Homesure Property Reviews 

Amy was absolutely fantastic from start to finish. She guided me through the entire selling process with professionalism, honesty, and a genuinely caring approach. Her communication was always clear and timely, and she went the extra mile to make everything as smooth as possible. I couldn’t have asked for a better estate agent. Thanks to Amy, my property sold quickly and without stress. Highly recommended!

We bought a house via Homesure Woolton, Caitlin was our link and helped us through the purchasing process. She was very professional and courteous and let us updated throughout. Thank you

Cerys at Homesure provided an outstanding service throughout the process of finding a new tenant. She was consistently professional, responsive, and easy to work with. Her communication was clear and timely, and she kept us updated at every stage.
What really impressed us was her attention to detail and genuine care — she made the whole experience feel effortless. The tenant was secured quickly and matched our expectations perfectly.
We’re very grateful for her support and would highly recommend Cerys and the Homesure team to anyone looking for reliable property management. Thank you again!

Mark and his team at Home Sure recently acted on my behalf for a property transaction. Communication was great and the process was hassle free and smooth. I would not hesitate to use their services again.

Cerys helped me through the process of getting this property and I honestly cannot thank her enough for how brilliant she was! I felt so prioritised and she took us through step by step the application process even to after we got accepted into the property. Shes been so professional, approachable and has the patience of a saint when it came to asking a lot of questions. Any time we’ve contacted her in the future she’s always been very attentive, so clear and informative, she honestly gave us such a positive experience with homesure/goodlord. 10/10 stress free experience and such a lovely girl! Thank you again Cerys!

Good service and timely responses. They managed the house as a rental and also the sale. Would recommend.

Great service. Cerys was especially good.

They are the best, and trust me when I say they are very good at their work

Efficient, professional easy to communicate with. Understood our needs.

Cerys was very informative and made my move-in process stress-free. She was responsive to any questions and was generally very pleasant. The tool Homesure used to arrange the tenancy agreement (Goodlord) was also incredibly easy to use.

Alesha made the process quick and simple. Open communication along the way and provided a great service.

Staff are friendly, professional, always on the other end of the line to help. To work with them has been a joy. Never an issue. Communication is key to everything. Homesure deliver on this aspect aswell as many others.

Thanks for the work and may our working relationship long continue.

Alesha has been excellent in helping me move into my flat and sorting any maintenance issues very promptly. Great communication and always happy to help.

To be fair, the lettings side of Homesure never gave me any problems and provided a good service over the years. Unfortunately, my experience with their maintenance arm was the complete opposite — repeated problems with quality assurance, a lack of contractor accountability, and a tendency to let the job drag on and on.

This was meant to be a light refurbishment between tenants. Yes, there was an initial major water escape which required extended drying times, but even allowing for that, the project took over 10 months — an indefensible timeline. Communication was good, but timelines were never clearly defined or enforced with their sub-contractors.

When Homesure finally announced the work as “complete,” they assured me that “the property is in really good condition and vastly improved.” By then, I had resolved to part ways with Homesure and switched to a new letting agent. However, the inspection photos from my new managing agent painted a contrasting picture—sub-par finishes and sloppy workmanship.

At that point, I felt I had no option but to pay to have these errors fixed myself, as the project felt endless if left up to Homesure’s project management. It would simply never be finished.

The final insult came when the heating system was recommissioned: radiators had been incorrectly installed, leaking water onto brand new carpets and flooring.

In all a good lettings service, but their maintenance arm has been the most frustrating and costly contractor experience I’ve had as a landlord.

I recently moved out of my property and Cerys made the whole process smooth and stress-free from start to finish. She was friendly, professional, and always quick to respond to my questions. Her clear communication and helpful attitude really took the pressure off during what could have been a stressful time.

She went above and beyond to make sure everything was handled efficiently, and I truly appreciated her support and patience throughout the process. I would happily recommend her to anyone looking for a reliable and approachable agent.

Thank you, Cerys, for making my move so much easier!

Alesha has been a star in sorting out issues
With a electric supply company , it has been
Very difficult to get to resolve, we are now finally getting a credit thanks to Alesha and her determination. Thank you Alesha .

Always been great to work with, after 4 years of continued business! Thanks guys :)

Would like to acknowledge the professional and high quality service provided by Hayley and her colleagues over more than 20 years. Very responsive and comprehensive feedback on a range of issues and actions dealing with managing a property through multiple lettings over the years.

It is our first home purchase and from the beginning Vicki was on our case trying to help us move forward with the purchase(we were clueless) I couldn't be more grateful to the vendor for choosing Homesure as their state agents, and I wanna thank Vicki and her team for the pressure they put on the vendors solicitor for a quicker sale. If I decided to sell my house in the future I know for sure Homesure is the place to go. Oh and the housewarming gift pack was sweet.

Thank you Homesure

Amy was a star through the entire purchase process, always available and keeping me updated.
She went above and beyond and she is an asset to Homesure.

100% recommended