Mark in the kitchen department at Homebase kitchens helped me choose a most lovely kitchen. He came and measured up within a couple of days and created a design shortly thereafter. I went into the sho... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All went as expected, was delivered with respect with a kind, helpful delivery driver. Lovely chair, would definitely purchase again. Only issue was the box was a little bit damaged but the product in... Toon meer
Ordered item said in stock only to get phone call from Will at Maidenhead store to say only item they had had been sent to other store . He then checked around and eventually found one phoned back and... Toon meer
Booked click and collect. Lady staffing the desk was very overworked and trying to deal with multiple enquiries at once rather than resolving one at a time, which took longer than necessary. Goods we... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Homebase - Maidenhead
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Stafferton Way, SL6 1AY, Maidenhead, Berkshire, Verenigd Koninkrijk
- 0345 640 7811
4,3
Uitstekend
113 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rubbish material it was a pain to set…
Rubbish material it was a pain to set it up i am not recommending at alll
10 februari 2024
Review zonder uitnodiging
Grabbed a bargain on click n collect
Grabbed a bargain on click n collect, but not from my local store. But worth the journey and great service from staff at Homebase Maidenhead.
11 februari 2024
Review zonder uitnodiging
Parts missing!
picked up lamp which was no fuss and very quick but got home. Went to fit the lamp and parts were missing out of the box now have to go back to the store and try and sort it !
5 februari 2024
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Gavin,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management team.
Thanks,
Team Homebase
Collect and pick up
Collect and pick up. Fast service. Item picked and on shelf for staff to get easily
30 januari 2024
Ordered a sale item for click and…
Ordered a sale item for click and collect and I had a text within the hour saying the items were ready for collection. Excellent service.
27 januari 2024
Review zonder uitnodiging
Easy process
Easy to order online and item waiting for me at collection. Great customer service too. Thank you
27 januari 2024
Review zonder uitnodiging
Really helpful when collecting my order.
12 januari 2024
Review zonder uitnodiging
Good service
Prompt, courteous service and helpful when asked questions
7 januari 2024
Review zonder uitnodiging
Not so good this time
Usually our Homebase experience is good. However, only two people serving on tills so there was a long wait to be served.
3 januari 2024
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Rachel,
Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience. Feedback is like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Speedy friendly service
Walked straight in and up to the lovely helpful Toby who took me straight to customer desk and retrieved my order within minutes! Great friendly service
24 december 2023
Review zonder uitnodiging
Poor management and not friendly with customer
Got a taxt your order is ready after when i was at homebase they said sory you can cancel the order frome Maidenhead and place a new order and collect frome highwycomb ignor the customer importance
Treat the customer like a joke
30 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Najeeb,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Professional
Professional, friendly and prompt service. Fantastic customer experience!
27 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi auddree,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Speedy collect service!!
27 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi GrommetandSassy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Brilliant Price
Brilliant Price. Best price available anywhere. Where on sale. Ordered online, picked up next day. All good. Thank you.
27 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Called to ask about a dpd locker in…
Called to ask about a dpd locker in Maidenhead, support rude customer service, saying it's not their problem, well let me tell you, it is your problem or don't host the lockers.
18 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi HS.,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We will share this with the relevant team
Thanks,
Team Homebase
Easy to order
Easy to order, ready for pick up in an hour and friendly staff at Maidenhead.
15 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi English,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quality service …
I was trying to hunt down a specific set of Xmas lights (only 4 showing in stock). The staff were extremely helpful at helping me to find them and suggested I ordered online for collection within the hour, while they tried to locate them. I also think they have the best selection glass baubles.
4 december 2023
Antwoord van Homebase - Maidenhead
Hi Bess,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Brilliant
Great experience from looking on line to collecting my order.
10 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Nicola,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
The staff were efficient and friendly…
The staff were efficient and friendly and even help me load into my car
8 december 2023
Review zonder uitnodiging
Antwoord van Homebase - Maidenhead
Hi Lynne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Excellent experience
4 december 2023
Antwoord van Homebase - Maidenhead
Hi Madelene,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.