hungrypanda.co Reviews 

Still waiting for the food. Restaurant says it's been ready for ages. Getting cold. Really shocking service.

Waited for actual HOURS to get the food delivery. We called the restaurant and they said the food was just sitting there for over an hour and no one came to pick it up. This service should be out of business. The food arrived after 10PM. Definitely not the time we eat dinner. NEVER EVER EVER use them.

Why I just didn't ring the restaurant !!!
Stupidly ordered online when in a tedious meeting.LEFT SPECIFIC INSTRUCTIONS than were not relayed.
You ruined my meal.
Never again.

Food was over 40 minutes late was totally cold restaurant is only 5 mins from home. If I could get out I would. It all went in bin.

Ordered food to take away and didn't receive a notification so the food was cold when I finally enquired myself, directly with the restaurant. Absolute joke customer service that just says sorry and lies about the reasons they failed.

No wonder the panda is hungry. The food didn’t show!

do not use them for food delivery. food was sitting at restaurant as we called restaurant after eta delivery time went over 15mins. ended up re ordering food on ubereats. hungry panda delivered food nearly 1 hour after eta time, chicken was cold. kids ended up eating hot uber eats delivery and cold food ended up in rubbish bin. customer service centre only offered $5 credit. what a joke

Hungry panda's system for tracking takeaway information is inaccurate and delayed

The variety of food on the platform is too small and too homogeneous, mostly Chinese food. Sometimes I want to eat dishes from other countries that are not available on this app.

it was only 3 min drive and food arrived after an hour. The customer service said that just heat the food lol. Don’t bother using their service.

Food was extremely late and cold. Got a text saying the driver was approaching, then watched on the map while they drove all over town with my food for an hour. Customer service says they can only refund me $6 despite a policy on their website that says they will refund you if your food is more than an hour beyond the originally promised time.

Food went on an hour and a half tour on a 30+ degree day. Food was not edible when it arrived. Cardboard packing soggy and stuck to food etc. we spent $120 and we’re refused a refund

Placed an order 11am, waited for 2 hours and ask the customer service about the order and to cancel the order. They just said the food is ready and cannot refund me the order. At about 4pm the order got delivered and the food was not edible when it arrived. A shocking 5-hour wait and they act like it’s not their fault and cannot refund me anything. If this is how you do business and treat your customers, you’ll get bankrupted soon honestly.

这家brook's something sweet @ Chatswood chase 也夠chea……p竟然叫hungry panda 取消客户对他店的差评.
感谢店家打电话告之不能给低过5星！还有告之不再接客人的生意！提醒了在这家已经消费了60几次、不能再浪费时间和金钱！所以现在是生活在封建社会，只有一家卖绿茶的吗？是不是要跪求lu cha了？我们楼下不远就有8家啊！
2.感谢双方让我们最后决定不再用这个平台了！用了4年，一共增值几千刀、換來的是更加的浪费时间精力去反馈问题！平台和店家不但没有協调理解顾客的反馈，而且互相推卸责任，还不停地指责客人！本来以为点外卖可以节省时间、现在是花钱，受罪、受wei Xie 还要跪求lu cha吗？感谢双方徹底让客户Si Xin決不再用了！集了几千分积分被吞了！突然关闭积分商城！平台和店家没有积极解决顾客反馈、还不停推卸责任！不断地责怪客户！wei Xie 客户不能给低过五星的评价！这还有言论自由吗！不是wei Xie ma! 还说不能匿名评论、是侵犯隐私权！breach privacy law, m Fri law..ye..r said can apply A… V… O
感谢双方徹底让客户Si Xin決不再用了！集了几千分积分被吞了！突然关闭积分商城！平台和店家没有积极解决顾客反馈、还不停推卸责任！不断地责怪客户！wei Xie 客户不能给低过五星的评价！这还有言论自由吗！不是wei Xie ma! 还说不能匿名评论、是侵犯隐私权！breach privacy law, m Fri law..ye..r said can apply A… V… @
You better considering U have breached the privacy law that post customer details to ur shop! Lawyer said that w can apply AV@ to against u!

I placed the order, which was then canceled without notifying me nor giving me a reason. Then the money was refunded to the app, becoming app money for the next order:/ after this unpleasant experience, I wont even want to order from them again, horrible.

The restaurant canceled my order because they closed at night (not shown on the app) whereas the app refuse to refund my money and put it in the wallet of ITS APP. What truly blew my mind is u cannot withdraw the money but only put it for another order, and wait for it, u can not use it with extra payment. This means I have 11 pounds in my account now which I can not withdraw. What makes it worse is you can only for other orders using the only account deposit but not a part of the payment.

So now I have 11 pounds in my app account for three months because I refuse to deposit more money to make an order, for which the minimum is 60 pounds. Who gives them the right to not refund a customer's money unless he deposits more?

Would immediately delete it once there is another app I can order Chinese food from.

I ordered food today, and the delivery person cursed on the phone, threw the food on the road and disappeared, so I contacted Hungry Panda to inform them. He tells you to look,ccty , find and eat. What ignorant bastar is this? customer service. it's trash, I think I reported this company to Birmingham city council growing up hungry panda Be careful, it's a scam company, I'm suing

1. I did not received my food and I could not call and text the delivery man because the number on app is wrong. And then i tried to customers services but they are useless.
2. They do not train its staffs, the staffs always call you and say they already arrived and let you wait downstairs for 5 minutes before they actually arrived.
3. The staffs always ask you downstairs to collect and call you in advance, they never send the food in front of the door, what’s the points I’m order food and pay delivery fees if i still have to go outside and waiting for food for . It is literally happening every time.

I'm a restarunt owner.
They Never deposit back until passed three months.
No one Resonese a call. NO reply any mail duuring a month.
Do not using.
i'm cosider report to the police.
Never.No..No..NO..

I ordered and paid for home delivery takeaway last night at 7.03pm when it had not arrived by 8.30 I contacted the restaurant they advised me that the order had not been picked up by there delivery people. They rang and told me at 9.15pm that the food was on its way to me. Of course this was not true I never ever received my order and they have my money - do not under any circumstances order through them if you don’t want to be ripped off - especially on Father’s Day.