In2gr8ted Solutions Ltd Reviews 

In2gr8ted Solutions installed a ballasted solar PV system on the flat roofs of my dormer property in May 2022.

I chose the company after reviewing customer feedback and noting their stated affiliations with industry bodies including MCS and HIES.

The installation appeared to proceed without any immediate issues. However, in early 2025 we observed visible deflection in the roof areas beneath the solar panels. As a result, we commissioned an independent structural survey in March 2025.

According to the structural survey report, the roofs were assessed as unsuitable for a ballasted solar PV installation. The report recommended removal of the system and indicated that significant remedial works to both roofs may be required. An initial estimate for these works is approximately £50,000, excluding additional associated costs such as alternative accommodation, storage and redecoration.

On 21 March 2025 I submitted a formal complaint to In2gr8ted Solutions and also notified relevant industry bodies, including MCS, HIES, NAPIT and NICEIC.

Following its investigation, NAPIT informed me that the installation did not meet relevant MCS standards and recommended that the solar PV system be removed. Copies of relevant correspondence are retained.

In2gr8ted Solutions removed the solar panels on 8 September 2025.

The company does not currently accept responsibility for the remedial costs identified in the structural report and has indicated that the matter would need to be resolved through legal proceedings. The question of liability therefore remains in dispute.

As court proceedings are not currently an option for me due to the potential costs involved, the matter has been referred to the appropriate dispute resolution ombudsman and is ongoing.

Based on the structural survey findings and the outcomes of the complaints process to date, it is my personal view that if the relevant MCS standards had been followed at the time of installation, the system would probably not have been installed in this form and the subsequent issues with the roofs might have been avoided.

I hope the matter can be resolved and will update this review if further developments occur.

UPDATE 5th June 2026

The dispute resolution ombudsman have now given their decision on my case and requested In2gr8ted Solutions provide a full refund of the installed PV system (less 12% of the cost for the usage I did have). Plus compensation of £10k (the maximum they can award) due their negligence for not following MCS standards and the associated damages to my property

Although In2gr8ted solutions are aware of their liabilities and responsibilities they refuse to have a phone call to discuss collection of the already removed panels and the remaining parts of the PV system, or discuss payment of the refund and compensation totalling £19,327.16, and would rather handle this via email, which continues to show their level of customer service when difficult situations arise.

Update 16th June 2026

Despite the Dispute Resolution Ombudsman decision detailed in my original post,IN2GR8TED SOLUTIONS LTD continue to display the same lack of empathy as they have through out this process.

They now refuse to take phone calls to progress the situation and commented that my online activities are only delaying the matter. Below is an extract from an email received from In2gr8ted Solutions Managing Director…..

We aren't answering your calls so please stop ringing. Posting everything online is not doing you any favours !

I would suggest the opposite, holding those accountable for their actions and working to find a resolution, is a benefit of posting online and gives other consumers a true reflection of a business

I will update as the situation progresses

This review reflects my personal experience as a customer and is based on documents in my possession including a structural survey report, formal complaint correspondence, communications with relevant industry bodies and a binding decision from the dispute resolution ombudsman. It is written in good faith and is intended to provide a fair and accurate account of events as I understand them.

I am willing to correct this review if any factual inaccuracies are identified.

The solar panel were fitted very neatly, after consultation with ourselves over positioning. And when they came back to fit the battery and inverters, again they consulted with us as to positioning and completed the job without any fuss. A job well done.

From start to finish my experience with In2gr8ted Solutions has been absolutely spot on.
Nick gave me every bit of information I needed, helped me completely understand what I’d be purchasing alongside the numerous benefits that come along with it. Nick was fantastic to work with, he clearly knows what he’s talking about, and explained in layman’s to me, which was extremely helpful.
The team were really patient with me, no harassment, complete space to make up my mind, but available if I had any queries.
Upon receiving my quote, I was over the moon at the price, it was extremely competitive and I couldn’t believe I’d found such a good deal!
By the time it came to receiving my contract, Nick had explained everything so well that I completely understood everything in there which was great.
From initiation to complete install it has taken less than 2 months (including the Christmas break)!
The guys who came to do the install were all so courteous when coming into my property. Dan, Alex, and Liam were all so polite and personable. They all did a smashing job, answered any questions that I asked with no judgement (I ask silly questions). The guys were also extremely mindful of my cats which was extremely important to me!
Julie handled my invoice, which I had a query about, she answered me so promptly and resolved the query in a matter of minutes.
I haven’t got a bad thing to say, honestly, I couldn’t have asked for a better experience.
Looking forward to getting all my paperwork and making some money from my energy!
Thank you all so much!
Toni x

I recently had an inverter and battery set up, connecting them to my solar panels. The installation impressed me with its neat and tidy execution. Lewis and John, who completed the work, displayed both professionalism and a friendly, courteous demeanor. I wholeheartedly recommend their services.

Had my solar and battery system installed by this company who literally took care of everything from dealing with my DNO at the start right through to project completion including obtaining my new export MPAN number from my DNO.
I designed the system myself and knew exactly what I wanted and the company accommodated my request without hesitation, even when I had to change the design mid way, due to an oversight on my part.
Highly recommend this company for their hassle free professionalism.
My system is now running exactly how I want it to, happy customer!

