Honda UK Reviews 370

Honda motorcycle dealers on the West and East of Scotland are by far the worst and most disrespectful of any dealer I've dealt with. Suzuki and all the other dealers are excellent, but Honda dealers employ anti-sales anti-customer staff with absolutely no intetest in sales. Shockingly ignorant staff that really need lessons in respect.

I have been using Honda Ruislip for almost 30 years, Because of the quality of customer service and reliability of Hondas, I have ensured that all my family members and most of my friends buy Honda.

In the last 12 months, I have noticed a terrible decline in the nature of their service. When you call, they either don't pick up or return your call
#My wife and I have been extremely disappointed in this decline :(

Bought a new Honda civic type r. Battery failed straight away could not use the car this is due to the car being made in 2023. The car has sat stationary for well over 2 years I bought the car in February 2026 the paintwork is contaminated rust on the car didn’t even smell new I bought a 3 year old car payed £53000 and Honda are happy for me to drive a death trap I have to plead for them to change the oil and filter(will not change spark plugs as it’s too expensive)what an effort for them to do this. Hondas response was this should not be needed this is a good will gesture. My tyres should be changed for safety they will not do this the whole experience has been a massive stressful experience Honda do not care about their customers they will take your money take no responsibility to how they treat you. Buyer be aware Honda has lost their integrity

Honda has sadly lost its integrity.

I used to ride Hondas exclusively and they were faultless. So, when I bought another bike after a few years away, I bought a Honda again.

How things have changed.

The finish, in places, is poor. What is worse, however, is how Honda is dealing with a warranty claim. They are being simply dishonest.

I will now need to get the supplying dealer to remedy the problem at their expense.

Having now drilled down on Honda after-sales issues, it seems that dishonesty and customer-blaming is stock in trade for them. How the mighty have fallen.

I am upgrading later this year and will probably not buy a Honda again.

We purchased a new CR-V from Honda, and we have never had such a stressfull car purchase. The dealership are not the problem, that lies soley with Honda. Honda would send paperwork for signing electronically, then after signing send the same paperwork again 2 days later. There were delays in sending the car to the delaership, then the final straw was today after driving for 2 hours to pick up the new vehicle, we left without it, as Honda's computer system was playing up and the delaers were unable to hand it over. Everything seems to be done by Honda now, and they have made a complete mess of things. Our number plates were transferred, our Insurance transferred, and the car was sitting there ready to go, but no, we could not get the car because Honda have a faulty computer system. we left the dealership and returned later in the day, hoping it would have been sorted out, but no joy. Meanwhile the salesman had Honda asking why the vehicle handover had not been completed. The delaership have given us a loan car and will get out new vehicle delivered out to us once Honda sort out their problems, but this is just NOT good enough

having been loyal customer of honda for over 15 years had 3 2nd hand civics 3civics from new & hr-v from new getting warnings up 9 mths after delivery had them 8 *over last 11 mths due to the disgusting way that i have been treated by the h/o C/s voiding the vehicle warranty after escalating the issue to the honda uk VP due to the lines that Brayley honda Ewell dealership service dept used .
i am trading the car in and getting another make.
i will never use or trust honda or brayley honda again
has been escalated to Honda CEO Japan as yet had no response

Shocking aftercare, happy to take your money for service plans and not provide the services paid for, passed backwards and forwards between departments eventually raised to escalation team, who gave lip service acknowledging poor service but doing nothing to rectify,

I decided to trade in my Honda jazz for a new march plate at the Honda Dunfermline showroom. The process with the salesman was stressful and unclear. I got a quote that I was later told wasn’t correct ( after the handover of my vehicle) and I had terrible customer service. Currently still waiting on my cash back after 5 working days and no sign of the money. I have complained to the showroom and Honda directly. I had used Honda for years without any complaints but won’t go back again as I’ve completely lost trust in them but now stick with a five year service plan with them I didn’t know I’d paid £799 for. No petrol put in the new car either but was charged for this too. Told my minor damage was included but now told it’s not. ( though my quote says it is) Totally incompetent and misleading.

