storage cubes and while I was struggling to lift the box onto the trolley my more observant mum pointed out that it was white while the rest of my furniture it light oak. While the panic was brewing at what and idiot I am the lovely staff realised something was amiss and showed me I had indeed ordered the wrong but hopefully it can be swapped a check check of stock and a call to a much fitter younger person who worked there to ask for the right box to be found. And in seconds I was out the door with young fella carrying the box like it was nothing ... Went to get in the car and panic part two my receipt! I went back in and my receipt was all ready and waiting one returned changed for the right colour same price no need of more cash and the shops stock all present and correct. I was in a flap and the lady at customer services calm as could be explaining showing me my error and helping me correct it so I went home with the right item
9 januari 2024
Review zonder uitnodiging
Antwoord van Homebase - Broadstairs
Thank you so much for your feedback, we're glad that you are happy with the help given and went home with the correct goods
My experience at homebase was the best Tish was incredibly nice and helpful 😁
My experience at homebase was amazing,Tish on the service desk was exceptionally nice and helpful,he helped me with where to locate my products I needed and found my products with ease,I would definitely visit Homebase again for my future projects and I will keep a look out for Tish he definitely needs a pay rise!
4 januari 2024
Review zonder uitnodiging
Staff shortage?
There was only one lady on the checkout with a queue of at least 10 customers. She did very well but the queue kept growing. More staff required, perhaps.
31 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Broadstairs
Hi Marion,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Great service.
All ready waiting when I arrived.
Member of staff very helpful and pushed the trolley to my car snd unloaded for me .
So so helpful as i had my son in his wheelchair!
29 december 2023
Review zonder uitnodiging
Bathroom installation Homebasd
Liam was very helpful and patient in sorting out our bathroom plan. Very friendly manner. Gave you time to choose what you wanted.
28 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Broadstairs
Hi Deinise,
We’re so pleased you had a great experience in store. Thanks for letting us know 😊
Team Homebase
My husband went to collect 9 glass…
My husband went to collect 9 glass Christmas baubles and none were wrapped in protective paper. He had to get the bin from his car to get them home. Really bad service. Luckily none got broken.
17 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Broadstairs
Hi Lorraine,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
Unhelpful
Sent daughter in for click and collect and assistant couldn't find it. Said it had probably been put back on the shelf as it does after 3 days. My daughter had to explain email clearly said by the 20th and this was the 16th. Assistant still couldn't find and wanted them to go away until my daughter spotted the items on the shelf behind her. Dreadful service.
16 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Broadstairs
Hi Rebecca,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store manager.
Thanks,
Team Homebase
Rather disordered at collection point…
Rather disordered at collection point and not enough staff.
6 december 2023
Antwoord van Homebase - Broadstairs
Hi Marylyn,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
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