Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... Toon meer
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... Toon meer
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Homebase - Woking
Geschreven door het bedrijf
Homebase
Geschreven door het bedrijf
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contactgegevens
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, Verenigd Koninkrijk
- 0345 640 7084
4,3
Uitstekend
89 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 47% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very friendly and helpful staff
25 juli 2024
Review zonder uitnodiging
Delivered with care and on time!
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
13 juli 2024
The staff were very good
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
8 juli 2024
Review zonder uitnodiging
Very easy collection
Very easy collection, very polite member of staff
7 juli 2024
Review zonder uitnodiging
Easy to order online and collect
Easy to order online and items were ready to collect within the hour. Good communication throughout.
1 juli 2024
Review zonder uitnodiging
Love Homebase
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
21 juni 2024
Review zonder uitnodiging
Great customer service from pam on the…
Great customer service from pam on the checkout
20 juni 2024
Review zonder uitnodiging
Dead and dying plants
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.
20 juni 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So straightforward.
19 juni 2024
Review zonder uitnodiging
Quick collection of picture
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
10 juni 2024
Review zonder uitnodiging
Click and collect service
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
8 juni 2024
Review zonder uitnodiging
Incredible service!
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
29 mei 2024
Review zonder uitnodiging
I am a regular at this homebase I have…
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.
21 mei 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent visits with us - We've raised this with the instore management team to ensure this is reported and dealt with as quickly as possible. Please reach out if you'd like to discuss further.
Thanks,
Team Homebase
i was shopping today in homebase and…
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now
21 mei 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi there,
Thank you so much for bringing this to our attention, we will follow up with the store manager to assure this has been logged and fixed as a matter of urgency.
Thanks,
Team Homebase
Pam always offers a personal touch
Great choice of products and Pam always gives a personal touch at checkout
9 mei 2024
Review zonder uitnodiging
Staff polite and extremely friendly
Staff polite and extremely friendly
6 mei 2024
Review zonder uitnodiging
Not a great first time
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.
21 april 2024
Review zonder uitnodiging
Antwoord van Homebase - Woking
Hi Estelle,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store. Please get in touch on the following link if you'd like to discuss further - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.