I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the you... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieNew Mills Industrial Estate, Leadon Way, HR8 2SR Ledbury, Herefordshire, GB
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Lees wat reviewers zeggen
All staff are friendly and helpful. I would like to express a special thank you to Ben who saw that I was going to be struggling with my purchase. Ben instantly offered assistance loading my trolley... Toon meer
Fast friendly service Ordered mosaic tiles online and was ready for in store collection within minutes. Staff were super efficient and friendly when I collected my tiles . Also love the dog friendly... Toon meer
Easy to order online. Pick up ready and delivered to car quickly. Friendly efficient stsff.
Bedrijfsgegevens
Over Homebase - Ledbury
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
New Mills Industrial Estate, Leadon Way, HR8 2SR, Ledbury, Herefordshire, Verenigd Koninkrijk
- 0345 640 7317
4,8
Uitstekend
85 reviews
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That's what I call good service......
I wanted to Click and Collect on a particular shelf unit at my local Homebase n Ledbury, but the website indicated that none were in stock there - the nearest being in a couple of larger stores 20 miles distant. Got through to Paul (the Ledbury Manager) on the landline for a moan, but he said that they happened to have that very model as a display for cushions. He volunteered to move the cushions elsewhere and put the unit behind the counter for me to collect. Arrived bright and early this morning to do the deal to find - O double joy! - that there was also a 15% discount. Imagine my treble joy when Richard lifted it out to my car. Now that's what I call good service......
27 april 2024
Review zonder uitnodiging
Sue and the Ledbury team!
Sue and the Ledbury team are amazing!
I went to collect my online order and they then helped me find other diy items and answered my questions. Nothing was too much trouble and was done with smiles and good humour. These staff are a credit to you!
27 april 2024
Review zonder uitnodiging
Lovley garden centre really lovely…
Lovley garden centre really lovely staff very helpful
26 april 2024
Review zonder uitnodiging
Quick easy service
15 april 2024
Review zonder uitnodiging
Not impressed
I was served by a man called “Adam” according to my receipt. He had no name tag and no uniform on. He barely said good morning to me I had no eye contact at all. He was more focused on telling the younger member of staff about putting something in the warehouse. I wasn’t impressed with the service and felt if I was a bother being there. Won’t be back to the Ledbury branch in a rush! Seed selection was well stocked and tidy. Service at the counter by this member of staff let the store down.
3 april 2024
Review zonder uitnodiging
Antwoord van Homebase - Ledbury
Hi Elly,
Thank you for your review, we're sorry to hear that the customer service you received is not to the high standards of customer service that we hold ourselves to. We will flag this to the store management teams to pick up with the team.
Kind Regards
Team Homebase
Easy to order online.
Easy to order online. Pick up ready and delivered to car quickly. Friendly efficient stsff.
9 april 2024
Review zonder uitnodiging
Excellent prompt friendly service
9 april 2024
Review zonder uitnodiging
Straightforward
Straight in, click and collect, and straight out. No problem whatsoever.
7 april 2024
Review zonder uitnodiging
Brilliant staff
The staff. So helpful. Even kindly loaded on the car for me
3 april 2024
Review zonder uitnodiging
Well done to the team at Ledbury -sustained good service
The click and collect system at the Ledbury store operates like clockwork. The team there are exceptional in their service courteous, helpful and knowledgeable of their stock
29 maart 2024
Review zonder uitnodiging
Order ready within an hour
Order ready within an hour. The young man who served me was personable and polite
20 maart 2024
Review zonder uitnodiging
Good quick service
15 maart 2024
It’s excellent service products always…
It’s excellent service products always arrive on time or before , if you have a query about anything they alway very helpful
6 maart 2024
Excellent
Excellent. Product was readily available for collection and in store service was a total pleasure. An example of how to service customers in store.
9 maart 2024
Review zonder uitnodiging
…Tiles
Order was ready and delivered in a trolley for us to push out to the car. Helpful staff at the Ledbury branch. Thank you
3 maart 2024
Review zonder uitnodiging
Friendly staff
Friendly staff. Availability of other items to buy while in the store. Offered to help carry the items. Easy to park. No queue.
26 februari 2024
Review zonder uitnodiging
Great service from the male assistant
The gentleman who brought us our order went over and above to help us.
19 februari 2024
Review zonder uitnodiging
Quick and easy
6 februari 2024
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