Infinity Motors Reviews 

Jordan Key was brilliant kept me up to date through out the service would recommend

Jordan at Infinity motors was great. Was really helpful and informative. Made the process really quick and easy would definitely recommend

Bought my car with Infintiy motors today with the help of Jordan. Nothing was too much trouble and he helped a very indecisive buyer find her car. Thank you very much , highly recommend x

Infinity present themselves as a trustworthy dealership offering reassuring warranties, but the reality is very different. The warranty I purchased turned out to be little more than an expensive illusion — a scheme designed to avoid responsibility at every turn. Every attempt to make a legitimate claim was met with evasiveness, delays, and excuses, and several garages outright refused to deal with them due to past experiences.

What followed was a relentless cycle of disputes, broken promises, and stress. The individual overseeing their service and warranty department repeatedly committed to resolving issues, only to reverse those commitments or simply stop responding. I spent an unreasonable amount of time chasing updates, sending emails, and making calls, only to end up paying for the repairs myself because it was less painful than continuing to battle with them.

The entire process has been exhausting, misleading, and deeply unprofessional. I would strongly advise anyone considering a vehicle or warranty from this company to look elsewhere. The frustration, wasted time, and lack of accountability are simply not worth it.

Infinity are the Dellboy of car sellers. Give you all the promise and charm of a "good deal" and a "car dealership warranty" that is hundreds of pounds spent to a company that ducks, dives and weaves their way out of anything possible to not pay for anything under Warranty. If you've done the unfortunate mistake of buying the warranty, strap in for endless arguments, garages refusing to deal with Infinity and the most stressful time of you life! Be warned! Buy your car elsewhere and dont be fooled by their warranty money making scam! George the "head of service and warranties" is head of their rogue trader outfit. Makes false promises and u-turns on anything he says he'll get sorted. I wasted hours of my life chasing, calling and emailing. The kindest thing to myself was to pay for the work myself. The stress, let downs and lies are just not worth my time. Go elsewhere!

Do not buy an extended warranty from this company. It is not worth the paper that it is written on. Have completely given up on my claim and paid for the work to be done myself.

Excellent service
Jordan went through everything with us very clearly and made buying the car very easy and stress free.

Very informative and helpful, had a good feeling of understanding both sides of the deal.

Jordan, very helpful and kind, very easy to understand and process everything.

Travelled from Durham to buy my car good communication and good help

Brilliant!!
I would 100% recommend Infinity Motors for anyone looking to buy a used car online.
I couldn’t travel to look at cars but needed to purchase something to replace my dying Fiat. Infinity have made the whole (potentially stressful) process easier than breathing!!

My personal Sales Associate Tom was the best I could have ever asked for. He talked me through every stage of the whole car buying process, from initial enquiry to final agreement, never putting pressure on me and never making me feel like I had to make a decision there and then.
Tom is knowledgeable and patient, without being condescending or arrogant, and I would 100% recommend him to anyone who’s looking to buy a used car. And one of the best parts of the whole process…Tom’s personalised video he sent me of my new car once the sale had gone through and while I was waiting for delivery to be finalised. He is thorough and professional while showing a friendly and respectful style which is perfect for any car buyer, regardless of age or gender.

The delivery of my car was easy, professional and friendly, and I didn’t have to do a thing. I really hope my delivery driver achieves his dream of going back to working with cows because that’s obviously his first love!! 😂
Awesome service!!

The whole process with Infinity Motors has been seamless, simple and pain free, and I would highly recommend them (especially Tom) to anyone looking to purchase a car!! 5 Stars ❤️

Jordan is amazing, highly recommend

Tom was very helpful and explained step by step everything we needed to know.

Colin has been fantastic from start to finish. He contacted me quite quickly to discuss an a class Mercedes.
Came from Worcestershire and the car was ready.
Gave a fair and honest price for mine.
Great service!

Jordan was really helpful and informative

Jordan was amazing, so professional!

Great service from Jordan. not pushy to sell the car, made sure the car was in great condition with all relevant paperwork!

Delivering great customer service is such an essential part of servicing your customers. Problems will always happen and it is how you deal with the issue as it occurs and ultimately resolve it, my recent experiences with Infinity Motors Ltd Aftersales has been a masterclass in delivering excellent customer service.

Having taken delivery of the vehicle and being filled with euphoria with the quality we soon ran into a few ‘niggles’. None of the issues were major in themselves but dealt with in the wrong way could have soured our relationship and left a lasting image of poor customer service, but not in this case.

Infinity Motors Ltd Aftersales have delivered on all their commitments and dealt with all my issues professionally and efficiently.

Even the most senior members of their team are happy to roll up their sleeves in pursuit of customer satisfaction, and while this has been a difficult issue to resolve they have not shy’d away from their obligations.

Buying any used car has its risks, whether as a dealer or a customer, but Infinity Motors Ltd have stood by their word and resolved all my issues in a timely and effective manner.

When you look for your next car consider the value of dealing with someone who takes ownership of issues, someone who works with you to ensure you have a great buying experience, and will deliver on their word.

Thanks guys, when this car passes to pastures new I’ll be back, a promise not a threat.

The car I bought was lovely however the 12 month warranty is totally useless. They deemed a warped rocker cover a “serviceable item” item which BMW deny as being such. Refused to repair it leaving me a bill of £700 which I can’t afford so car is now off the road. They now refuse to answer questions. Be very aware