Well you only know how good a company is when you unfortunately have a problem with your system, in July 2025 I purchased my GivEnergy all in One system from In2gr8ted Solutions it's been fantastic, but I have had a couple of minor problems that has been sorted quickly ,
Yesterday I had a problem with my light flickering, everything was working it was just the lights flicking, so I phoned In2gr8ted Solutions spoke to julie and explain what was happening, i was told leave it with them and they would look into it and get back to me, they got back to me later after remotely rebooting my system and told my my electricity supply was surging but it's ok now,
Later that day my electricity supply went down, turns out the fault was on the pole outside my property it was a bad connection , just as well I had a solar system to keep me going,
To cut a long story short national grid came out and fixed my electricity supply, thanks all
so I would like to thank In2gr8ted Solutions for their professional approach and support, we have peace of mind knowing if we unfortunately enough to have a problem, support is just a phone call away . thanks all
regards mark

Our GivEnergy All in One battery stopped charging and discharging on 31st December - just before the New Year break. I emailed In2gr8ted and GivEnergy asking for help. Both companies responded on the first day back at work, and by the end of the day the problem was resolved. I'm grateful to In2gr8ted for their support in getting a solution so quickly. Their high Trustpilot rating is well-deserved.

I can highly recommend In2gr8ted Solutions for the supply of a solar system. The team have provided an excellent level of customer service throughout the process, starting from the initial equipment recommendation / quotation through to its installation, and query support.
An excellent 5 star service. Many Thanks

Great company to work with. Paul was very knowledgeable and helpful. He was able to answer all queries professionally and honestly. We were completely new to Solar, and he helped us decide which was the best way to go throughout the process. He attended when he said he would and finished on schedule. Great job all round

I was very pleased with the service I have received fron In2gr8ted Solutions for what was a big project of a number of 10's of thousands of pounds. Competition was great for the contract but what clinched the deal was the liaison with the firm that installed our underfloor heating and battery system. I am glad to report that I was not disappointed.

I needed a company to come out and charge my Giveenergy batteries that had gone flat. In2gr8ted Solutions stepped up and quickly arranged for someone to visit and charge them using direct current (DC). The installer was polite, informative, and successfully fixed the batteries. The service was excellent, and I would definitely recommend them.

Unfortunately it looks like the battery has developed a fault and are waiting for help from Giv but In2gr8ted Solutions have been very helpful.
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Thank you very much to the team and specifically Dan at In2gr8ted Solutions. We had a Giv Energy battery system installed by another supplier in Preston but we contacted In2gr8ted Solutions for help when we got no joy from the original installer.

Dan was great and ensured the system was back up and running and always kept us informed with the progress.

Thanks again
Martyn

Friendly staff and knowledgeable starting with the quote to the finale insulation staff
insulation was carried out in a friendly and professional manner spending a lot of time waiting for givenergy to update the required software
Fully recommend this company
Bruce

Very knowledgeable and helpful sales representative. Nick and I had a lot of discussions to arrive at the optimum system for this property. The work was completed very quickly after signing the contract. Int2gr8ted controlled and co-ordinated the work very efficiently, with all the materials and the scaffolders arriving the day before. On the day the installation was carried out, commissioned and tested in one day. Electrician carried out a nice neat job with the wiring. I was unable to have my preferred location for the battery and inverter, but that is a feature of the property and in no way reflects the expertise of the installation team. Overall I am very pleased with the system. Would recommend this company.

Had this company to upgrade my solar system. Very good professional and a pleasure to have them in my property.
The sales and installation people excellent. Tidy and such a good company.

My thanks to Nick for his excellent consultation at the beginning of our journey with the purchase of our Solar system and his continued help wherever needed and thanks to the installation team who were clean and tidy and did a great job.

From beginning to end, the experience with the company has been superb. With Nick Walton at sales followed by the service in the office and an excellent installation team, In2gr8ted Solutions have been outstanding. Really just wish I’d taken the plunge sooner.

Really professional and polite installers. Carried out work as promised to a high standard

I couldn’t be happier with my experience with In2gr8ted Solutions. From start to finish, the whole process was handled with professionalism, clear communication, and genuine care for the customer. It’s worth noting they’re a member of the HIES scheme — something not many companies can say — which gave me extra peace of mind and made my decision to go with In2gr8ted Solutions much easier.

Client manager, Nick W, was very knowledgable and fantastic at keeping me informed every step of the way, and the installers, Scott and Paul, were brilliant — friendly, skilled, and clearly took pride in their work.

I had 18 Aiko solar panels installed, each paired with an Enphase microinverter, plus 4 Enphase 5P batteries. The system has been set up perfectly, and I’m delighted with both the performance and the neatness of the installation.

The after-sales service has been exceptional — any questions I’ve had have been answered promptly and thoroughly. Communication throughout has been excellent, and I’ve always felt supported before, during, and after the installation.

If you’re looking for a solar installation company you can truly trust, I can wholeheartedly recommend In2gr8ted Solutions. They’ve exceeded my expectations in every way.

had an inverter and a battery installed and cables running to my existing solar panels, I'm very happy with the results, which was a very clean and tidy job, Lewis and John who did the installation were both very professional, yet
friendly and courteous, so I have absolutely no hesitation in recommending them.