Poor Communication - Poor Timeframe Setting - Poor Customer Service
I booked my car into Honda Vertu Motors - Sunderland on January the 15th 2026 on their advice of 3 pieces of recall work (including wet belt) and a fuel pump job, writing this today, on the 9/03/2026 was the first time they contacted me, after weeks nearly months of no communication, for them to tell me they have done 6 hours of work on the car in total in these 2 months.

Their idea to get this completed faster was to send car Newcastle Vertu, but I would be responsible for the cost and the arrangement of the tow between the 2 garages, which i was reluctant to pay but have done, it cost me £100 due to their being no other option.

When they finally reached out to me on the 09/03/2026 after having the car in their possession for 2 months, their idea was to send the car to their Newcastle branch, in the aim of a faster repair (time stamped at an additional 2/3 weeks on top of now 2 months) as they didn't have the technician availability at Sunderland, Why could this information not have been brought to me AS SOON AS POSSIBLE when THEY realised THEY could not do the job within a reasonable timeframe, also why take the job on and leave me waiting without the car for 2 months.

I've spoke to John, who did nothing but fill my head with yes man words, give me inaccurate timeframes and ultimately was meant to call me once per week, totalling 8 times, he called me 0.

I also spoke with Selina the Service Manager of which she was no help either, just repeating the same sentences over and over again.

I have been told no to a courtesy car and for the tow cost being refunded back to me, they have literally done nothing to the car, and nothing to help resolve the situation. Shocking service.

Before I finally pulled the car off the dealership car park I checked under the hood just to see, and I found parts missing, if i did not do this I would have removed the car from sunderland, took it to newcastle and their would have been parts of the car still in sunderland garage. They forgot to put the under engine cover back on the car, really good mechanics....

Whilst trying to get it onto the tow truck I had to go back inside again to let them know that the car had lay there that long the battery had completely died, the car has an electric handbrake and would not move, so they had to come out again, this just shows the whole place is understaffed and or mis managed, why take jobs on that you cannot fulfill, and after 2 months of doing bot all to the car you could of at least had it tow ready, especially that I had to fork out for that.

Terrible dealership with terrible communication.

Luckily I had a spare car for the first 2 months, but the person I am lending off needs it back by the 12/03/2026, from this point, the family car that does 2 school drop offs, 2 work drop offs and food shops in-between will all have to be done at an additional cost to me for ubers / public transport, for atleast 2 more weeks.

THE CAR IS IN THE GARAGE IN THE FIRST PLACE TO DO A FAULTY RECALLED PART, HOW THIS IS EVEN MY STRESS IS BEYOND ME.

I told them this, and frankly they couldn't care.

I purchased a Honda Jazz in June 2022. I took out a five year service plan. Last June when I had it serviced they said that the plan had expired so now I pay £27 per month for another service plan. I have been getting noises when I apply my brakes and am concerned that the pads are worn down. I went to Honda Brindley at Cannock to be told they would only check if I paid £180 for a full diagnostic check or £45 for a winter check. I had a winter check last 24th October 2025 because of a tyre problem. It is daylight robbery. I am prepared to pay for any repairs but to also pay £45 or £180 in addition is wrong. I am cancelling the service agreement and would not touch Honda again with a barge pole.

The rear seat belt retractor has completely rusted on my Honda hrv, which is less than 10 years old. Trying to source a used replacement has proved impossible because it appears that this is a regular problem on these cars. How can a rear seat belt last less than 10 years when there has been no accident? They should have been recalled. It will now cost hundreds of pounds to replace. I have purchased and driven honda cars for over 20 years but this will be my last one.

Deeply disappointed in @HondaUK. Our 2014 Jazz (only 54k miles) is suffering from significant paint flaking on the A-pillars and tailgate—a known issue with the Alabaster Silver finish. Despite having the original windscreen and no history of accidents, Honda has rejected our request for a goodwill repair of £540 (Ref: CC-1451776).
​We expected better durability and customer care from a brand that prides itself on quality. Has anyone else dealt with Honda refusing to acknowledge this paint defect? #HondaJazz #HondaUK #BadService #AlabasterSilver

Bought a new Honda Jazz back in 2015 (White) and the paint started to come off around the six year mark. Never had this issue before with any other manufacture but was confident Honda UK would put it right? How wrong was I, Honda UK not interested whatsoever! Will never buy Honda again!!!

