Illusivejewels Reviews 

Ordered 3 rings and a hand chain, love them all! The gold is very nice gold, doesn’t look cheap and think they will wear really well. Customer service was great to return one ring which didn’t suit me and even got a free ring I gave to my friends!

My cute dangle nose piercing jewels arrived today. I'm so pleased with them they are both so beautiful 😍 I'm looking forward to my next purchase for my birthday. Fast delivery experience and lovely customer service

i’m sorry but if you don’t order jewellery form here, what are you doing?. the jewellery is STUNNING! i ordered 3 mystery nose piercings and 3 belly rings and i am IN LOVE!

Always had a great experience with this small business, ordered from them multiple times and deliveries always fast, my fave rings so far are the watch rings and I’ve had so many compliments on them, would recommend supporting this brand!

I purchased my item in December through Clearpay as I’m not very trusting of websites I’ve not used before a few days later my parcel arrived. upon arrival I discovered the padded envelope that it had been sent in had been ripped open I immediately contacted Layla at illusive jewels and sent over pictures to show the problem she told me that the item would still be inside. why she would think I would contact her if the item was still inside baffles me. I then sent over clearer pictures and explained further that there was in fact no item inside and even sent over royal mails delivery photo showing it was ripped she has since then ignored me and not even tried to rectify this so I’m out of pocket and still don’t have the item I ordered this was only a small order of £20 I dread to think what may have happened to people that have spent considerably more than me with this company

Layla if you read this you should work on your customer service as it is appalling

1ST CLASS SERVICE HASSLE FREE ARRIVED ON TIME AND KEPT UPDATED DURING FULL PROCESS

first time ordering from illusive jewels and I’m so happy with everything I ordered some nipple bars and the checking out was so quick and easy and the delivery was so fast and packaging was perfect!!, absolutely in love will 100% be ordering again. Thank you 🩷

Arrived so quick! Couldn’t believe it, I ordered the sliver spiderweb belly bar and it fits perfectly, looks gorgeous and it’s sparkles like crazy, can’t get over how beautiful it is, will absolutely be buying Again! Thank you ❤️🤍❤️

I bought a belly ring from them and it is so cute and fits so nicely I’m 100% buying again soon, definely recommend x

Iv shopped with Illusivejewels many times over the past few months I even had an order mixed up which was immediately sorted and replacement sent - each order Iv reached a lovely free gift - fast shipping and gorgeous jewellery I have purchased for myself and family members my go to shop I would 💯 recommend 🤩 fab customer service, go get your jewellery ladies and gents 😍

My granddaughter loved her black skull belly bar. It was of high quality and very well made. Fast and efficient delivery.

Having read some of the reviews I was quite sceptical about ordering. Well all I can say is 100% glad I did so far. Item was much better than I was expecting and excellent delivery time.
Well done guys.

I bought a necklace which was confirmed as dispatched on the 5th December, Royal Mail still haven’t received the item to deliver so I won’t get this in time. I haven’t had any communications from illusive on the delay, I prefer using small businesses for the personal service, unfortunately illusive don’t seem to care once you’ve paid them. I expect a refund once I can get in contact.

Absolutely horrible jewellery. I ordered a nose ring only for it to be the size of a hoop earring, absolutely massive and hangs down to the top of my lip. Looks absolutely ridiculous. Should have been an earring not a nose ring. Asked for a refund as I didn’t open the package that the actual nose ring came in, it is still sealed and I was told I couldn’t. Waste of my money and will never be ordering again. Definitely wouldn’t recommend any of the nose rings unless you want to look stupid.

In addition to this-
I was advised to return the item.
After lots of email without any response after 2 months the parcel was lost by Royal Mail. You cannot compensate for jewellery lost from Royal Mail unless it is a special delivery (I was not asked to post this special delivery I was asked to post as a large letter- I was unable to send it as a large letter therefore sent as a singed for parcel) a large letter with jewellery contents is not compensated by Royal Mail. I was ignored by the rude seller again for a period of time. She has refused to refund my item- that was incorrect, return lost in post (service I was advised to use). I was then asked to lie and say to Royal Mail something else was in the parcel..

Please do not buy from this seller- it will be a big mistake. This is definitely not a business just a money making scam.

The quality materials and incorrect item received yet awaiting on a response. Have had to raise this with klarna. Very unprofessional. Will definitely not purchase from this store again.

I brought a ring and some earrings as a Christmas gift from the illusive Jewels website and I’m so happy with how quick the delivery time was. The packaging is so cute I’m really pleased with how it came especially as it was gifted. I ordered the items in Black Friday and they came really Quickly as well as great quality for the money and also came with a free gift which is stunning! Thankyou so much will definitely be buying again 💕💕💕💕

i love this brand so much and the jewellery is amazing but i was given two discount codes (one on a card in my last order and another on the website after i put my email in) and neither worked but apart from that the jewellery is amazing and i’ve just ordered another belly bar x

update: they emailed me and let me know that they disable discount codes on black friday due to the huge sales that are already on, which is fair enough considering some belly bars are discounted from about £18 to £10, 5 stars x

Update: I have the emails, and even your responses to customers are rude. It’s always easy to blame others for your lack of or poor service. Maybe you should just take accountability and not treat customers poorly, and these situations wouldn’t arise and you wouldn't be shocked when your receive negative reviews.
I received really poor quality items and customer service. I initially emailed the company, sending photos of the faulty items, and then messaging on FB. I’m yet to receive a response or acknowledgement.

Update: do not use this company the owner Layla has a disgusting attitude which you can see from her responses to genuine customers. She finally promised me a replacement but over a week had passed and I contacted the company again. She now said she would not send the replacement because I had left a negative review based on a factual experience and was extremely rude. She advised me she will now only refund me once I have returned the faulty item, which I have every intention of doing when I have revived my item or refund. She also comments on the fact she is running a small business and is not happy with paying customers reviewing the company negatively. She has also then commented on other reviews I’ve left based on poor experiences.
Quote from her first response -
‘I am so sorry about this!!! Thank you for sending this over to me. Unfortunately, it looks like you have received a faulty necklace which may have not been plated properly, sorry to cause any disappointment as you should have never received any jewellery in this condition! I will raise this issue with my manufacturers immediately.’
Quote from her response after seeing my review -
‘While I respect your right to leave reviews, I kindly ask you to bear in mind how negative reviews can significantly impact small businesses like mine. In this case, your review was posted before I had the opportunity to respond to your initial email, and it does not fairly reflect the effort given to resolve this. I believe nothing you said in the review is true. I noticed that you have left over 50 one-star reviews for other companies, which shows a pattern in your actions, so I won’t take it personally. After your previous email, I would like to refund you instead of sending a replacement necklace. Please return both the faulty necklace and the gift you received (with your order number inside) using the label provided and send over the receipt when you’ve sent it. Once I receive the return, I will issue a full refund which will land in your account within 5 working days

I’ll be posting the photos of the item I received, which were sent to the company on both FB & email hence her first response. I even sent screenshots to Laya after she called me a liar about the dates and times I had contacted her company & she still feels justified in her responses. I would also like to point out that yes, mistakes are happy but as a small business would you expect to receive an item that was extremely damaged? This was also a gift for my niece whose birthday is not passed.

Absolutely love this company!! I wear my jewellery everyday and it still looks brand new. Very good communication and fast delivery!

terrible communication and delivery!
I recently placed an order (Friday) and selected 24 hour shipping. I received no order confirmation email (thankfully I screenshotted it!) and on top of that my order still hasn’t arrived. I placed an order for ONE cherry belly ring. Ridiculous