After waiting about 15 minutes for a member of staff to come to customer services to collect my order it was all fine Chairs are good
Locatie
Wijzig locatiePark Farm Retail Park, Park Farm Road, CT19 5FJ Folkestone, Kent, GB
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Lees wat reviewers zeggen
Absolutely disgusted. I took my mother to this store the other day to help her pick out some new flowers for her garden for the winter months and never in my life have I seen such an appalling, un... Toon meer
Bedrijf heeft geantwoord
Amazing helpful staff in Folkestone Park Farm Store - they allowed me to collect a free storage pallet and even carried it/helped to fit it into my car - all for free. Thank you to Sammy.
Had to purchase some new pieces for my kitchen that I purchased 2 years ago from Homebase. I had damage due to an oven fire. Reece James went above and beyond trying to help me resolve this situation,... Toon meer
Bedrijfsgegevens
Over Homebase - Folkestone
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Park Farm Retail Park, Park Farm Road, CT19 5FJ, Folkestone, Kent, Verenigd Koninkrijk
- 0345 646 3834
4,3
Uitstekend
102 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 46% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Arrogant woman on customer service…
Arrogant woman on customer service till. Gave disgusting looks at my family, unhelpful and ignorant when serving us. She needs to reevaluate working in customer service as she clearly doesn’t want to be there.
15 februari 2024
Review zonder uitnodiging
Antwoord van Homebase - Folkestone
Hi there,
Thank you for taking the time to leave a review, we're sorry that there has been issues with the customer service you received in store. We have highlighted this with store to look into further.
Kind Regards
Team Homebase
Ordered on line pick up very easy
15 februari 2024
Review zonder uitnodiging
Successful end to a long search.
Ordered on line . The only place that had the right size mat for my location. It came on time via
Yodel, and is now in place. I had been searching for such a mat for ages.
9 februari 2024
Brilliant selection of plants
9 februari 2024
Review zonder uitnodiging
A smiling face and a prompt action
A smiling face and a prompt action in getting my order
6 februari 2024
Review zonder uitnodiging
A helpful employee would have been nice…
A helpful employee would have been nice as the one we had acted as though he really didn’t want to be there.
He was curt and offered no suggestion as to the colours we were choosing to mix. We came away wondering if there was an alternative place to go in the future. Come on Folkestone you can do better than that!
6 februari 2024
Review zonder uitnodiging
Antwoord van Homebase - Folkestone
Hi Irene,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Excellent service
Thank you for excellent service with this order. I mistakenly ordered large grey storage cubes which don’t fit into the compact cube I ordered. This was spotted by Anita at the Folkestone store who called me to check. She was absolutely brilliant and while I was driving using hands-free she talked me through the options on storage that would fit the unit and we decided beige/taupe boxes would be best. She reserved the stock for me and on my arrival she processed the exchange while I selected addition shelving so I did not need a refund. I am delighted with my purchases and feel I got a better solution thanks to Anita. Please pass on my thanks to her and let her manager know she’s a star.
27 januari 2024
Great service
Great service, would highly recommend. Staff were very helpful
23 januari 2024
Review zonder uitnodiging
Available for pick up on arrival
Available for pick up on arrival. Staff pleasant and helpful
13 januari 2024
Review zonder uitnodiging
The Janet Hyder
The Janet Hyder, honest, professional, friendly, helpful and makde all experience quick and easy
9 januari 2024
Review zonder uitnodiging
Very quick service and pleased to a…
Very quick service and pleased to a polite colouge to get help with loading product into my car
7 januari 2024
Review zonder uitnodiging
Really friendly staff
Really friendly staff, fast service and helped me to the car without me even needing to ask ... thank you Folkestone
30 december 2023
Review zonder uitnodiging
Very easy to use system
Very easy to use system, the lady that served me was awesome and the product was great. Thank you
29 december 2023
Review zonder uitnodiging
Excellent service
Placed the order late at night, it arrived by 8am the next day and was ready to pick up, excellent service!
28 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Folkestone
Hi Wendy,
Thanks for the great feedback! So pleased to hear you had a quick and speedy experience! Hope to see you again soon 😊
Team Homebase
Antwoord van Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Collected within an hour of ordering
Collected within an hour of ordering. Friendly helpful staff 5*
12 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Folkestone
Hi Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Antwoord van Homebase - Folkestone
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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