Do not buy this car the electric e:Ny1
It Is absolutely useless we got this car brand new 18mths ago and from day one it never had the mileage of 250 mile as advertised as a full charge even the day we first picked it up.
It would only charge to 150 then 100 and now it will not charge at all.
It has been back in on a recall last year and did charge to 250 when collected a week later is was back to the usual 100 or 150. Apparently Honda are aware of these faults and its been recalled again so we got to go through the whole thing again each time.
They are knowingly selling a faulty product that they freely admit is not working properly but once you've bought that car let me tell you your stuck with it and all its fault.
Also the screen freezes that has all your apps and controls on it the sensors dont always beep which can cause and accident and if the screen isn't on you lose control of the apps.
Its disgraceful that a huge company like Honda can get away with this behaviour.
We had to have a home charger fitted as we could not find anywhere locally where we could charge it and the places we did find the chargers were broken plus it costs a lot more to charge while you are out compared to at home.
We dont go very far or on a motorway or on holiday in it as it is so unreliable.
The reason people aren't buying electric cars is because they are useless.
Never again will I get an electric vehicle so want to warn other people about these faults.

Thank you Craig at Bassett Honda Swansea for taking such good care of us when getting my new motability omoda

For context, this relates to a new Honda Civic Advance purchased (from new) in August 2023. This review/feedback does not relate to the dealership who I purchased the car from but to Honda UK's Customer Service in dealing with an issue that I consider to be manufacturing/finishing (build quality) defect to the paintwork to my car that should be covered by the 3 year warranty that came with the car. Only it isn't.....

In essence, some bird lime (poo) that landed on the hatchback boot lid of my car has eaten through the exterior lacquer and paint finish, exposing the underlying bodywork.

When raised with Honda UK's Customer Service team, they advised me to go to my local Honda dealer for them to resolve. I did so but my local dealer simply directed me back to Honda UK Customer Service. After several rounds of phone calls and frustrating slow email ping-pong between me, Honda UK and the local dealer, Honda UK have completely washed their hands of this matter, stating that damage caused by bird lime is specifically excluded for the 3 year warranty and that I need to cover the cost of the bodyshop repair myself; after sourcing three quotes this is averaging out at around £550! Bottom line, my problem to resolve.

My dissatisfaction is therefore twofold. Firstly, I must seriously question Honda's manufacturing, finishing and quality control processes of their production line if a simple blob of bird poo can result in this much damage - with Honda UK then simply denying (refusing) to accept any culpability or liability.

Secondly, Honda UK's Customer Service process and general workflow is just awful; it is unnecessarily slow, clunky prolonged and completely lacking in customer focus and empathy, despite their assertions to the contrary. No one seems to want to take ownership of anything and the customer is passed to the local dealership and vice versa.

This whole sorry experience is seriously making me think twice about buying a new car from Honda when the time comes in a few years time.

Really poor service from Honda.

I would be pleased to further discuss this review with Honda privately, should they wish to reach out.

Donna handled all I could hope for.
All done at the highest level

absolutely fantastic service and reliable no hassle
big thanks to marktapscot for all his help

I bought a new Honda Motorcycle from Youles Honda in Manchester UK. They are a Honda Approved dealer. My experience with them has been awful, they seem to be incompetent and un trustworthy. I have asked Honda UK to intervene but they just say their dealers are independent of them and will take no action.

They designed the 1.0L Civic Engine with a wet belt which quite literally destroys itself and is completely unreliable! They are not taking ownership and will not even support customers in the slightest when it comes to repairs for a mistake they made! Quoted me 10k to repair an engine when the car is worth around 6k... Like why would I invest more into this?? Completely lost my trust and leaves me in disbelief and I will always advise people to STAY AWAY FROM HONDA! THEY CAN NOT BE TRUSTED!