Was meant to click and collect. Never received the email saying it was ready to collect. Then received an email saying thank you for picking up your order. Which I had not done. Long story short, no p... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We were very impressed with both of the young men who assisted us on our visit to your shop. The first one was very welcoming and informative and pointed us in the right direction. The second one in t... Toon meer
Bedrijf heeft geantwoord
I was looking for a couple of things in the gardening department. The young Lady that I approached was very helpful and while your store didn’t have what I wanted, she made some suggestions that I cou... Toon meer
The people in store were amazing. The click and collect software wasn’t working for them so they had to think on their feet to locate my order and the lady was positive despite working under pressure.... Toon meer
Bedrijfsgegevens
Over Homebase - St Albans
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Alban Park, Hatfield Rd, Al4 0JJ, St Albans, Hertfordshire, Verenigd Koninkrijk
- 0345 646 3230
4,0
Goed
77 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered on time
Delivered on time. Ordering on-line was easy. Delivery man was pleasant
30 augustus 2024
Great service
The woman on the collection counter was friendly and helpful. Found my collection item immediately
31 augustus 2024
Review zonder uitnodiging
Quick easy efficient
Quick easy efficient - I’ll be clicking and collecting again
28 augustus 2024
Review zonder uitnodiging
I hadn't used the deliver to store…
I hadn't used the deliver to store option before.
Item arrived in a timely manner and was kept updated throughout. The branch were helpful too.
21 augustus 2024
Great stagf
7 augustus 2024
Review zonder uitnodiging
There were 5 staff and only one serving
There were 5 staff 3 chatting, one just standing and 1 serving, there was a queue- what were the others doing! Poor service
1 augustus 2024
Review zonder uitnodiging
Antwoord van Homebase - St Albans
Hello Lou,
Thank you for your review, we're sorry that the service you received was not to the high standards we hold ourselves to here at Homebase. We have passed this through to the store manager to look into further.
Kind Regards
Team Homebase
The young lady that I dealt with was…
The young lady that I dealt with was more than helpful to me and sorted out my order herself for me I was very grateful for her kindness
26 juli 2024
Review zonder uitnodiging
CHRIS and PAUL two outstanding workers St Albans store Alban park features were two of…
The outstanding features were two of your workers called PAUL and CHRIS from The St Albans branch on the Hatfield road .
These two men DESERVE A HUGE PAY RISE .
Please mention them in the next management meeting for this .
Why?
Some people do the extra but these did it even more and took our garden furniture and packed in neat as crisps in the car .
I got a disability and G-d bless them .
Andy
25 juli 2024
Review zonder uitnodiging
Staff very friendly and efficient thanks
25 juli 2024
Review zonder uitnodiging
Claudia serving me was really polite…
Claudia serving me was really polite and cheerful. Hope you reward her for representing you well.
23 juli 2024
Review zonder uitnodiging
Staff good
Staff good, item purchased not fit for purpose, say no more.
20 juli 2024
Review zonder uitnodiging
Antwoord van Homebase - St Albans
Hi Anthony,
Thanks for your feedback. We’re sorry for any disappointment this has caused to you - I can see our Escalations Team are in touch with you already and looking to resolve this.
Thanks,
Team Homebase
Antwoord van Homebase - St Albans
Hi Chris,
We're sorry to hear your order is damaged.
This has been passed to our escalations team to reach out to you.
Many Thanks
Team Homebase
Great service by a friendly team
Great service by a friendly team . My BBQ was picked and ready for me to collect
20 juli 2024
Review zonder uitnodiging
Parasol and base Very helpful for my Click and Collect…
Very helpful for my Click and Collect items!
20 juli 2024
Review zonder uitnodiging
Sold a new second hand return for a start.
Sold a second hand return for a start.
Second the design and manufacturing faults are on every aspect of the machine.
The nuts that hold the handle bolts in position are held in with a dob of silicon and also the angle of the push is too vertical. It's taken me 4/5 hours of repair and alterations before trying to cut the grass, god knows what more problems there are. A bad purchase on my part for a bad design machine. You should be ashamed in these days of advanced technology. Designed by an idiot.👎
20 juli 2024
Review zonder uitnodiging
Antwoord van Homebase - St Albans
Hi anthony,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new), and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
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