Illuminated Mirrors Reviews 

Adelei was amazing in keeping me updated on my purchase , she was polite and informative , the delivery company didn’t deliver on the arranged day but Alelei was apologetic and kept me updated to date

The communication from this company and in particular Joby was fantastic from the outset. We now have a beautiful illuminated mirrored cabinet installed with speakers and amazing lighting that finishes off our new bathroom beautifully.

Really happy with the mirror. The Bluetooth add on is great it boots up really quickly. We have the mirror powered by the lighting circuit and when the lights switched on a couple of seconds later it beeps ready to connect. The sound is good too from the speakers mounted behind the glass.
Alelei was excellent answering all questions very promptly and made sure the mirror was delivered on the day we needed it. Over all very happy with the mirror and very happy with the spot in customer service by Alelei

Good comms and product as specified. Very happy with the service with Joby in Customer Support keeping me advised of progress with the order throughout.

From ordering to installation this has been a perfect experience. Joby at illuminated mirrors kept me informed about delivery and then contacted me to make sure it had arrived safely. Couldn’t be happier with the quality and the service

Ordered 3 mirrored bathroom cabinets from Illuminated Mirrors. All look fantastic!
One of the doors that arrived had a small chip in it though but this was quickly replaced thanks to Joby from customer services.
Very impressed with the products overall and I will shortly be ordering a Hollywood Mirror for my wife. 5 stars!

Excellent service. I had a query regarding slightly delayed delivery and it was answered promptly by Alelei, who was extremely polite and helpful. Mirror arrived when promised, well packaged, and is now installed and working well. Thank you!

A fantastic example of a British company trying and suceeding to offer superb quality illuminated mirrors, and staff who go more than the extra mile to ensure any minor issues, in my case a delivery problem are dealt with very promptly, their amazing communication, second to none, so refreshing! Andrew and Alelei were very proactive, resulting in one very happy customer. The mirrors, well, they're superb!
Thank you

Ordered 3 cabinets in 2019 and still working well and great quality. Only thing was 3 mirrors on the doors became a little tarnished.
Great customer service from Alelei Umali who went out his way to make sure I got my 3 replacement cabinet doors quickly.

Customer service from Joby has been the best I have ever experienced, particularly as I was purchasing such a small replacement item. Illuminated Mirrors has the best service ever and Joby is an absolute star for them

The mirror arrived well packaged and in perfect order.Joby kept me updated throughout the process after sorting out a minor fault by myself and kept me informed about the delivery making progress run smoothly

For me what makes a company a 5 star is not what goes well but how they treat their customers and resolve issues when something goes wrong and Illuminated Mirrors is definitely worthy of a 5 star rating. Fantastic customer service from Andrew Burrows, the communications were polite, friendly and a replacement part sent out promptly. I would buy from them again without hestitation.

Excellent customer service. Joby went above and beyond to make sure my mirror was delivered on the day stated. Kept a track himself and kept me informed. Great mirror too.

Joby was exceptional in personally tracking and ensuring the safe dispatch and delivery of my order. Thank you Joby.

I purchased the Amara Edge Cabinet 700hx500w from Illuminated mirrors - my third purchase from them over the years. Before ordering I asked for some dimension details of the internal shelves, to compare the cabinet I'm replacing. Joby was extremely prompt and helpful in getting the information to me, which allowed me to be confident in what I then ordered. I also didn't want the cabinet for a couple of weeks (waiting for the bathroom fitter) and Joby ensured the cabinet dispatch was put on hold until the right time. All-in-all, great customer service and also extremely high quality products - which is why I keep coming back. Thank you!

Excellent service by Alelei for keeping me updated with our mirror deliveries and concerns.

Have used IM a number of times for our projects. Products have always been great and delivered in good time. Recently we had any issue with some damage caused in in transit. Alelei, at IM took complete control, arranged for new mirrors to be delivered and was in constant contact with updates.
Will definitely be using again. Thanks again Alelei

We are very impressed with IM's understanding of our situation ( a delayed report of damage) and for their prompt action in sending a replacement part. Alelei has been courteous and efficient and has followed up the initial conversation with interest and professionalism. We are very grateful and would recommend this firm. The quality of merchandise and service has been first class.

Good communication about availability and dispatch dates. This was my second purchase after several years.
Thanks Alelei for answering our questions and keeping us informed.

Really great product and very helpful customer service