I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much. Kind regards. Eric Gilbert.
Bedrijf heeft geantwoord
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Toon meer
Bedrijf heeft geantwoord
Filipa was so helpful on the phone and is processing things very quickly and efficiently.she is a credit to your company 😁
Bedrijfsgegevens
Geschreven door het bedrijf
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Geschreven door het bedrijf
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Contactgegevens
Verenigd Koninkrijk
- 0345 5570700
- Info@homeshielddirect.co.uk
- www.homeshielddirect.co.uk
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lauren was great to speak to when…
Lauren was great to speak to when choosing which items to cover she was very considerate and spent ample time explaining things to make sure I understood all in regards to the policy and I received a great service and have saved a substantial amount moving over to Homesheild Direct from my previous insurer. Was very happy with the service I received setting up my policy.
29 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Claire
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Lauren provided such excellent service and took the time to explain everything clearly, helping you choose the right level of protection for your needs It's especially pleasing to know that you felt well informed throughout the process and that switching to Homeshield Direct has resulted in significant savings.
Kind regards
Homeshield Direct Customer Services
After 8 year of paying plan ..No replacement
After 8 year o paying plan ..I cancel by bank my direct debit due to move at the end of the month.. Next payment due was supposed to be on 23 June..I think I was still under protection..but they said no...
So I am very upset
Not recommended
2 juni 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Marinela
We are sorry to hear that you are disappointed with your experience.
Having reviewed our records, it appears that your plan was cancelled due to you cancelling your payments, which resulted in your protection plan ending . As a result, a plan was not in force at the time of your claim.
Kind regards
Homeshield Direct Customer Services
Antwoord van HomeShield Direct
Dear Tony
Thank you for your review. We're pleased to hear that your experience was both positive and efficient. We appreciate your feedback and thank you for choosing our service.
Kind regards
Homeshield Direct Customer Services
When dealing with my query I found…
When dealing with my query I found Chelsea very helpful and dealt with me in a professional manner and sorted it out quickly
1 juni 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Colin
Thank you for your review. We're pleased to hear that Chelsea was able to assist with your query and resolve the matter promptly. We appreciate you taking the time to share your feedback and will pass your comments on to her.
Kind regards
Homeshield Direct Customer Services
I emailed the info address on website…
I emailed the info address on website and got a quick response for a lady called tamzin and shes sorted my problem without any hesitation
29 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Martin
Thank you for taking the time to leave such positive feedback. We are pleased to hear that your enquiry was responded to promptly and that Tamzin was able to resolve your issue quickly and efficiently.
Kind regards
Homeshield Direct Customer Service
nice lady very polite and friendly
nice lady very polite and friendly. carried out her task
very effeciently. thank you.
28 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear G Mills
Thank you for taking the time to leave such positive feedback. We are very pleased to hear that you found our staff member polite, friendly, and efficient in carrying out the service provided.
Kind regards
Homeshield Direct Customer Services
Giid advice given
I was very happy 6o try out the adbice I was given by Ellie Elis from HomeShield, Something had halppened to my freezer but following advice from Ellie my freezer is now working perfect. Thank you Ellie and Homeshield.
28 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that the advice Ellie provided helped get your freezer working perfectly again.
Thank you again for choosing HomeShield Direct.
Kind regards
Homeshield Direct Customer Services
Tamzin was very efficient and helped me…
Tamzin was very efficient and helped me with what I needed within 1 day .
28 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Mrs Anderson
Thank you for your lovely feedback. We’re delighted to hear that Tamzin was able to assist you so efficiently and resolve everything within such a quick timeframe.
We’ll be sure to pass on your kind words to Tamzin. She’ll really appreciate it. Thank you again for taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
I spoke to Chelsea this morning with my…
I spoke to Chelsea this morning with my query and it was a delight, Chelsea was very polite,sorted my problem out, other companies could learn a great deal from Chelsea on how customer service personnel should conduct themselves, thank you.
26 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Peter
Thank you for taking the time to share your experience. We’re so pleased to hear that Chelsea was able to resolve your query and provide such excellent service.
Your kind comments about her professionalism and polite manner mean a great deal, and we’ll be sure to pass your feedback on to Chelsea directly. It’s wonderful to know she made such a positive impression.
