Iconscout Reviews 

I've been a loyal paying member of IconScout for multiple years. After several years of paying them hundreds of dollars, I needed to cancel my subscription for a short time.

Their website makes it nearly impossible to cancel, so I reached out to their support to cancel my subscription BEFORE it renewed.

They refused with some BS response that I allegedly downloaded 1 asset after the renewal time (to put it into perspective, I've used many hundreds of assets over the last few years), and proceeded to charge me $300.

I am currently fighting the charge via my credit card company, but will never deal with this fraudulent company again.

I, like many others, was inattentive, and suddenly, the very expensive annual fee was deducted. This definitely seems intentional and so dubious that, if a refund is refused, I will consider taking legal action.

I bought by accident their anual plan, and I did not use ANY of the services the plan provides and asked for a refund 20 minutes after, it was 48 hours ago and their first option was to refund me just part of the money and suscribe for their quarterly plan.

After I read that I told them I needed a FULL refund and they have not answered since then.

They didn't have what I was looking for (I needed a wide selection of music studio content). They declined to refund me as I had downloaded an irrelevant fireworks file as a test.

They downgraded me from an annual pass to a quarterly pass. I had requested that they cancel the renewal. Which they didn't do, and didn't mention they didn't do.

I'm sure the content and assets are fine. But the customer service is way below what my company delivers and what people have come to expect these days.

Mohit from product team is worth recommending.

Iconscout provides a fundamental tool for designers, especially useful for quick access to high-quality visual resources like icons, illustrations, and graphic elements. The library is extensive and well-organized, saving time and streamlining creative workflows. Plus, the elements are up-to-date with current design trends, and the interface is intuitive, making it accessible for both beginners and experienced professionals.

I had an issue with a payment, and the Iconscout team resolved it in a very elegant way. I highly recommend this service for its utility and outstanding customer support.

One of the fastest-growing platforms I ever had the pleasure to work with. Buy or sell your icons are both easy and with a huge attention on user experience!

I was a contributor at the very beginning of their journey and I can tell you, worth every penny!

They are always there to help if you have any questions!

Thank you Iconscout TEAM for everything!

No sé más que hacer para que ellos dejen de intertar cobrarme por un servicio que no quiero continuar utilizando.
Me he inscrito un año sus íconos y no deseo más seguir con la inscripción, había puesto que no desearía renovación y todos los días están intentando cobrarme la nueva subscripción.
Ya he enviado por correo para su soporte diciéndoles que no quiero renovar y siguen con este intento de cobro, es casi un acoso.

You can find good animated gifts, photos and 3d models from Iconscout. They not have the greatest library but it is quite enough. Haleeza from help center were also very kind and helpful.

They force you to subscribe for a year, but their assets are very limited and disappointing. I couldn't find many of the assets that I needed for my projects. It's the worst service that I ever bought. I don't recommend this website to anyone. Save your money and time and look elsewhere

I have a charge of $179.99 that just showed up on my bank account. I have no idea where/when the subscription was solicited nor how they got my bank account information. I do not even use this service.

its a nightmare.

Fist of all they force you to become a yearly member and take the fee for the entire year and then you are stuck with the service.

The real problem is when I download a icon pack, they consider each dn every file inside the pack as individual download count and monthly limit of 2000 will be over if you download 25 packs in a month - even when you download a file in zip - zip has 4 files in and all 4 are considered as individual files and you are blocked from further downloads. I have complained so many times to them and they keep blaming cloudflare for blocking me, but the fact is that their limits are pathetic and I really hope no one buys subscriptions from them and hope that what ever money I have lost will be last and no one will lose money buy subscribing to them.

If you do want to get pathetic and horrifying service then go ahead and buy.

Great customer support and resolution. Great service also.

Quick and responsive support, great website for 3D artwork

Support was very helpful in resolving my issue. They were originally resistant, but made an exception to their policy due to logic and common sense, which is all you can ask for when expecting great customer service.

Absolutely useless subscription

They have more than 4 mil assets and after buying yearly subscription for $180 - I have limit of 1000 downloads per month and they are adding 6000 assets every day, what's the point of all those assets when we can't even download more?

They have not mentioned anywhere about these FUP limits on the pricing page, except on their terms page in small letters. They should have mentioned this on the pricing page then I would have never purchased this subscription.

I guess I don't have an option but to be their customer and download only 1000 assets per month and crib about them.

They are absolutely cold and rude in denying my refund request too.

Can't even download any icons for testing. No monthly subscription is offered. You have to pay for 1 year even if you don't want to. So if I want to download 5 icons I have to pay $179 USD which I personally think it's a rip off!!! Also adding 6000 assets daily is a lie to encourage people to sign up. I will never use this site and there are tons and tons of sites out there that offers everything this site offers and much more not to mention monthly subscription!!

in fact, only a very small portion of the quality illustrations.
The same situation is with the icons.

The fact they ask 155 dollars to use lotties and do not have any monthly offer as everyone else does, kills the interest to use lotties.
Why disclaiming it cost this of that every month if you don't give the possibility to pay monthly.
So I just won't use lotties at all. Waste of time.