Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... Toon meer
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... Toon meer
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Homebase - Woking
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, Verenigd Koninkrijk
- 0345 640 7084
4,3
Uitstekend
89 reviews
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Heeft 47% van zijn negatieve reviews beantwoord
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Great service
Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
9 juli 2026
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi there,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us regarding your Click & Collect order, and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Jonathan
Homebase Customer Recovery Team
The staff are excellent and there's…
The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.
However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.
Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.
16 december 2024
Review zonder uitnodiging
My wife has collected the order and…
My wife has collected the order and total three times but given two items. I have paid for three items. I will have to re visit to collect third item.
18 november 2024
Review zonder uitnodiging
Amazing stuff and amazing store thank…
Amazing stuff and amazing store thank you so much
17 november 2024
Review zonder uitnodiging
Thank you, Pam!
Excellent customer service from Pam today who updated me on my pre-order in the morning, and was exceptionally friendly, welcoming and helpful in-store, assisting me with the purchase of the perfect cushions for my new flat. A wonderful experience all round - I shall be sure to seek her assistance with future purchases.
13 november 2024
Review zonder uitnodiging
Missing parts again
13 november 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi Joshua,
Thanks for your feedback. We're sorry to hear that you're feeling disappointed, and we'd really like to help you resolve this. Please provide your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb). We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase
Super fast and easy
Super fast and easy. Great customer service in store.
10 november 2024
Review zonder uitnodiging
Very easy collection
Very easy collection. Person asked if I needed help with 2 large pots out to the car. Good experience.
8 november 2024
Review zonder uitnodiging
First choice for DIY/decorating…
First choice for DIY/decorating supplies.
Staff are always helpful & polite
Store is always tidy
29 oktober 2024
Review zonder uitnodiging
Great quality at a great price
Bought garden furniture for my son in the clearance sale 50% off. I was able to arrange delivery to his address, it arrived on time, was easy to put together, no problems really pleased with quality. Very happy.
15 oktober 2024
Really easy click and collect…
Really easy click and collect experience, fabulous friendly staff in store. 😊
18 oktober 2024
Review zonder uitnodiging
Items were ready and waiting for us
Items were ready and waiting for us, and person serving us was friendly and helpful. Good customer service!
3 oktober 2024
Review zonder uitnodiging
Excellent customer service
Very quick collection. Lovely helpful young lady served me. Thank you.
27 september 2024
Review zonder uitnodiging
The product waiting for me
The product was ready and waiting for me. Customer assistant was helpful and friendly.
25 september 2024
Review zonder uitnodiging
Product as described but only one counter open at the store
Product as described. Easy online transaction and good price. I collected from your store, there was only one counter open (hence only 4 stars) but staff was friendly.
23 september 2024
Review zonder uitnodiging
Simple & Easy!
Simple and easy to order click and collect, brilliant service by the advisor too, quick and efficient.
22 september 2024
Review zonder uitnodiging
I ordered 2.5 farrow and ball paint on…
I ordered 2.5 farrow and ball paint on Tuesday 17th which was on the the 3 for 2 deal for some reason only 2 no tins went through on the order which meant I ended up paying the normal price
I tried to refund the 2 no runs of paint and buy 3 fir 2 again only to be told the deal had finished on weds
I am disappointed that the assistant knew I ordered the paint before the deal ran out and could have given me another tin of paint
Regards
Mark m
Very quick response to my original issue. Problem resolved.
Thank you.
19 september 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi Mark,
Thanks for your feedback. We’re sorry for any disappointment this has caused! We understand the instore team have been in touch to resolve this with you directly. Please let us know if you need any further support.
Thanks,
Team Homebase
Sadie at Homebase Woking branch amazing service thank you
Sadie at Homebase Woking branch was so helpful, friendly and went out of her way a number of times to help me. Amazing service!
14 september 2024
Review zonder uitnodiging
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