Kind regards
Homeshield Direct Customer Services
Cancelling some of my plans
I have recently moved home and needed to cancel the plans in place for appliances that were built into my previous house. Lauren took my call and delivered an amazing service, quickly identifying the correct plans and cancelling the direct debits with immediate effect, Lauren was polite and very patient with me as I tried to recall what appliances we brought with us and those that were left behind. She is a credit to the organsiation.
26 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear David
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that Lauren was able to assist you during your recent move and make the cancellation process quick and straightforward.
Moving home can be stressful, so we’re pleased she was able to make things a little easier for you.
Thank you again for your feedback, and we wish you all the best in your new home.
Kind regards
Homeshield Direct Customer Services
Came back to me very quickly with an…
Came back to me very quickly with an answer
22 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Mrs Williams
Thank you for your review. We are pleased to hear that your query was answered promptly and that you received a quick response from our team. We appreciate your feedback.
Kind regards
Homeshield Direct Customer Services
Tamzin from homeshield
Tamzin was great, quick to reply, sort the problem and check on my other accounts for me.
22 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Nannyno
Thank you for taking the time to leave your feedback. We are delighted to hear that Tamzin was able to assist you promptly, resolve the issue efficiently, and provide support with your other accounts.
Thank you once again for your review.
Kind regards
Homeshield Direct Customer Services
Tazmin help with my enquiry within a…
Tazmin help with my enquiry within a couple of hours she was so efficient!!
Thankyou so much
Excellent customer service
21 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Debiie
Thank you for taking the time to leave such positive feedback. We are delighted to hear that Tazmin was able to assist you promptly and efficiently with your enquiry.
Kind regards
Homeshield Direct Customer Services
great company easy to deal with
21 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Mr Michael
Thank you for your kind feedback. We are pleased to hear that you found our company easy to deal with. Your support is greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Answered call in a couple of minutes…
Answered call in a couple of minutes and very helpful. Resolved query very quickly
21 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Jon
Thank you for your positive feedback. We are delighted to hear that your call was answered promptly and that your query was resolved quickly and efficiently. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Great
Great, they handled all my pesioner mistakes and kept everything going.
19 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Matthew
Thank you for your kind feedback. We are pleased to hear that our team was able to support you throughout the process and keep everything running smoothly. Your comments are greatly appreciated.
Kind regards
Homeshield Direct Customer Services
Chelsea
Chelsea, was absolutely brilliant, answered all my questions and was very helpful. Thank you Chelsea'🌹
21 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Natalya
Thank you for your wonderful feedback. We are delighted to hear that Chelsea was able to answer all of your questions and provide such helpful support throughout your experience. Your kind comments are greatly appreciated, and we will ensure they are passed on to Chelsea.
Kind regards
Homeshield Direct Customer Services
Quick responce ,polite and effecient
Quick responce ,polite and effecientand well mannered , should be a really valued member of staff
20 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Christopher
Thank you for your kind feedback. We are delighted to hear that you found our service polite, efficient, and responsive.
Kind regards
Homeshield Direct Customer Services
Terrible company
Terrible company, they rang me on a very busy day and told me that I had Homeshield Direct cover, I just agreed because I was harassed, they then started taking money out of my account Direct Debit. When I realised, I stopped the DD and cancelled everything, they then re-set up my DD which I cancelled again and then for the last two years they have bombarded me with calls, I keep blocking their numbers and they just start using a different number. It is borderline harassment. I DON'T WANT HOMESHIELD COVER - LEAVE ME ALONE.
20 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Karen
Unfortunately as you have not replied to our request for more information through this platform, we have been unable to identify your details provided in this review.
We would never intentionally continue contact where a valid request to stop communications has been received and processed correctly. We would appreciate the opportunity to investigate this matter fully and resolve any concerns, but can't do this without knowing who you are?
Please contact our customer service team directly with your full name, postcode, and any previous account or telephone details so we can locate any records and ensure your preferences are updated appropriately.
Thank you.
Homeshield Direct Customer Services
Tamzin was great in helping me along…
Tamzin was great in helping me along the way
19 mei 2026
Review zonder uitnodiging
Antwoord van HomeShield Direct
Dear Nithin
Thank you for taking the time to leave your feedback. We are delighted to hear that Tamzin provided you with excellent support throughout the process. Your comments are greatly appreciated
Kind regards
Homeshield Direct Customer Services
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