Indesit Service Reviews 

They did not fix my washing machine water leaking problem, within 5 minutes left the house saying they can't find any problems. Had the appointment today after they cancelled the last one on the day of appointment.

asked a simple question about settings and cycles and they refused to help me on the basis that they are only there for repairs
The second worst customer support system I have ever come across

Absolutely brilliant service. Less than 24 hours between me first contacting the Customer Service Team and the engineer fixing the machine.

Avoid Indesit Service!

Wanted to charge ~£120 up front for an engineer to replace the door seal on my washer dryer.

Was told it would be another £60 on the day if they were unable to repair it!

Potentially £180 to be back at square 1 with a broken appliance?

The person who took my call was more interested in trying to sell me insurance from his script and hung up when I declined it.

In the end I bought the part for £30 and did it myself in 45 minutes following a YouTube video.

AVOID! Will be buying a different brand when this one gives up the ghost.

Failure on many counts
I have had my brand new INDESIT induction hob since November 2021.
I had my first problem with it in May of 2022. called to report it immediately.

I’m really appalled by the service provided in terms of guaranteeing the product.
I have had multiple engineer visit and cancelled appointments in the space of a month, as yet no one can fix it, replace it or find the part needed to mend it.

Yesterday the engineer left with the hob still broken, no date of next visit and no assurance that the part we needed could be sourced anytime soon.

So effectively I am left without a hob indefinitely.

INDESIT are refusing to give a partial refund which would allow me to purchase a temporary hot plate so my family have been without an essential item for over a month.

This does not fill me with confidence in purchasing another appliance from the company.

Brilliant was delighted to have it sorted

Bought a washer-dryer less than a year ago and so still under warranty. Recently a fault code appeared and so contacted the Indesit service center. The person at the other end of the line then went on discussing a long list of exclusions as well as trying to persuade us to buy an insurance. That was annoying enough. After a good 10min, we managed to get an engineer booked. The fault was a blocked conduit blowing the hot hair into the machine. The engineer cleaned the part and put it back. As a parting comment, he mentioned that this is a common issue and that we will be seeing him again. So from Indesit point of view, there was no fault with the machine and I was charged £60. Now that I know what to do to clear the problem (due to a bad design in the first place), I will not require an engineer anymore and will do it myself. So then we tried to pay the service charge and again we were served with the usual scripted dribble, trying to sell us an insurance. Also there is no option to pay online; why?
Not a very inspiring company to deal with. Will shop elsewhere next time. Still not interested in your insurance.

Had booked an appointment for an engineer to come and fix a problem with our tumble dryer. All booked for (
7th between 1 and 4 which was all confirmed two weeks ago and then last night. 4pm rolls around and i go to call them to find out on an automated system they have changed the appointment to the 8th with no communication whatsoever. I then try to speak to a human and you cannot it just sends you around in circles. Then i tried facebook snd what’sapp, again human contact. Appalling service, esp as I have two small children and had sorted childcare. I am also back to work next week after maternity leave and the next appointment is the 17th (if they bother to show) and being a teacher i cannot take the time off so my husbamd will have to use his precious holiday time. Very disappointed in the lack of customer service and lack of common manners toet me know it would not be happening today.

Drier bought from AO in January. Ten weeks later it broke. My Beko drier lasted ten years! Waited a couple of weeks for an engineer. He didn’t have the part in his van. Said he would order it and be back next week. I just kept getting texts advising the part was out of stock. I rang customer services. Waste of time. Rude call handler and refused to connect me to supervisor. Online chat just as bad. Chocolate fire guard sprung to mind. EIGHT WEEKS later it is engineer return day. I’ve no confidence it’ll actually be fixed today. Something else will go wrong. I have NEVER experienced such shockingly bad service from a company in my life. I took out insurance for it but cancelled it a couple of weeks later. Would rather put a fiver down the drain every month. If this breaks again it’ll be in the garden. Lessons learned from this awful experience.
UPDATE!!!
My drier will now NOT be repaired today as the engineer doesn’t have the part! I just knew it. I now have no idea how long I have to wait AGAIN. Indesit’s speed of service apparently does not apply to me because this is only my first repair!!!!! They deem it acceptable for a brand new appliance to only last ten weeks then the repair take eight PLUS weeks. My case has been referred to the replacement team but I’ve been advised they will take a week to get back to me. Now what does that tell you if a replacement team are so busy it takes them a week to read my case? Beyond useless.

Love using Indesit appliances after care service is great!!

My issue is very early days and it may well be that it is the plumbing and not the dishwasher that is at fault but my issue is the customer service.

I bought the dishwasher from AO and they recommend calling the manufacturer if there is a fault - water cold and interrupts midway through cycle. Given that water is getting into the machine it didn't seem likely that the plumbing was the source of the issue. I tried to explain my confusion to the call handler but he was rude and said "I don't understand what there is to understand", "let me finish speaking". It was like he was hostile from the very beginning. In the end I had to say " I can see I'm not going to get anywhere, thanks bye" and hung up.

What they need to understand is that when a customer has spent a chunk of money on an appliance and it doesn't work they may well be anxious and worried.

It doesn't take much to be polite and reassuring even if you can't help. I recommend Indesit invest in training their call handlers.

Maybe he was having a bad day I don't know but from my point of view he was rude and unhelpful.

The engineer was very good at what he does and he explain things to me properly

So quick to come out and fixed everything on first visit

Easy to book repair. Daniel who came out to fix it was very efficient and very tidy

Excellent company in my opinion I would recommend them to any of my friends without any hesitation.

Quick repair after fault 5 months after purchasing the item. Engineer able to fix on first visit

Excellent customer services. Very quick efficient repairs appointment. Excellent call staff & repair workmen . Excellent service. I would thoroughly recommend.

Good price, great performance and after sales service!

I have never needed to deal with Hotpoint/Indesit directly however I would be more than happy to have to contact them about my product again. The engineer who came to do a safety check on the machine was very professional and friendly, he was booked in the next day from my the problem occurring and me calling the help centre for advice.

Rang for a repair for my washing machine & they came & fixed it the next day 👌very quick & efficient brilliant service.