Illusivejewels Reviews 

Bought a Dior necklace and after wearing it for the second time the diamonds fell out the o, understandably these things can happen I got a free gift with this order also, stunning cherry earrings! After emailing to advice of the issue with the necklace i was sent a new one and another free gift also which I did not expect with this been a replacement! Thank you soo much for been so helpful and generous! I’ll 100% be ordering more thank you!

I’ve ordered multiple bars from here and all of them have now broken (including the replacements). I was going to just leave it but after the experience i had and now my replacement breaking i feel as though i have to comment on it. it’s a shame as i like supporting small businesses and my first experience emailing them was great. However, when 2 bars from my second order broke i was told i could get them replaced (i now understand that was nice as it wasn’t within there warranty but why make promises u cant keep). my replacement then got lost in the post and after emailing multiple times asking about its location i got a response after about 10 weeks. I then had to wait for a case to be opened with royal mail and after another month they found it was to late to get compensation. By that time another bar had broke but i was told i couldn’t get that replaced too. It then took another month to get the replacements sent out but they sent me the bar they told me they couldn’t replace and not one of the original bars. so disappointing after waiting about 5 months to never received one of the bars, especially considering the money i had spent. But they ‘wouldn’t pay another £3 for postage’.

The jewelry is so pretty and well made, I also received my order the next day with standard shipping, really impressed with the quality and speed of service!! It’s great to find body jewelry that doesn’t break the bank while still having amazing quality, really really happy, will definitely be ordering more

I originally bought a belly button bar which arrived quickly and in good condition. I absolutely loved the piece and thought it was an affordable price considering this company suggest they are “water proof” and “dont tarnish or discolour”. However not long after, the jewellery snapped and the butterfly charm came off. After emailing this problem was quickly resolved and I was sent a new one. However again not long after this the same thing happened except this time the WHOLE butterfly part fell off, it had tarnished and had also coloured my skin green. The main part of the bar seems to have not tarnished as much so I believe its jjst the dangly part which needs to be made of a better quality material. I had followed advice from the brand and took it out when swimming and bathing and only left it in to shower, so this should NOT have happened. I emailed again and this time the reply stated that nothing could be done as it had been over 30 days, and in the email she said that the jewellery needed to be well looked after in order to last, which in my opinion felt like she was trying to blame me for the broken jewellery, which I found slightly unprofessional. Had this jewellery have been cheaper I could be more understanding of this, however I have had belly bars which have cost me less than £5 and have lasted longer than these ones! Such a shame because I really love the look of the jewellery from this brand.

DO NOT BUY FROM THIS COMPANY!

Cheap, Faulty Materials and Terrible Customer Service

I ordered a ‘Dior’ necklace (23rd May 2024) from the Illusive Jewels website, and it tarnished within a week. When I contacted the owner, Layla, she agreed to send a replacement and promised a full refund if the new necklace was also poor quality.

The replacement necklace arrived (20th June 2024) with numerous issues: it was missing an item, the writing was backward, and the material was cheap (not like the images on their website) I immediately requested a refund.
Layla asked me to send the item back tracked to process the refund. After several delays (due to Layla being on holiday and her mum unable to handle issues), I was informed that their returns system was poorly managed and they struggled to identify my return. Which I don’t expect when spending so much money on a faulty item.

( I sent necklace back on the 10th July 2024) I asked for the return shipping cost to be covered since I received another faulty item. Layla agreed to cover only £3.50 of the £5.20 return shipping cost shown on my receipt.

I cited consumer rights laws which states ‘If you want to return your faulty goods for a refund, a repair or replacement, you should be refunded the delivery cost you paid to get it sent to you. If you paid for enhanced or express delivery and you’re returning the faulty goods early on, this will also be refunded to you’.

Layla falsely claimed I returned the necklace due to changing my mind, ignoring the clear evidence of the product's defects and therefore refused to cover the full cost.

Additionally, I received a free gift with my initial order. Layla didn't initially mention the need to return it but later refused my refund until I returned the promotional item. Legally, I was not obligated to return the free gift for a refund.

