Illuminated Mirrors Reviews 

I am giving 4 star only because since placing order I didn’t get any update until I chased it myself after almost 2 weeks. The email address that was provided on the order confirmation unfortunately bounced back. Finally I managed to chat with Joby who reassured me and made the process very swift thereafter. Joby ensured the order was delivered and kept me updated very closely. Fantastic customer service when managed to get in touch. Thank you Joby 😊
The product itself, I love it although I am yet to hang this on my bathroom wall but looks amazing!

I needed a replacement door for a Brutas mirror cabinet I had previously purchased from BMC as I had managed to crack a mirror...don't ask how!

Joby dealt with my request efficiently & professionally....I had a new door within 48 hours and Joby even kept me up to date with the delivery.

Not often you get such good service.

Firstly... fantastic mirror. Have owned for 4 years.. unfortunately LEDs have failed. But have been able to source replacement from Illuminated Mirrors & I have to say @Alelei - your customer service is FIRST CLASS! A credit to Illuminated Mirrors. Thank you

I had an appliance fault that damaged the shaver socket transformer on my bathroom cabinet. I explained my situation to Joby in their customer service team and after a couple of emails to identify the exact part I needed, Joby liaised with engineers to source a replacement and arrange delivery at a very fair price. My cabinet is now fully working again.

I bought the Serena Shaver Edge Mirror to replace an older illuminated mirror in our ensuite bathroom. It arrived on time, which was brilliant as I had an electrician booked to install it. I am very happy with the mirror. I feel it is a better quality product than the previous mirror, the glass is thicker and the brightness can be changed to be more muted.
I would also like to thank Joby for support during the process.

I've ordered a couple of mirrors from these guys, and their products are great. The last order I placed suffered a slight delay. However, Alelei contacted me about the delay and kept me informed almost every day about the estimated timelines, right through to delivery. Little hiccups happen, but it's how they are handled that you remember, and Alelei did an outstanding job, a credit to the team.

Communication and response excellent

Alelei was a breath of fresh air with first class communication which is sadly lacking in the UK today

Placed order and there was a slight delay on the mirror getting delivered, great customer service kept me updated through out and also received email to make sure that I received the mirror and that I was happy with it.Great quality mirror highly recommend this company.

Very impressed with the service received from Illuminated Mirrors. Extremely quick to respond to enquiries, and kept me updated throughout the supply process. I dealt with Joby throughout pre-delivery and then when I had a post delivery technical question Andrew was really quick to help.

ANDREW WAS BRILLANT AT HELPING ME SORT THE MIRROR, WE BY MISTAKE DIMMED THE BRIGHTNESS AND ANDREW WAS QUICK TO HELP SOLVE THE ISSUE. THESE MIRRORS ARE EXCELLENT MY GIRLS HAVE THEM IN THEIR ROOMS THEY ARE BRILLANT

Easy to order, great communication from Joby who kept me updated with the order and provided tracking information. The mirror looks exactly as expected and hopefully, will prove a good buy.

Unfortunately the first mirror I had delivered was damaged but Joby in their customer service was excellent and jumped into action to find a replacement quickly, providing regular updates on delivery and checking in to see everything was ok with the second delivery. No quibbling over a replacement is a refreshing change. The product also seems very good quality.

Excellent support and customer service from Alelei. After ordering kept well informed and also followed up after safe delivery to check item was as expected. The item is fabulous and am looking forward to seeing it on the wall.

Brilliant service - after placing an order I emailed with a query about delivery. Alelei responded quickly and answered my questions straight away. Her communication was great, contacting me twice more to make sure everything had gone smoothly and we were happy. Such excellent customer service is very refreshing!! Thank you

Excellent service, from my initial inquiry about delivery dates for my mirror, to the actual delivery process,(checking I would be in when the couriers arrived) was clearly explained and the staff were so helpful, thank you Alelei.

Whatever type or size, or leccy fitting you require of your mirror, this company has you covered.
I placed a Oder for a hard wired mirror for my dressing table area.
Before dispatch I got a mail from Joby that they were ready to depatch. Joby kept me up to date on a daily basis right through to delivery and also a follow up later on. Their customer service is next to none.

Illuminated Mirrors were great during the sales process. Unfortunately the delivery company did not maintain the standard. However Joby from Illuminated was really good and her attention made a great difference, thank you Joby

Great mirror, great response, appreciate Alelei's help and follow up. Would buy again. Thanks,

Great experiece with this company. I lost a part recently and Joby was happy to help by sending a replacement out straight away. I definitely would recommend Illuminated Mirrors, the products are great looking and customer service very responsive and helpful!

Selling rubbish! One of the cabinet gets broken door, and they have no spare parts for it…. 1 hinges of cost £5 I have to throw the whole cabinet.. SHAME!!!