Phoned Customer Service and spoke with a very nice lady named Elizabeth. She checked the renewal quote. We suddenly found out that my wife wasn't on the renewal, even though she should always be. Took... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been with iGo4 for the last 2 years, luckily I haven’t needed to use their services yet 🤞 but I have had the best quotes for car insurance with them. very good service & friendly staff if you... Toon meer
Bedrijf heeft geantwoord
Hello Team. I would like to say thank you for the excellent service I received. The whole process was handled professionally and efficiently, and the staff were friendly, helpful, and kept me in... Toon meer
Bedrijf heeft geantwoord
Arranged my car insurance over the phone with an exceptionally helpful lady whose name I cannot remember unfortunately. She was very thorough and explained things well. she was very helpful and unde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over iGO4
Geschreven door het bedrijf
iGO4 insurance provides customers with a range of insurance products, including car insurance, home insurance and van insurance.
We search a range of providers to find our best deals for our customers.
iGO4 has an innovative, new approach to motor and home insurance that puts customers at the heart of what we do. Through the range of iGO4 products, iGO4 Essentials, iGO4 Insurance and iGO4 More, we can deliver an insurance product that is suitable and changeable according to our customers’ needs.”
GET A QUOTEHELP CENTRE
Contactgegevens
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Manchester, Verenigd Koninkrijk
- contact@igo4.com
- www.igo4.com
4,3
Uitstekend
9K reviews
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Antwoord van iGO4
Thank you for taking the time to share your feedback.
It is fantastic to know that you were connected to an advisor straight away without any delays on the phone.
Should you ever need another hand from us, please feel free to get back in touch.
Kind regards, Tahara @ iGO4
Payment system 'fragile'
Gave me a reasonable renewal quote, so I left it to auto-renew. Received email telling me my insurance had renewed, but later received a text message to say my payment had been refused (because I had a replacement card a few months ago - same details apart from security number). I logged into the website and was met with an option to pay, so started the process. Got part way through and it was then that I realised why the payment had been rejected. I had to go fetch my card from another room, which took me a couple of minutes. I entered the new security details and was given a message that I should authorise the payment through my banking app, which I did. At that point, the iGO4 website seemed to realise the payment had been authorised, so carried on it's own processing, only to tell me it had timed out. My banking app showed me a pending payment that had been authorised, but I was left not being sure my payment had been received, and I didn't want to be left with no insurance. I could find no evidence on the website that I had paid, so I called iGO4 to find out. At that point I would have left a review score of 4, but I have reduced it to 3 as a result of the phone call. It took quite a long time to get to talk to somebody, and further time to get him to understand what the problem was. He eventually worked out that my payment 'seemed' to have been made. I asked him to confirm what he'd said, and he did do a few minutes later, and I asked him to feed back to the web team that the timeout being relatively short had caused this issue, so they might want to review it. At this point in time he started claiming that the timeout was due to my web browser, and that the only authorised browser was 'Internet Explorer', so me using Edge was probably why I had problems.
So, in summary, great until I had to use the website and customer services.
21 augustus 2026
Antwoord van iGO4
Hi Chris,
Thank you for taking the time to leave such detailed feedback, and please accept our apologies for the delay in responding to your review.
We're pleased to hear that you were happy with your renewal quote, but we're sorry that the payment process did not go as smoothly as expected. We understand how concerning it can be when a payment appears to time out after being authorised, particularly when you're trying to ensure your insurance cover remains in place.
We also appreciate your comments regarding the website experience and the service you received when contacting us. We recognise how frustrating it can be when you're seeking reassurance and clear answers, especially after experiencing difficulties online. We are particularly sorry to hear that your concerns were not resolved as smoothly as you would have expected.
If you would like to send us an email with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Kind regards
Chelsea @ Igo4 insurance
All Good thank you
29 augustus 2026
Antwoord van iGO4
Thank you for taking the time to leave a review. We are delighted that everything went perfectly for you and that you are completely satisfied with your experience.
If you ever need any further support from us in the future, please feel free to reach out.
Kind regards,
Karl @ IGO4
I have been trying to cancel this…
I have been trying to cancel this renewal as I no longer have the car but it’s impossible to cancel in writing on your website site
30 augustus 2026
Antwoord van iGO4
Thank you for taking the time to leave a review.
We're sorry to hear you've experienced difficulty trying to stop your renewal after no longer owning the vehicle. We understand how frustrating it can be when you're unable to complete this online as expected. Your feedback is important to us, and we apologise for any inconvenience caused during the cancellation process.
If you would like to send us an email with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Kind regards
Chelsea @ Igo4 insurance
Antwoord van iGO4
Thank you for taking the time to leave a review. We are delighted that you found our process completely trouble-free and that you experienced such an excellent standard of care from our team.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ IGO4
great service
no pressure helped me with the renewal didn’t just renew really good service and good value
27 augustus 2026
Antwoord van iGO4
Thank you for taking the time to leave a review. We are delighted to hear that our team looked after you so brilliantly with your policy update, ensuring you felt completely relaxed without any sales stress. It is also wonderful to know that you experienced such fantastic care and that you secured a great price that offered excellent value.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ IGO4
I find igo4 very helpful
I find igo4 very helpful, they provide helpful easy to understand information and a good website.
