Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... Toon meer
Bedrijf heeft geantwoord
Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL Cambridge, GB
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Joe who told me he was the current manager of your Cambridge branches “closing down sale” refused to give me a refund when I found out items in his up to 50% sale could be purchased cheaper on your we... Toon meer
Bedrijf heeft geantwoord
On our visit we encountered a wonderfully helpful staff member called Jack who spent some time demonstrating how a sofa bed worked, a matter of great interest to us. He then led us the cavernous war... Toon meer
We bought a chimenea today that we were very excited to try out. Unfortunately, barely 30 minutes into the fire being on, a through-and-through crack developed in the top half of the chimenea, and... Toon meer
Bedrijf heeft geantwoord
I've been a customer since the Cambridge store opened. It’s in a convenient central location near other businesses and ample parking usually. There’s a good range of products including nice bathroom a... Toon meer
Geschreven door het bedrijf
Geschreven door het bedrijf

Unit 10, Cambridge Retail Park, 254 Newmarket Road, CB5 8JL, Cambridge, Verenigd Koninkrijk
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Quick and friendly, not even a little annoyed that I was there 5 min before closing :) Lovely flowers!
Was Easy to Pick up my box and got help taking it to the car. The young man that helped me was so lovely and helpful
Lovely young man called Zayne helped me lift sand to the car. Couldn’t have been nicer.
Great price and super service from the delivery staff
Great customer service response times they actually took the time to investigate and got back to me v efficiently.
Maya helped us in the Cambridge branch. Very pleased
We went in looking for a new lawnmower.
Found what we were looking for but wanted to ask a couple of questions.
The assistant who we found, his name was Oly, was excellent, knew the answers to our questions, and was very helpful, nothing was to much trouble. He was very polite and gave us an exceptional service it was a pleasure being served by him.
Ordered to collect very easy. Went in store and order was ready and waiting
Very efficient and smooth order and collection… not much more to say
Julie (the Customer Service Assistant) was very nice and helpful, patiently waited for me to find the photo of the compost I wanted to buy! Lovely lady, great service :)
Staff was friendly other than a young guy with long ish brown hair as he seemed more interested in his phone than anyone who asked for help… but a lady named Anita (I think) very friendly and knowledgeable helped me find the right tiles for my kitchen.
Would recommend the store to friends and family because the whole experience was put on a 180
What an awful experience I had with Cambridge Homebase, I ordered an item on 8th. March, and was told it would be delivered on the 18th. March, on the day of delivery I rang the shop to find out what time I could expect delivery,I was then told to ring customer services, who told me to ring Homebase delivery, they did not have my item ready for delivery, so I went back to customer service, who told me they would look into this matter, after waiting 6 hours, I phoned back only to be told that my item was out of stock and would be back in stock until mid May!!!, I then phone the shop to tell them I would be cancelling my order.
My advise to anyone thinking of shopping here is to go anywhere but Homebase, totally useless.

Antwoord van Homebase - Cambridge
Very friendly and so helpful,and a pleasant smile is always good to see , thank you ash top service 256
Catherine & Anita so very helpful. Forst class service
Had everything we needed, plus some bonus plants. Quick, polite and efficient.
Ample parking. Nice layout of store. Speedy service. Good opening hours. Competitive pricing. Wide selection of products.
I was served by Julie at the Cambridge retail park. As I entered I asked for directions for a specific item I was looking for. She knew exactly where it was and gave me very clear and specific directions. I found it immediately. On my way out she served me and remembered having spoken to me and was extremely friendly whilst still dealing with me promptly and professionally. I was most impressed with the customer service.
The whole process was speedy and efficient
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