Illuminated Mirrors Reviews 

customer service extremely good, Joby kept me informed all the way.

When I asked a question Joby replied immediately and was extremely helpful. He then kept me updated with how the order was doing, notified me when it was on its way and then checked it had arrived in perfect condition. I felt a valued customer.

Good communication

Not only is the mirror I bought great quality, it arrived very safely packed and early! A very big thank you to Joby who really did go above and beyond to make sure everything went smoothly. I would definitely recommend this company based on my experience.

Joby was a star from start to finish. Excellent communication and service.
Went above and beyond to make sure the service i received was first class.
Thank you Joby!

Beautiful mirror delivered on good time and easy to install. Looks amazing. Joby from customer services helped move around delivery times to make sure we got the mirror in time for the builders to put it in - white gloves service of the best kind. Took all the stress out of delivery timings (which on a building project are always a pain!)

Joby provided excellent customer service keeping in touch with delivery updates when requested along with following up on delivery. Very efficient and responsive. Thank you Joby!

Alelei helped a lot thank you.

Joby was very informative though out the delivery period as it was over Easter and there was a delay because of the bank holiday.
The bathroom cabinet arrived well packaged.
I do think the shaver plug inside should be up graded as most electrical items come with a usb or C chargers now .
This would be much more useful.

You wanted to say a huge thank you to the team. Especially to Alelei & Andrew, for all their attention to detail and service. They arrange the repair of the mirrored back of my bathroom cabinet very efficiently. Just waiting for my less efficient electrician to fit it!
Great job guys and thank you again. There are not many firms who deliver on their service promise.

Great service and will use again and again, the products are quality.

Highly recommended

Joby Aguilera Helped me through the whole process and kept me in the loop.

Customer chat service is excellent. Alelei just answered all my questions perfectly taking the time to understand what I was asking. He provided drawings and pictures of products to help me understand them better. Very helpful when buying a product over the internet that you can’t see in person.

Lovely mirror and outstanding customer service from Alelei. I had so many questions and all were answered in a clear and concise way. Very impressed, thank you.

Great service so far, especially from Joby.
The mirror looks great; however, I reported a missed delivery by the courier (DX), who were originally scheduled to deliver the mirror on Thursday afternoon, but never attempted delivery. I reached out to Illuminated Mirrors on Friday afternoon after DX again missed a second delivery time slot. Joby very promptly intervened by contacting DX directly to resolve the issue. Thanks to her efforts, the mirror was successfully delivered later on Friday.

Purchased several of the mirrors from this company, always great service, well packed and an excellent product.
A big THANK YOU to Joby, who really goes the extra mile to ensure you are well informed and to check that your items have arrived as planned.

Fantastic customer service.

Alelei was always available to assist in the whole process from start to finish and this was highly appreciated. The product arrived in perfect condition and well packaged.

Thank you.

Excellent customer service from Alelei to make sure everything was correct.

Brilliant from start to finish. I chose Illuminated Mirrors because they’re a British company, manufacture everything in the UK, get great reviews, have a fantastic range of mirrors, cabinets etc and excellent prices. They tick every box. But what about customer service? I had a query before purchase and contacted customer services. Alelei chatted with me. Absolutely amazing. Nothing was too much trouble. Alelei took me through the whole process and then checked when my mirror would be delivered and followed up on the day to check I’d received it and it had arrived in good condition . It had and it was. The delivery company (DX) were also excellent. I can highly recommend Illuminated Mirrors in fact I’m purchasing a cabinet for my en-suite this weekend.

The mirror is absolutely beautiful! There was going to be a small delay in building our product versus the displayed delivery time. Joby told us as soon as possible and then fast tracked the build and delivery, keeping us updated at all stages which was much appreciated as we had an electrician booked to fit the mirror. Really impressed with how this was handled and the final product is fantastic.

Our second choice mirror the Eson backlit mirror has been installed today.It arrived promptly and very well packed. We had a few issues getting the lighting to change from "white" to "warm white" on the 3 way rocker switch. I did a live chatch with Jody who was extreamly helpful and guided us through how the switch positions work.Bathroom ,now complete and the mirror adds that classic look.