I’m extremely disappointed with my recent experience at H. Samuel. I brought in my Hugo Boss watch which was purchased in MARCH 2025 — which cost £100 and had only been worn a handful of tim... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It was very easy to use and find items i wanted, very happy customer :)
Helpful staff and great covid procedures. I went in not knowing what I wanted and thanks to the amazing staff who made the time to offer lots of ideas and really listened to my preferences, I came out... Toon meer
Pleasant & helpful staff. Sorted the sale quickly without any unnecessary chat/upsell. Whole visit lasted 5 mins and was very efficiently dealt with. Premises, clean and tidy and staff kept to Covi... Toon meer
Bedrijfsgegevens
Over H.Samuel - Manchester 19
Geschreven door het bedrijf
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contactgegevens
Unit 19, Fort Shopping Centre, M8 8EP, Manchester, Manchester, Verenigd Koninkrijk
- 01618390922
3,4
Gemiddeld
13 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I’m extremely disappointed with my…
I’m extremely disappointed with my recent experience at H. Samuel. I brought in my Hugo Boss watch which was purchased in MARCH 2025 — which cost £100 and had only been worn a handful of times — because the crown had fallen out. For such a well-known brand and price point, I expected far better quality.
What made the situation even worse was H. Samuel’s refusal to repair it. Instead of standing by the products they sell or offering any form of support, they simply dismissed the issue. This left me with an almost-new watch that’s now completely unusable.
I expected much higher standards from both H. Samuel and Hugo Boss. Poor quality product, poor customer service, and no accountability. I won’t be purchasing from them again.
I have owned other watches in similar price bracket for over 15 years & never had a crown fall out. I was told its not covered under the warranty, in the case any watch that has a issue even 1 week after purchase would be rejected for a repair.
Why would I even shop here again at this retailer?
THIS IS A WARNING TO PEOPLE TO NOT BUY A WATCH FROM H SAMUEL.
23 november 2025
Review zonder uitnodiging
Antwoord van H.Samuel - Manchester 19
Hi Joseph. I am really sorry to learn about your issues with your watch. We would really like the opportunity to look into this further for you. Can you please contact us on 0800 458 1065 (opt 3) quoting ref 02724080. Kind Regards, Shanice
Easy peasy!
It was very easy to use and find items i wanted, very happy customer :)
27 november 2024
Review zonder uitnodiging
Super friendly knowledgeable staff
The lady who served us at the manchester fort store was wonderful
She was knowledgeable friendly and helped us with our choice with a big smile and made us feel valued customers
2 juli 2021
Great experience / friendly staff who…
Great experience / friendly staff who helped with the purchase and good value for money on products - would recommend
25 juni 2021
It is easy to use and good satisfaction
25 juni 2021
Pleasant & helpful staff
Pleasant & helpful staff. Sorted the sale quickly without any unnecessary chat/upsell. Whole visit lasted 5 mins and was very efficiently dealt with. Premises, clean and tidy and staff kept to Covid rules.
25 juni 2021
The staff are warm and welcoming when u…
The staff are warm and welcoming when u going and always helpful and polite and help you find what your looking for x
17 juni 2021
Great service
4 juni 2021
Helpful staff and great store
Helpful staff and great covid procedures. I went in not knowing what I wanted and thanks to the amazing staff who made the time to offer lots of ideas and really listened to my preferences, I came out with a wonderful gift
3 juni 2021
It was great service and they are nice.
21 mei 2021
Very helpful
Very helpful staff who had good product knowledge and did not try to push the dearest items.
18 mei 2021
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.