After much back and forth about consumer rights and their poor understanding of the law, I was eventually told I would be refunded the cost of the necklace and £3.50 for the return shipping (not the full amount I paid). Which later on when I received the refund she never sent me the delivery costs as her excuse was that it cost her £2.70 both times to ship the necklaces out- which shouldn’t be the customers issue as the necklaces should have been in good condition when sent out. I was then informed it would take a further 5-7 working days to process the refund.

I am extremely disappointed with their customer service and lack of knowledge about consumer rights. This issue could have been resolved quickly and calmly.

Do not waste your time or money on this company.

Bought two belly bars, after wearing them for a few days they broke, contacted the instagram basically begging for a replacement and this was months ago, I keep on texting them on instagram but still no reply, shocking customer service bought these for a trip and didn’t even last the first two days. Buy if you want jewellery you get doesn’t last.

They replied on their instagram after ages of trying, sent them the evidence they needed to issue a refund as apparently they couldn’t find the emails that I sent them and it’s been a week since I sent them the evidence they asked for and STILL I haven’t gotten a replacement. I have contacted both your email and instagram but this issue has still not been resolved shocking behaviour. Also you replied saying you don’t do it through instagram so why have you been asking for the details through instagram a bit contradictory if you ask me.

After leaving negative reviews, rightfully so as this has been a negative interaction, she refuses to give me a replacement which I don’t want because it wouldn’t last anyways.

Layla (the owner) is rude and doesn’t know how to promptly deal with issues and the negative reviews are more or less about the same thing, her poor customer service so buy at your own risk.

Items are cute but don’t buy if you like quality products and issues to be resolved I would suggest invest in better products that will last you more than two days.

Gorgeous jewellery,been wearing for a month now no rust in sight also has beautiful packaging and care advise and super fast delivery definitely ordering from here again❤️

I’ve ordered quite a few times now and every time I’ve been so impressed! They have such cute pieces that I can’t find anywhere else and the quality is incredible especially for the price 🫶🏻 I’ve even placed an order a couple of days before I went on holiday and it’s been shipped out the same day for me! Couldn’t recommend enough 😊💞

Verry pleased with my jewel I have had many problems with nipple bars but this one is amazing 🤩

Do not order from this company! Placed order, did not arrive.. no updates, no response to emails, nothing! 2 weeks after ordering still not got a clue whether or not my order will even turn up! DISGUSTING 😡

beautiful and quality jewellery!! i absolutely love this shop and will be using it for everything from now on :) such amazing prices for what they are and they haven’t turned any funny colours at all! highly recommend 🫶🏻

I ordered the Cherry Belly bar for going on holidays and it arrived within a week , amazing quality of jewellery and absolutely beautiful! I can’t wait to buy more from this brand😊

I am in love with the jewellery, I am over the moon with the ones I picked, they look amazing, would recommend, will be ordering again soon!

Love this company, always got so many new nice styles in! I've been ordering regularly for over a year and have never been disappointed. The stuff doesn't tarnish or turn your skin green which is something I always worry about when buying new jewellery

My daughter ordered 2 belly bars and only one arrived. After contacting the company, i had a brilliant experience and was dealt with in a very professional manner and given feedback in a positive way. I was advised that the missing item would arrive Monday but it came through our letter box on Saturday. Couldn't recommend this company enough and my daughter will be ordering again and telling her friends about it. Check them out you won't be disappointed. Great price and amazing quality.....very happy daughter

Absolutely love my belly bars, they are better than any I have ever had from elsewhere. Shipping was so fast and packaging so cute! Will definitely shop here again

I ordered 2 navel piercings in different orders, got an email about one days later saying it was out of stock when it wasn’t when i purchased, they said they could change the colour to gold so i agreed, still none of my orders have arrived over a week later, i emailed and messaged their instagram and got no reply's. i’m really disappointed, what a waste of money. i wouldn’t recommend buying from here and hope this doesn’t happen to other people.

Dårligste service!! Bestilte en navle- og tungepiercing hos dem. På deres hjemmeside reklamerer de med 5-7 dages levering. Da jeg ikke havde modtaget noget 14 dage efter, skrev jeg en mail- fik hertil intet svar. Derefter kommenterede jeg deres tiktok promoverings videoer for at gøre dem opmærksom på min manglende bestilling. Til det vælger de at slette kommentarerne. Virksomheden kan BESTEMT IKKE anbefales!! Det er et scam