Hotsnap Reviews 

If I could give these a Zero I would purchase a vortex fan heater.
They are not as described as the are noisy and not very powerful on the highest setting.
Customer service on very rude and not helpful.
Be aware you even have to pay for return postage even though they are not as described.

Guess who ???? So I ordered on 9th July and I was aware that delivery would not be until 15th August. Last week I was expecting some form of contact about this delivery, but got nothing. So 2 days before it was due and after seeing quite a few complaints, I sent a email. They got back to me and said the delivery date was now going to be on or around the 20th August. I was not happy, so I started leaving comments on there ads on here, sent another email, and eventually messaged them on here, this was on this Monday just gone. I received a message back after some time saying they had to search for my order, but it would now be the 24th August. They offered me £25 has compensation, by this time I had decided to ring their customer service number (knowing full well i would not get a reply) . So while waiting on phone I sent a reply through messenger and told them to cancel the order and I wanted full refund. Half an hour on phone, eventually got to number one in queue, then a message came over phone "we really thank you for your call, it is very important to us, we will contact you within 48 hours !!!!" phone then went dead. So back to messenger, I told them what had just happened and then said if I did not get refund in full, Trading Standards & BBC program Rip Off Britain would be my next contact. They soon sent message saying order cancelled & refund would be made.
An email was sent saying refund was being made, but would take up to 5 days, so i replied and told them I would go ahead with trading standards eTC if i did not see money in bank by next monday. Yesterday (Tuesday) they sent anoother message saying it would be 10 days. So I sent them message saying I would leave comments on every post they put on social media, until i had refund, and thats what I did. I contacted them this morning telling them I was going to do same today, which I did. They have now blocked me from messaging them and cannot get on there page. But bank says refund is pending.
We will see.....

Scam business. Sell products that they do not have and then try to hang on to your money for as long as the law allows or until the consumer gives up arguing. They tell blatant lies too.

I ordered a fan which arrived without a cable. The cable was sent quickly, however, when plugged in, the fan did not work. The assistan asked for photos and videos which I sent immediately; however, after that I have not received a response since 17/07. I sent multiple emails since then and still did not receive the response. I decided to send it back, but did not receive any info if and when I receive a refund. Extremely unsatisfied!

Tried to order one fan but a 'pop up' made it look like you could get it slightly cheaper so I ordered that one instead.... WRONG! I'd ordered two in error. Immediately tried to cancel order but there was no response. To cut a long story short, they sent 2 fans even after Pay Pal refunded me the money for the second fan. Trying to get them to send a return address label has been impossible. Emails to the support address are now bouncing back. Was thinking of selling the second fan but if they are as rubbish as they seem in the reviews, I don't think I'll bother.

You will not see this review on Hotsnap website as they only publish good(fake) reviews.

I purchased two HotSnap/Vortex Fans in June. Within six weeks, one of the fans developed a clicking noise while oscillating, and within a week the second fan developed exactly the same fault.

I initially contacted customer services by email, but despite the company stating that emails would receive a response within 48 hours, I received no reply. I therefore had to contact them by telephone. During my first call, I spoke with an extremely unhelpful and dismissive member of staff. On a later call, I spoke with an agent named Demi, who was professional, courteous, and genuinely helpful throughout the process. She is a real asset to the company and was the only positive aspect of an otherwise disappointing customer service experience.

Over the course of several subsequent calls with other agents, however, I was spoken to rudely, shouted at, and even had calls terminated unexpectedly. The level of customer service I experienced was unacceptable and added significant frustration to what should have been a straightforward warranty claim.

Given that both fans developed the same fault within weeks of purchase, I have serious concerns about the quality and reliability of the product. My concerns are further reinforced by reviews from other customers, many of whom report difficulties receiving responses from customer services, problems resolving faults, delays in obtaining refunds, and challenges securing replacement units for defective products. A number of other reviewers also describe poor communication and a lack of timely support when issues arise. [uk.trustpilot.com], [nz.trustpilot.com]

Based on both my own experience and the experiences reported by other customers, I have little confidence in the company's products or its after-sales support. I would not recommend Vortex Air unless significant improvements are made to both product quality and customer service.

In over 20 years of dealing with suppliers and customer service teams, this has been one of the most frustrating experiences I have encountered. Faulty products, ignored emails, rude staff, and an unnecessarily difficult complaints process are simply unacceptable. Based on my experience, I would advise potential customers to avoid this company at all costs and purchase from a reputable retailer that stands behind its products and values its customers.

