The Hyde Group Reviews 

Very professional knew his trade well . Very polite a credit to himself and to Hyde

Lovely experience my husband and i had. Ann was so accommodating and the loveliest of persons

Had issues in past. Repairs not always carried out in a timely fashion. But this time Liam, came to sort out plumbing issues and provide Ist Class Service. Kitchen Taps and Under sink piping repaired . It was all done very quickly, cleaning and the operative left everything working well and tidy Much Appreciated.

Lovely young men, very polite and respectful. The job was done well.
Thank you!

Operative was very polite and very efficient And did an excellent job

Made a nice job of the window thank you 😊

I was really pleased with my recent repair request for Hyde Housing. I didn’t expect the issue to be addressed so quickly after I reported it. The handyman who came was absolutely fantastic; he was polite, thorough and went the extra mile to make sure everything was fully fixed, not just patched up. The whole process was smooth and efficient, and I would definitely recommend Hyde Housing’s repair service to anyone.

Brilliant professional service

From calling in to reporting repairs great service and then the workman that come out always happy go lucky and always make sure u are happy before leaving

Can only say what I've seen.... 2yrs max warranty on all plumbing and you'll be lucky if it lasts that long from what I've seen at they're YAPTON site.... two separate customers told plumbing isn't covered as its 2yrs 1 month old! . Badly installed, back falling waste pipes on all the upstairs showers, with cheap traps tgat id refuse to fit!...... cut out ceilings rerun, overboard, replaster, repaint.

It was good services and he done his job well

The guy was very helpful. Very pleasant. Punctual. New fan has been ordered and I am now waiting for it to be installed.

Hello good morning
I will tell you many times we fix it my kitchen even my fridge doesn’t work even my washing machine I will tell you right now if you move the light you don’t work late a few fix it you didn’t finish it still not done anything

I still have a problem, it's still dripping from the sink, but it's not as bad as it was, before,

After 6 weeks with lift out of service the lift was fixed, lasted 1 week, and broke down again. This latest breakdown occurred on 24th September 2026 and we are now 5 days in.

We live on the 5th floor with 2 young children.

There needs to be the ability within Hyde to identify when something this is not right with an important plant items such as a lift.

My experience with Hyde Housing has been extremely disappointing. The biggest issue is the apparent lack of care, empathy and accountability shown towards residents — particularly elderly and vulnerable people.

I have been trying to get help and support for my 86-year-old father, yet despite repeatedly raising concerns, we have experienced very little meaningful engagement. Cases are closed without proper communication, concerns are not properly discussed, and there seems to be very little consideration for the impact this has on the resident involved.

What is particularly upsetting is the complete lack of empathy. At 86 years old, my father should be able to feel that his housing provider cares about his wellbeing and will listen when he raises genuine concerns. Instead, we have been left feeling ignored and dismissed.

I even contacted the CEO directly because I hoped that escalating the matter to the highest level would finally result in someone taking the situation seriously. Unfortunately, my correspondence wasn’t even acknowledged.

If the CEO cannot acknowledge correspondence from the family of an elderly resident who is desperately trying to get help, what example does that set for the rest of the organisation? Leadership should set the standard for how residents are treated.

Hyde needs to remember that residents are not just case numbers, reference numbers or complaints to be closed. They are real people, including elderly and vulnerable people who deserve compassion, respect and proper communication.

Sadly, our experience has been that Hyde simply doesn’t care enough about its residents. The lack of empathy and accountability has been extremely disappointing.

Booking the appointment was easy and well informed about the arrival of the electrician.

Very friendly. Explained what the problem could be caus d by. Shoes what the problem was when identified.

Good customer service