Alex N was extremely helpful in helping me deal with settling the balance on my late mum's account. He was very patient and remained on the line until all had been sorted. Excellent customer service f... Toon meer
Bedrijf heeft geantwoord
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Ciaran the senior customer services advisor has been very helpful. I asked for a special circumstance consideration to be made as a one off and my request was accommodated by Ciaran who listened to m... Toon meer
I had previously incurred a late fee but was unaware of this until I pooed on line to pay my yearly fee. I paid my fee but contacted customer services regarding the late fee. I had a quick response wi... Toon meer
Bedrijf heeft geantwoord
Jack has been absolutely outstanding in helping with the sale of our property. Homeground has been very straightforward and always helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
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2K reviews
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Thank you Anna!
Anna was extremely helpful with my request. She was really efficient at getting back to me and was really professional and friendly! Thank you for your help Anna, very much appreciated
6 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Connell,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing an excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
HomeGround's Great Portal & Quick Responses
HomeGround's portal made communication super efficient. The responses from their staff were speedy and requests for information were clear and easily understood. Most of our communications were with Consents Administrator Joe H who deserves a special mention. The portal also made the uploading of documentations and any necessary payments equally effectual.
13 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Stott,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name of the Customer Service Advisor who dealt with your enquiry so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Haidar,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
The response was quick
The response was quick, polite and relevant. It makes doing business with you enjoyable!
That is why I have paid you all the money requested over the past 15 years of ownership.
Just one question, what do I pay the money for?
Not that £40 per year changes my life, but I am just interested. :-) :-)
6 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Harrison,
Thank you for taking the time to leave us a review.
I’m pleased to hear that your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on delivering excellent customer service, and the feedback you’ve provided helps us continue to improve the experience for our customers.
Regarding your query about the charge on your account: a rent charge is a historic legal fee attached to the property title. It is not a service charge and does not relate to renting, it is a fixed annual amount that the homeowner is required to pay because it forms part of the property deeds.
If you need any further information, please contact our Customer Services team.
Kind regards,
HomeGround Customer Services Manager
excellent service
excellent service, very understanding and polite. Resolved my query then confirmed her actions in a email, excellent service, the employee was Nisha K
6 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Kennedy,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
I was late with my ground rent but to a…
I was late with my ground rent but to a mix up with my new email. I asked if they could consider foregoing my late payment charges and they did no problem
5 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Whitehurst,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
My 85 year old dad had an issue with…
My 85 year old dad had an issue with his Ground Rent and making a payment and I spoke to Jack who was helpful, polite and very understanding. Jack helped me to resolve the issue quickly with no issues at all. Great service thanks Jack
6 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Dolan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I spoke with Anna at HomeGround to…
I spoke with Anna at HomeGround to discuss a late payment regarding my ground rent. She was very kind, understanding and helpful.
5 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very friendly and an excellent service…
Very friendly and an excellent service from Anna
5 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Winstanley,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
First rate service
I had an issue which I had to refer back to the Customer Service team for resolution. The service I received was excellent. The customer service colleague (Zainab) reviewed the information and quickly came back with a response which allowed us to reach a satisfactory conclusion. Great service, including the follow up to ensure everything was OK.
3 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Kevin,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Polite and quick to respond
4 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Margaret,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Great customer service experience
Very quick response to my enquiry I felt they genuinely wanted to help, Nisha was very prompt with her professional reply emails. This enquiry is now being dealt with by a specialist department. Thank you to all of you for your professionalism and your understanding.
3 augustus 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Stephen,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nisha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Exceptional customer service from Nisha K at HomeGround…
Big thank you to Nisha K at HomeGround for her incredible help. I made an honest mistake despite receiving plenty of advance notice, but she was wonderfully patient and understanding throughout. She quickly grasped the situation, handled it with complete professionalism, and provided a speedy resolution. First-class customer service!
29 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mando,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nisha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
It was a pleasure dealing with Jack, Homeground
It was a pleasure dealing with Jack from HomeGround. Jack calmly walked me through completing a form that otherwise I would have completed inaccurately and was able to let me know what evidence I needed to provide. The whole experience was professional and I was overwhelmed by the level of customer service I received. Thank you very much
30 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was excellent with her timely…
Samantha was excellent with her timely response and guidance.
It made the whole process seamless and alleviated our anxieties.
Kind regards
Bharathi
29 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Bharathi,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Enquiry about Ground Rent Statement…
Enquiry about Ground Rent Statement which was promptly sent to me within the hour.
Efficient Customer Service ...Thank You
28 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Stephen,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very prompt and friendly service
Very prompt and friendly service. I dealt with Vincent, Joanna and Joe on different issues and they were always super polite and helpful. Thank you
28 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Galina,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful
Samantha was very helpful - I appreciate here diligence and assistance with a time sensitive and important matter. Her helpful emails ensured that our paperwork was submitted correctly and on time.
29 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ankur,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Deed of Certificate Forms
The forms I had to complete were not intuitively written and were impossible to understand. I called HomeGround and spoke to Jack Adams, who took me through everything patiently and clearly, helping me to get the submission completed that day. Thank you.
24 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Helpful and friendly Information
Helpful and friendly advice snd information given to me by Alex
27 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Andrews,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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