Alex N was extremely helpful in helping me deal with settling the balance on my late mum's account. He was very patient and remained on the line until all had been sorted. Excellent customer service f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ciaran the senior customer services advisor has been very helpful. I asked for a special circumstance consideration to be made as a one off and my request was accommodated by Ciaran who listened to m... Toon meer
I had previously incurred a late fee but was unaware of this until I pooed on line to pay my yearly fee. I paid my fee but contacted customer services regarding the late fee. I had a quick response wi... Toon meer
Bedrijf heeft geantwoord
Jack has been absolutely outstanding in helping with the sale of our property. Homeground has been very straightforward and always helpful
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Verenigd Koninkrijk
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
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2K reviews
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Nice and easy
Nice and easy. Got the answer I needed within 10 minutes and an email confirmation to back it up.
24 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Hurst,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I think Jack Adams is a really good…
I think Jack Adams is a really good professional and patient. He help me with some difficulties that I had on the portal and how to pay as well.
23 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Needed to sort out my pet licence and…
Needed to sort out my pet licence and Joanna was super helpful and responded quickly.
Thank you 🙏
22 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Chris,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joanna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha did a great job at expediting…
Samantha did a great job at expediting some papers for us.
13 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground are like the cartoon…
Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user friendly experience. Secondly all.the information you need is on their and downloadable copies should you need so. Thirdly bit mor lastly the response times are just phenomenal.Absoultely did not take three days at all just in a really short time frame and with friendly correspondence I was really impressed and happy to work with them.
Thank you Homrground team.
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Devadze,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Great Customer service
Whenever I have required any assistance from Home Ground Management, they have been wonderfully helpful and most kind in their assistance as Anna was again this morning, so a big thank you.
My advice is if you have an issue, please do not hesitate to contact their office for help.
14 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Robert,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna was very responsive and helpful. Thank you for excellent service.
Anna was very responsive and helpful.
15 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Rob,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground Rent Balance Inquiry.
I initially spoke to Fraser yesterday on your customer service team about an inquiry I had and he was very helpful and emailed me back with the info I required. I then emailed back later with reference to a payment made and Angela emailed back with the confirmation I wanted that all had gone through OK and emailed my latest invoice balance which was very helpful.
8 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Yates,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser, Angela and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was very helpful
Alex was very helpful. Understood me and helped me out. Thank you
8 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Salone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Angela was amazing
Angela was amazing! Always a great experience dealing with the Customer Service team at Homeground.
6 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Ms Greenidge,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Angela and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful. Followed through with advice when there were difficulties
8 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer.
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Very helping customer service
Very helping customer service. Good customer service provided by Fraser.
6 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Gohar,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainap customer service is excellent I…
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for having competent polite staff
3 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I was very worried about an overdue…
I was very worried about an overdue amount
on my account. I originally spoke to Alex on the phone. He was very helpful and reassuring. I was then helped by Ciaran regarding the payment due. Very happy with the service received from both Ciaran and Alex
2 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Green,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran, Alex, and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very helpful and understood my…
Jack was very helpful and understood my problems, really appreciated his help.
2 juli 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mr Pattinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very decent customer support
The customer support system is clear and they answer quickly addressing your concern with efficacy.
25 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Alessandra,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
The communication was excellent.
The communication with Kim J was excellent. I appreciate the care that was taken to check that my project was organised safely. My only criticism is that the process for the replacement of a defunct heating system was far too lengthy and could be more streamlined - for example the request for a hot works permit could have been made much earlier in the process. Luckily it is not winter. And luckily Kim worked hard to make sure that I received the letter licence just in time to meet the provisional booking with my heating engineer. If I had waited until the letter licence was issued before obtaining a booking with the heating engineer then it might have meant surviving without a heating system for several months which does not really seem reasonable to me.
18 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Mrs Clayton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Kim and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Antwoord van HomeGround Management Ltd
Dear Mrs Boyd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super quick response
Super quick response, as someone who has worked in Customer Service, this was impressive :)
25 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Jo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Your customer service is responsive
Your customer service is responsive. Well done. Thank you.
24 juni 2026
Review zonder uitnodiging
Antwoord van HomeGround Management Ltd
Dear Margaret,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
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