Illuminated Mirrors Reviews 

Joby is a tremendous asset to this company, working in customer service at Illuminated Mirrors. He was very helpful right the way through the process of my choosing and ordering a cabinet for my new bathroom. He answered my many questions, and found answers to the more technical ones he couldn't immediately answer. No BS, just good honest facts. This is what good customer service is. He made the whole process smooth, keeping me informed with regards to delivery and even checked to see if I had received it in good order. 10 out of 10 Joby, well done. I love my cabinet. It's very well made, a quality product and well worth the money.

The product is really excellent quality and the customer service is truly exceptional! Alelei was beyond helpful and accommodating from start to finish. I had so many questions in deciding which mirror to buy and I had to delay delivery as I was away but she organised everything perfectly for me. I used to employ 100 people and if I was still in business, I would give this young lady a job without hesitation! One of the very best companies I have ever dealt with and these days it's very rare to get such outstanding customer service.

I reached out to Illuminated mirrors to ask for a spare part for a unit I never even purchased from them. It was existing in a house I recently moved into.

Right from the start after my initial enquiry Alelei coordinated with her team and found a solution for me, there were no guarantees as it was an older unit but she took the time to update me on the progress of the delivery and even check in after to ensure everything was as expected.

I will certainly recommend Illuminated Mirrors and Alelei is a true asset to your team

I recently purchased from Illuminated Mirrors and have been really impressed with both the quality of the product and the service I received. The mirror arrived promptly, was well-packaged, and looks fantastic in my clients bathroom.

A special shout-out to Joby, who followed up with a personal message to make sure everything was working well. It’s rare to see such a proactive and genuinely helpful approach to customer care these days.

Thank you for the excellent customer service provided by Joby. This is someone who goes out of their way to help the customer no matter how large or small the task is.
I highly recommend this company.
Great value too!

Great services & Great product, highly
Recommend.

I have also had fast responsive emails from
Alelei Who has been amazing and thank you for the support & updates on everything.

Lewis

The customer service team is amazing. Alelei managed beautifully my requests and was able to arrange a very quick delivery. The communication was spotless, timely and polite. An absolute pleasure!

The customer service agent Joby was incredibly helpful at expediting my order. She personally monitored the whole process and kept me informed of progress, checking that I was happy. Make sure you hang on to her, such great care is rare these days.
The mirror is fabulous and had been well admired by our bathroom fitter who is going to pass on the company details to other clients. Excellent customer service, superb product, good value for money. What more could you ask for? 100% recommended.

Joby was brilliant. They got our order expedited and the mirror was delivered safely today to be fitted today tomorrow after they tracked the order. They are a real credit to the organisation

Excellent customer service. There was a small delay with the order and Joby ensured that I had regular updates on when the mirrors would arrive.

Absolutely love my new mirror. There was a slight delay with the shipping but Joby kept me updated every step of the way. He also followed up with me to ensure I was satisfied with everything. I would definitely recommend.

Absolutely fantastic customer support from Joby, was honest, very helpful and I was kept informed every step of the way through to delivery.

We had a lot of trouble with the delivery of the mirror but Joby Aguilera sorted out our problems and kept us informed.

Joby @ Illuminated Mirrors was amazing, helped us through the entire lead time,

Even through unforeseen circumstances they was able to fulfill our needs.

Amazing customer service throughout everything.

Thank you.

First of all, the mirror is absolutely amazing!! Very good quality with great customer service! An assistant named “Joby Aguilara” made my experience wonderful with speeding shipping times and for giving courtesy to make sure I was happy with the mirror that I arrived.
Overall defiently recommend these guys!
Smashed it

Suki

Lovely mirror. Delivery was slightly delayed but was kept updated and looked after by friendly and diligent customer service agent Joby.

Found the perfect mirror after struggling for ages on other sites. Ordered but was then informed that there was a slight delay of 1 week. I spoke with Joby via the Live chat and email to confirm the despatch date two days prior. Joby was extremely helpful with ensuring despatch on the day and following up with tracking details (even though I'd received them from DX). Joby then confirmed the delivery window on the actual delivery day. This is an example of exemplary Customer Service, just how it should be. I wouldn't hesitate to recommend Illuminated Mirrors. First class all round!

Avoid!!! After purchasing the mirror last August and having it fitted end of September it started deteriorate within few months. Every corner of the mirror developed a stain on it and the bottom strip came away ( it actually fell down completely since taking the photos). I tried contacting customer service and asked for replacement as promised in the 10 year warranty. Yet I was met with constant emails with the delayed deliveries. In the end, I was told I would have a refund, and of course, I was told it's been delayed as well!!! Do NOT recommend.

Illuminated mirrors had the product that seemed to meet our needs exactly. The ordering process was simple and a dispatch date was given.

There was a small, inconsequential, delay and the communications around that could not have been better. I received both emails and a lovely phone call to keep me up to date.

I was truly made to feel like a valued customer. I have to mention Joby who took exceptional care of me and was a delight to work with throughout.

The mirror arrived safely today and looks magnificent. I can’t test it fully until until it is installed, but based on my experience to date, I don’t expect any problems.

I have no hesitation in recommending Illuminated Mirrors.

Fantastic mirror and excellent after care. Alelei was responsive and was informative at all times - cannot fault the service received