Terrible company, worst I had to deal with.
After more than 10 emails asking for an order to be canceled with no response, tried sending a few others to return my order, no answer.
Thank god for PayPal that opened a case against the company so I could have my money back.
IF YOU READ THIS, DON'T BUY ANYTHING FROM This COMPANY, YOU FALL DEEP INTO THE RABBIT HOLE AND WHAT A HEADACHE TO GET YOUR MONEY.

Absolutely awful company to deal with. Faulty goods with no chance of returning because they dont answer emails or calls. Goods certainly dont do what they say and could be potentially dangerous.

After 9 months of use my fan stopped working. Called them several times and every time told after 30 minutes cut off by automated message saying to email. When I did no response except via DM where I was scammed when told they would refund me but actually was taken. Warned them I would escalate and gave them 5 weeks total before getting a Gmail address so emailed them and received a call to download an app to do refund. Refused to do and still nothing. Just a bunch of scammers who take your money and then ignore you

Purchased Fan 22nd June.
Received fan 3 weeks after paying.
Returned as faulty 14th July, still waiting for £129.99 refund
Terrible customer service.
Do not buy from this company.

Scam company. Takes money from bank on multiple transactions ignites consumer laws rubbish products been reported to trading standards.

They never get back to you been over a week now. I do think they should be reported to trading standards. The watrenty not worth paper it's written on. I will never buy another vortex fan. All they need is Ross to get back to me sent him video and batch number over a week ago.

Trying to get my faulty Vortex fan collected and refunded is beyond ridiculous. I have been going back and forth with HotSnap for nearly a month. After sending all the information HotSnap required including narrated videos and a photo of a batch number sticker. HotSnap were very apologetic and said the fan can be collected and I will receive a refund. That was a week ago, they now appear to have gone silent on me. I have a faulty £140 fan that stopped working the day it was delivered to me, I immediately emailed HotSnap. You can not speak to them, you phone and have to leave a voicemail!!!!! You email and it takes 3 days for them to get back to you, if at all. Horrific company, I ordered on the Vortex Air website with no idea I would be dealing with HotSnap. I'm furious, feel scammed and cheated. It will be a miracle if I get collection and refunded.I have a feeling I will have to go through Citizens Advice and they on my behalf will contact Trading Standards. Also an email to Watchdog.

They are a fraudulent company acting under three different names. I bought two fans for £219.00 and they arrived and were utterly unfit for purpose, terrible quality and barely blew air. I argued with them over email for over three weeks before they agreed to refund me, I sent the fans back via recorded delivery. They have had my fans since 19th June and still today haven’t given me my refund. They don’t answer the phones, they phone will ring for 30 minutes exactly then play a recorded message to send an email and they will respond within 48 hours which is also a lie. I sent another email over two weeks ago which they are ignoring. So
Now I have no fans and no refund. Do not use
This company, they are scammers.

I have not had my order because they got the postcode wrong and will not change it I have reached to them but no answer

Jules (Owner) is a scam artist!

Ordered a Vortex Air fan for nearly £200. Was told next day delivery - never arrived. Rang the company, straight to voicemail, emailed and no response. Eventually sent a message on Facebook saying I was about to submit a charge back with my bank, all of a sudden, the fan arrives.

Shocking product for the price, cheaply made, no air flow and loud as hell.

How this guy is still in business is beyond me! I have submitted a report to Trading Standards for miss selling a product.

Scam surely. Product fails to arrive, no refund, don’t answer calls or respond to emails. UK address is not them. How on earth are they allowed to continue to trade. DO NOT PURCHASE ANYTHING FROM THEM

Terrible customer service emails useless phone goes into voicemail no tracking now in process of getting refund via PayPal wouldn’t use this company ever again.

This is my second review, ordered my fan on the 26/05/26 arrived late on the 12/06/26. I phoned and emailed numerous times to cancel it.. They ignore all messages and reply with a generic email..This is the worst company I have dealt with. I used my fan twice and the third not working at all..Phoned them no response, send video's of me using it, and they wanted a photo of the non existent batch number underneath,all you get back in reply is a generic email.. How they are still allowed to run this company is beyond me..Ive now contacted Trading Standards..AVOID!!! this company as they are a scam ..£140 down the drain. Something needs to be done about this company.. I can see what is going to happen as my 30 day return will be up and they are going to use that against me , even though I emailed for a refund and returns after it broke down after 10 days..
Shame on you 😡

Terrible, zero response to calls and emails, £150 paid for vortex air fan, ordered 13th june one confirmation email and nothing since. No tracking updates
Do not use this company that supplies
Vortex air bladeless fan, scam no item supplied and no reply for refund. Will have to go to small claims