26 augustus 2026
Antwoord van iGO4
Thank you for taking the time to write a review.
It is brilliant to hear that our website was easy to navigate and that the details provided were clear and straightforward.
If there is anything else we can do for you, please get in touch with us.
Kind regards,
Leanne @ iGO4
The price was good and service is good
The price was good and the service is excelent. Hopefully I will not need to use the ful services of IGO4, but that is what insurance is for.
28 augustus 2026
Antwoord van iGO4
Thank you for taking the time to share your review with us.
It is brilliant to hear that you found our rates attractive and felt well taken care of by our team. We completely understand your sentiment—insurance is there for piece of mind, but we all hope you never have cause to make a claim!
Should you require any further support with your account, please do not hesitate to reach out.
Kind regards,
Leanne @ iGO4
Antwoord van iGO4
Thank you for your wonderful feedback!
We’re delighted to hear that you’re happy with everything.
We really appreciate you choosing us and taking the time to leave a review.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ iGO4
Was easy to set up my insurance with…
Was easy to set up my insurance with them and when I had to call they were so helpful and sorted everything out in a few minutes
22 augustus 2026
Antwoord van iGO4
Thank you for your lovely feedback!
We’re delighted to hear that you found setting up your insurance easy and that our team was helpful when you needed to get in touch.
It’s great to know we were able to resolve everything quickly and efficiently.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ iGO4
Antwoord van iGO4
Thank you for your lovely feedback!
We’re delighted to hear that you received great service and found the process easy and straightforward.
We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ iGO4
Such a helpfull lady
Very helpful lady on the phone could not have a better experience with her
22 juli 2026
Antwoord van iGO4
Thank you for taking a moment to leave this review. It is wonderful to hear that our telephone representative looked after you so brilliantly, delivering a standard of customer care that could not have been better. Knowing that she was so exceptionally helpful and that you had such a fantastic experience means a great deal to our team.
If you have any questions or need any support with your policy, please reach out to the team who will be happy to help.
Kind regards,
Karl @ IGO4
The company is doing a good job…
The company is doing a good job (service)for people, good customer service and great team, also greatprice.geakeep it up well done everyone 👍 👏
19 augustus 2026
Antwoord van iGO4
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with our customer service, team and pricing. It’s wonderful to know you feel we’re doing a good job, and we’ll certainly keep up the good work!
We really appreciate you taking the time to share your kind words with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ iGO4.
Always so easy to deal with and a lower…
Always so easy to deal with and a lower price this year!
21 augustus 2026
Antwoord van iGO4
Thank you for your fantastic 5 star review and feedback! We’re delighted to hear that you always find us easy to deal with and that you were pleased to receive a lower price this year. We really appreciate your continued support and hope to provide the same great experience next time!
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ iGO4
Great communication
Great communication
Plenty of msgs & emails
And I ended up speaking with a very helpful and thorough lady and after a couple of ‘tweeks’ on my renewal I decided to stay with IGO4 and I’m happy
21 augustus 2026
Antwoord van iGO4
Thank you for taking the time to leave us a review.
We are delighted to hear that you had great communication with plenty of updates and that our team member was able to help tweak your renewal so you could stay with igotu4.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ iGO4
All looked good until I got to the…
All looked good until I got to the question "I can confirm that I have read the pre-contractual explanation" - I couldn't see anywhere to read this so couldn't proceed further. A standard summary of the policy I was about to pay for was not available. When I went back to view policy documents, a pdf opened demanding a username and password.
19 augustus 2026
Review zonder uitnodiging
Antwoord van iGO4
Thank you for your feedback. We're sorry to hear that you experienced difficulties during the quotation process and appreciate you taking the time to share your comments.
We understand how frustrating it must have been to reach a stage where you were asked to confirm that you had read the pre-contractual information, only to be unable to locate it. We also appreciate your concerns regarding access to the policy documentation and the difficulties you encountered when attempting to view the PDF.
Our intention is to ensure customers have access to the information they need to make an informed decision before purchasing a policy, and we're sorry that this was not your experience. We recognise how important it is that policy information and supporting documentation are clear, easy to access and available at the point they are needed.
If you would like to send us an email with your policy number, full address and date of birth to Contact@igo4.com, we can discuss this further with you.
Kind regards
Chelsea @ Igo4 insurance
Purchased Insurance
Purchased this insurance with igo4, I found them very competitive and the best quote I received, I would recommend igo4
18 augustus 2026
Antwoord van iGO4
Thank you for taking the time to leave a review.
We're glad to hear that you found igo4 very competitive, received the best quote, and would recommend us!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ iGO4
Absolutely amazing
Absolutely amazing. Very efficient and reasonable pricing.
I will for sure to recommend to anyone.
15 augustus 2026
Antwoord van iGO4
Thank you for your fantastic feedback! We’re delighted to hear that you found our service efficient and our pricing reasonable. It means a lot to us that you’d recommend us to others. Thanks again for choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ iGO4.
Antwoord van iGO4
Thank you for taking a moment to post your thoughts today. We are really glad that your entire experience with us progressed seamlessly without any hitches or complications from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ IGO4
Antwoord van iGO4
Thanks for taking the time to leave us a review.
It's great to hear that you found the process straightforward and easy. We always try to keep things simple for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ iGO4
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